Need a rental car in Arcadia, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Arcadia location today.
Feedback on customer service is mixed; while many customers praised the staff for being friendly and professional, others reported rude behavior and poor communication.
Process Clarity
Several customers expressed frustration with the lack of clear communication regarding rental processes and billing, leading to confusion and dissatisfaction.
Vehicle Condition
There are concerns about the condition of the vehicles, with some customers reporting issues such as damage and maintenance problems.
Efficiency
Many reviews highlighted the quick and efficient service during the rental process, with several customers appreciating the fast check-in and check-out.
BY
Bert Yap
2 days ago
5.0
Perfect customer satisfaction and accomodation to our required needed vehicle! 👍👍👍 Job Well Done!!!!!
KK
Kels
Feb 2, 2026
1.0
Renting a car through them feels very limited, and the process isn't clearly explained. I understand policies can't change, but communication was frustrating.
I explained multiple times that the accident happened today, yet I was repeatedly asked the same question. When I expressed confusion about next steps, the representative seemed annoyed.
I'm a very step-by-step person, so understanding the process matters to me. Being told "we just handle the rental, the collisions department will handle it" without further explanation felt dismissive. Clear guidance would have been helpful.
If you're not a people person (@ the Asian girl black hat, with glasses and long nails) perhaps not work at a customer facing job? Complaining about how you need to send an email back to X to your coworker infront of a customer is so unprofessional. Maybe you don’t like your job, that’s fine, but don’t start complaining infront of a customer… And the fact that she said mam to me was so rude. Mam, you're older than me!
NT
Ngoc dung Thai
Jan 29, 2026
5.0
Good and fast service
KB
kelly barrios
Jan 27, 2026
5.0
The staff at arcadia office is always kind, professional and accommodating when possible.
CS
Christian Speck
Jan 23, 2026
1.0
DO NOT use this company, Especially the Roseville, CA location - Until they train - or fire- their employees to keep them from lying about what “I said” about supposed damage to the vehicle they claimed happened during my rental.When I called to ask that the “damage” report be corrected to reflect what I really said (notably whatever “damage” occurred did not happen while I was operating the car…and if DID happen, which was unlikely, it would have happened while car was parked). The later manager I spoke to asking them to correct - what so said- insisted her employee had not lied -wasn’t there- and then hung up on me. (The enlarged photo will show the plastic bumper was not properly attached-and the employee rubbed dust off and said it was a “scratch”)
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Arcadia?
Enterprise Rent-A-Car in Arcadia offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.
What are the operating hours of Enterprise Rent-A-Car located at 120 Las Tunas Dr, Arcadia?
The rental office is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I make a reservation with Enterprise Rent-A-Car in Arcadia?
You can reserve a vehicle online via their website at https://www.enterprise.com/en/car-rental-locations/us/ca/arcadia-32ph.html or call their local phone number +1 626-574-3866.
What payment methods are accepted at the Enterprise Rent-A-Car in Arcadia?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa for your convenience.
Does Enterprise Rent-A-Car in Arcadia offer any special discounts?
Yes, they offer discounts for active military personnel.
Is Enterprise Rent-A-Car in Arcadia open on Sundays?
No, the branch is closed on Sundays.
What nearby automotive repair shops are close to Enterprise Rent-A-Car in Arcadia?
Nearby automotive repair shops include Tech Line Auto, CENCO Auto Body, C & L Autobody, and European Motor Works, which can be useful if your vehicle needs service during your rental period.
Are there any dining options near Enterprise Rent-A-Car in Arcadia?
Yes, nearby dining options include Alex DiPeppe's pizza restaurant and Burger King for a quick meal before or after your rental visit.
Can I find medical or dental services near the Enterprise Rent-A-Car location?
Yes, nearby medical and dental providers include Brian Y. Kuo DDS, Choi Jimmy K DDS, and Tuan Larry DDS if you require healthcare services during your visit.
What attractions or parks are close to Enterprise Rent-A-Car in Arcadia?
Heritage Park Arcadia is a nearby landmark and park where customers can relax or visit before or after renting a vehicle.
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