Business Details
About
Auto BrokerUsed Car Dealer
Car Trackers is a professional used car buying service where we make your selling process simple. We are a Kelley Blue Book/AutoTrader official Buy Center and Partner. We handle all DMV paperwork, Smog, and tow your car for FREE. We'll beat any dealer trade-in price, without the hassles of private party sales. We come to you so you won't have to drive to a dealership, wait around and haggle over your offer. We'll come to your home, office or any public location of your choice. Car Trackers have recently partnered with US Bank so we can get our clients cash right away. Give us a call for your free, no obligation appraisal. We buy cars, trucks, vans and SUV's
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Location
Hours
Reviews
4.2
296 reviews
5 stars
230
4 stars
5
3 stars3
2 stars1
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Jay, Kia, and Arquam for their excellent service.
Process Efficiency
Numerous reviews highlighted the quick and easy process of selling a car, with many transactions completed within 24 hours.
Pricing
While some customers received competitive offers, others reported instances of lowballing and inconsistent pricing, leading to mixed feelings about the value offered.
Communication Issues
Several reviews noted problems with communication, including missed appointments and lack of follow-up, which caused frustration for some customers.
Overall Experience
The overall experience varied widely, with many customers expressing satisfaction while others reported negative experiences, particularly regarding honor of offers and transparency.
- NENikki EspinosaDec 7, 20255.0I needed to sell my car but didn’t want to deal with a dealer trade-in because I knew I would get lowballed. I did my research and reached out to several companies online for estimates, including Kelley Blue Book. CarMax offered me $11,500, another buyer offered $13,000, and Kelley Blue Book estimated my vehicle at $12,226. What I didn’t love was that when you use Kelley Blue Book, your information gets sent to a ton of buyers automatically—so my phone was getting blown up with texts and emails from people wanting to purchase my car. In this case, it ended up being a blessing. On Thursday evening, while I was at my son’s jiu-jitsu class, I received a text from Jay at Car Trackers. I honestly didn’t even realize I had spoken to them before because I’d been contacted by so many people. I stepped outside thinking it would be a quick 10-minute call where I’d get lowballed again. Instead, we ended up talking for almost 30 minutes—and I felt like I’d known him forever. Jay was honest, personable, and knew the car business inside and out. We immediately connected over our shared beliefs on how the auto industry should treat people. He told me right away that he could get me more than any other offer I had received. I explained the condition of my vehicle—overall great with a few normal dings—and promised to send photos the next day. On Friday, I sent the pictures, and within 45 minutes, Jay called me and said the magic words: “I can get you what you’re looking for.” I was shocked. And honestly? A little skeptical. I had never heard of Car Trackers before, so before I agreed to anything, I did a deep dive researching their company. Everything checked out—reviews, online presence, and yes, even their TikTok (which Jay mentioned). I was impressed, so we moved forward. I met Jay at the Anaheim office, and aside from both of us trying to find each other in the parking structure, the process was unbelievably smooth. We went upstairs, I filled out the DMV form, and within 15 minutes the money was deposited in my account. I left with a copy of the bill of sale and headed straight to the dealership to pick up our new car. If I had known selling a car could be this easy, I would have used Car Trackers years ago. Jay’s customer service went above and beyond. He understood our tight timeline, worked with us every step of the way, and made the entire process stress-free. If you’re looking to sell your vehicle, skip the headache and call these guys. I highly recommend Car Trackers—especially the Anaheim office and especially Jay. This is hands down the best car-selling experience I’ve ever had.
- MRMichelle RafteryNov 11, 20255.0Jay from Car Trackers was great! Very prompt, friendly, and offered me a great price. I would definitely recommend this place to anyone wanting to sell their car.
- DWdijon woodsOct 25, 20251.0They do terrible business, they offerd to by my car got all my bank information and then whent back on there word. Not personal whatsoever.
- KFKaty FlinnOct 24, 20255.0Could not believe how easy, convenient, and fast this was. I kept waiting for a catch. There was no catch! Staff were helpful and communicative and this place offered me $1500 more for my car than anyone else! Everything happened within 24 hours! Great experience.
- CMCharlie MelhornSep 16, 20251.0Claimed to beat any written offer. Came in a firm 1,400 under best written offer and then refused to match.
Frequently Asked Questions About Car Trackers
What services does Car Trackers provide?
Car Trackers is a professional used car buying service offering free appraisals, handling all DMV paperwork, smog checks, and free towing. They buy cars, trucks, vans, and SUVs and provide cash offers at any location you choose.
How can I contact Car Trackers?
You can contact Car Trackers by phone at +1 714-699-9899 or via email at hello@thecartrackers.com.
What are the operating hours of Car Trackers?
Car Trackers is open Monday to Saturday from 8:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 6:00 PM.
Where is Car Trackers located?
Car Trackers is located at 2401 E Katella Ave, Suite 650, Anaheim, CA 92806, USA.
Does Car Trackers handle paperwork for selling my car?
Yes, Car Trackers handles all DMV paperwork involved in the car selling process, so you don't have to worry about it.
What payment methods does Car Trackers accept?
Car Trackers accepts American Express, Cash, Check, MasterCard, and Visa as payment options.
Do Car Trackers provide mobile services?
Yes, Car Trackers will come to your home, office, or any public location of your choice to appraise and buy your car, saving you the hassle of visiting a dealership.
Is Car Trackers associated with any financial partner?
Yes, Car Trackers has partnered with US Bank to provide clients with immediate cash for their vehicles.
What are some nearby places to Car Trackers that customers might visit?
Nearby places include Sea World (wildlife sanctuary and shopping), Zito's Pizza (restaurant), and LAMILL Coffee Boutique (coffee shop). Customers might enjoy these spots before or after visiting Car Trackers.
How can nearby banks benefit me when visiting Car Trackers?
Nearby banks such as Enterprise Bank & Trust, City National Bank, and Partners Federal Credit Union can assist with any financial needs or transactions related to selling or buying a vehicle at Car Trackers.
Are there nearby transportation or employment services to help get to Car Trackers?
Yes, AppleOne Employment Services is nearby, which could help customers seeking job opportunities in the area, and local transport options are accessible to the location at 2401 E Katella Ave in Anaheim.