German Auto Service

Reviews

• AB

  Ava Burton

  Dec 12, 2025
  5.0
  They work on all of my family's cars and are incredibly reliable! They've always been trustworthy and fair with pricing, and explain all possible options for service. This included aftermarket parts when I needed a new suspension, which most people wouldn't. Chris is always friendly, happy to help, and very communicative about what's going on. I will happily bring my car here every time I need help!
• WL

  Will Louviere

  Nov 5, 2025
  1.0
  These guys held my car hostage for nearly two weeks, purposely dodging my calls. And they did it out of pure greed. The shop had just reopened after a renovation and was backed up with multiple repairs. They scheduled me in anyway, choosing not to disclose that fact. I was even told, "It might be here overnight" - a bold-faced lie. Two weeks later I'd missed nine days of work. And not only did I lose all those wages, they never completed the work. So I had to start all over again at another place. When I dropped it off I made it clear that I drive for a living, delivering food to seniors so they knew full well I was dependent on my vehicle. And still they led me on, as if they were just stumped and needed more time. Had I not intervened it's for certain they would have kept it longer. But I started calling them around the 7 day mark. They refused to pick up. I left three messages in a row and heard nothing so I rode my bike over. I walk in and there's the owner sitting there surfing the internet on the exact same phone I'd been calling. And I know for sure he'd received my messages because my girlfriend had sent him a text from her phone as a test, and he'd replied right away. He was purposely putting me off for the obvious reason: he knew if he answered and I demanded my car back, he'd lose out on the profit he'd make with the repair. His plan was to put me off as long as it took, until his guys were finally available, and then cash in. But once it became clear that the ruse was up, he figured "Ok, whatever. I'll just give the sucker his car back." He couldn't charge me because they hadn't done the work so instead he typed up his "guesstimate," along with a repair quote and sent me on my way. I seriously doubt his guys spent even an hour looking into the issue, they were too busy with the more profitable repairs. The community center I work for had to find replacements for each of those days - nine shifts total - to insure our clients were fed. These are elderly and disabled people, unable to prepare food for themselves. The owner, upon reading this should be ashamed of himself but judging from his unapologetic attitude I assume instead, that he'll respond with more lies. Nine working days, guys - straight up. If you are a regular person like me and you depend on your vehicle, do not use this shop. The shady owner will try and charm you. He will lie to your face, faking like they're still under the hood.
• DG

  Daniel Giordano

  Sep 7, 2025
  5.0
  Best auto shop in the Bay Area. Great service, amazing people!
• DC

  derrick childs

  Aug 12, 2025
  5.0
  Chris did a really good job on my 7 series. It’s greatly appreciated.
• JM

  Juliet Montrone

  Aug 23, 2016
  5.0
  Team of stand-up reliable guys. Took my car in because the brake lights were out-- fixed it in 20 minutes at no charge. Kind and professional. Such a pleasant experience!

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