Enterprise Rent-A-Car

Reviews

• EP

  Eric Perez

  1 day ago
  5.0
  I had a great experience renting a car thanks to Ruth. She went above and beyond to help me find the right vehicle and worked out a great deal for my rental. The process was smooth, & quick. Her customer service was excellent!She was friendly, professional, and genuinely helpful. I really appreciated the effort she put in to make sure I was taken care of. I’ll definitely be coming back and highly recommend this location!
• JH

  Jodi Hoskins

  6 days ago
  1.0
  Terrible Terrible. Had reservation for a standard car due to better gas mileage. Stopped in 2 days prior to picking the car up to ask about specific car, due to gas mileage. The man told me that 8t would bot be a problem. They always had Camerys and Altimas available. Go to pic up the car....... they dont have a car available but they will give me a free upgrade to an SUV. I didn't rent an SUV. I dont want an SUV or I would have rented one. I DIDN'T!!!!!! I asked how can u not have the car i reserved? He tells me we usually just offer you a free upgrade and people take it. I did not rent an upgrade nor an SUV and did not want one due to gas costs. How Terrible is this service!!! Why make a reservation if you aren't even going to get the car you reserved. Absolutely Terrible service.
• DP

  Dehlia Parsons

  Apr 23, 2026
  5.0
  Caleb checked me in and also closed my rental when I returned the vehicle. He was extremely patient while I decided between the two premium SUVs available. I had recently lost my mother and needed a larger vehicle to transport my immediate family, my cousin, and my sister-in-law to give our final respect as we lay my mom to her resting place. Caleb showed genuine compassion and kindness and provided truly above-and-beyond customer service. Because of this experience, I would not hesitate to rent again from this particular Enterprise office (Rosedale Highway). The entire staff was polite, and I especially appreciated that they actually answer their phones. I’m old school and not very patient with automated systems, so that meant a lot to me. Thank you so much for the outstanding service.
• EV

  Erica Verdugo

  Apr 15, 2026
  5.0
  Amazing customer service, very friendly staff and ensured I had a great experience! Will definitely continue to use this location.
• KP

  Karen Patino

  Apr 9, 2026
  2.0
  The people working were as helpful as possible, but the type of car I reserved was not available, and I waited an hour before having to drive to another location. Once reaching the Gasoline Alley location, there were 12 people in line and only one person working the counter. Enterprise needs better leadership and organization.

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