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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.3
(308 reviews)
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Business Details

550 Grass Valley Hwy, Auburn, CA
95603, United States
(530) 823-5500
https://www.enterprise.com/en/car-rental/locations/us/ca/auburn-3004.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Auburn, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Auburn location today.

Location

Enterprise Rent-A-Car
550 Grass Valley Hwy, Auburn, CA
95603, United States

Hours

Reviews

4.3
308 reviews
5 stars
219
4 stars
43
3 stars
8
2 stars
7
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, helpfulness, and exceptional service, particularly highlighting individuals like Ray and DuPri.

Vehicle Availability

Several reviews noted issues with vehicle availability, including being out of stock and not honoring reservations, leading to customer frustration.

Rental Process

While many found the rental process smooth and efficient, some experienced delays and miscommunication regarding vehicle readiness and charges.

Cleanliness and Condition

Customers generally reported that vehicles were clean and well-maintained, although there were isolated complaints about receiving dirty or damaged cars.

Billing Issues

Multiple customers expressed dissatisfaction with unexpected charges and lack of transparency regarding billing policies.
  • SH
    Sheley Harp
    Feb 13, 2026
    4.0
    Friendly and usually fast. I have rented here many times.
  • ER
    E Rhodes
    Feb 3, 2026
    5.0
    These guys are the best. Friendly, helpful, VERY customer service oriented. And they do their best to make your rental right even when they are out of cars! Wouldn't go anywhere else.
  • PS
    Phillip Sharp
    Jan 27, 2026
    5.0
    The team here is awesome! They work with you and can make things happen and I can tell you most rental companies and orcstaff most of the time don't work with you like these guys do!
  • AC
    American Citizen
    Jan 24, 2026
    5.0
    Professional and reliable. Used them when my car was in the shop for a ln insurance claim not my fault. They made the process smooth. I’ll definitely use them again !
  • SJ
    Steven Jenkins
    Jan 22, 2026
    5.0
    I have never had such great customer service in my life. Ray, the manager I believe, not only stayed open after their normal 5:30 closing time, but also picked me up and took me to their location. Unlocked the door and let us in. Then quickly had all paperwork made up and got me driving away in minutes. By this time it was well after 6:00. When I told him how impressed that he did this after hours he said, "it's kina the culture here to make sure we take care of every last customer before we call it a day". All I can say is Wow! I don't know any business that treats their customers so well. I was going to a event in San Francisco with my son for our birthday and we're leaving early in the morning and could not have made it without Rays great customer service. I still can't believe it. And he did it like it was no problem. Like it's just how we do business. Other buisiness owners and managers could do very well just by watching how this man conducts business. Yes I would recommend them to a friend. And yes I will return anytime I need to rent a car. Thanks so much Ray.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Auburn, CA?

Enterprise Rent-A-Car in Auburn, CA offers a wide range of vehicles including standard cars, vans, and luxury cars, catering to various rental needs.

What are the business hours for Enterprise Rent-A-Car in Auburn?

The Auburn location is open Monday through Friday from 8:00 AM to 5:30 PM, Saturdays from 9:00 AM to 12:00 PM, and is closed on Sundays.

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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