Enterprise Rent-A-Car

Reviews

• JF

  Jill W. Fox

  2 days ago
  1.0
  I rented a car from Long Beach Airport (great service there) on Thanksgiving Day at 3:30 pm. I asked both when I made the reservation, and again at pick-up, if I could return the car the next morning. I was told yes, that I could do that, and that if I returned it within 24 hours of my pick-up time, I would be charged for just one day. I went to The Weir Canyon location to return the car (as planned) the next day at 11:35am. The location was closed, and the lot was full. I got the last parking spot. The sign on the door said to use the key drop box, which I did. A day or so later, I got a my invoice emailed to me stating that I dropped the car off at 8:00pm! I am guessing that no one came in to that location to check the cars in until that time. I have since called Enterprise Corporate three times to get this resolved. They were nice on the phone, but didn't get my bill resolved, or call me back. I have called the Weir Canyon location on multiple occasions, only to get no answer, or be put on hold for endless amounts of time. The last time I called, someone picked the phone up and set it on the counter, I could hear them talking to a customer, so I waited until I heard the customer finish his transaction. I heard the rep pick up the phone so I immediately said "Hello" and the rep hung up on me. I tried to call once again today before writing this review, and, again...no answer. I am going to start using a different rental car company on my bi-monthly trips to CA so that I can avoid this location.
• PM

  Paul Mmm

  Sep 16, 2025
  5.0
  Great and easy experience with Enterprise. I'd recommend them to anyone.
• MK

  Maria Kessaris

  Jul 18, 2025
  5.0
  Manager Annette has been wonderful setting me up with rental vehicles since my own car broke down and while I've been shopping for a new car. Several times she has gone out of her way to provide me with outstanding service. When I mentioned I might be interested in purchasing a specific make/model (new), she made the effort to seek out those cars for me to "test drive" as rentals, which has been very helpful to me. She also kept the office open twenty minutes past closing when I called saying I was stuck in traffic, and has taken ample time to show me how some of the features work in a few of the cars. Annette has ensured that the entire car rental process has been stress-free and seamless.
• RS

  Robert & Carolyn S

  Feb 28, 2025
  5.0
  EXCELLENT CUSTOMER SERVICE, Enterprise went the extra mile to accommodate our needs. THANK YOU Enterprise!
• KC

  Kevin Columbo

  Dec 12, 2018
  2.0
  To have a markup in the weekend special over the last year of 300% is a bit ridiculous.

Frequently Asked Questions About Enterprise Rent-A-Car