National Car Rental

Reviews

• Z1

  Ztrain 1234

  Aug 1, 2026
  1.0
  If I could give zero stars, I would. Had a breakdown (bad alternator) outside of Whitecourt on a Saturday afternoon. Of course, no shops are open, so we booked a rental through National online. While waiting 2 1/2 hrs for AMA (another story), we realized we weren't going to make our reservation time (we made it for 2 1/2 hours in advance, just in case), so we phoned in to let them know we'd need to push our reservation back half an hour. The lady at the other end of the phone sounded completely inconvenienced that we were calling, and very rudely told us "we don't have any vehicles". When we asked why we weren't notified earlier, as we had made our reservation 3 hours earlier, she said, "well, I am at home!" and hung up on us. I realize this is a franchisee and not affiliated with National directly, but this is an embarrassing level of customer service that the corporate group should be made aware of. Unfortunately, there are no other options for rentals in Whitecourt. I feel awful for the poor citizens who have to deal with this company on a regular basis.
• SM

  Sydney Moore

  Jul 29, 2026
  5.0
  I needed a very last minute rental after my truck died outside Whitecourt. The staff member who helped us was so kind to do an after hours pick up so I can make it to work in Calgary tomorrow.
• WA

  Wesley Angus

  Jun 11, 2026
  4.0
  Fairly nice vehicle. Rental was through my insurance, but from what I saw rates were fair. The windshield of the vehicle did have some pretty big cracks, which is only a minor issue, especially given I drive a lot on gravel roads. The rep was reasonably professional, though there were some communication issues (not sure which side it was on, mine or theirs).
• YL

  yanick lessard

  May 8, 2025
  5.0
  Super friendly staff! Very helpful!
• MP

  Mickey Phillips

  Dec 27, 2017
  5.0
  THIS IS A VERY GOOD PLACE TO RENTAL A CAR OR A TRUCK TOO.

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