Alamo Rent A Car

Reviews

• CL

  chantel Langman

  Jul 10, 2026
  5.0
  My recent experience with Alamo at the Edmonton Airport location was absolutely outstanding. From start to finish, the service exceeded my expectations. The staff were incredibly kind, professional, and genuinely helpful. The two team members who assisted me went above and beyond to ensure everything went smoothly and that I was completely satisfied with my rental. It's been a long time since I've experienced customer service of this caliber, and it truly made a lasting impression. I highly recommend Alamo to anyone looking for a stress-free car rental experience. I'll definitely be referring my friends and family, and I won't hesitate to rent from Alamo again in the future. Thank you to the Edmonton Airport team for providing such exceptional service!
• HH

  Harp

  Jul 8, 2026
  5.0
  Our experience with Alamo was phenomenal from start to finish. The agent was incredibly welcoming and friendly, took the time to have a brief conversation with us, and was very understanding of our timing and the fact that we were traveling with three young children. The service was quick, efficient, and truly excellent. The vehicle was clean, comfortable, and made our trip even more enjoyable. The drop-off process was just as smooth—fast, easy, and hassle-free. Thank you for providing such outstanding customer service. We truly appreciated the entire experience and will definitely choose Alamo again for our future rentals. Highly recommended!
• RH

  Rick Hinkey

  Jul 7, 2026
  5.0
  Rented a car for a week from Alamo out of the Edmonton International Airport. The attendant found our I-Phone that we forgot in the car, tagged it and returned it to us personally when we returned to look for it. I was honestly doubtful we would find it but was so surprised when the attendants made sure we got it back that I had to give him a big hug. I will be renting from Alamo in the future that is for sure!
• EC

  Eric Cassell

  Jul 5, 2026
  2.0
  I reserved an intermediate suv, a infant car seat, and a booster seat in advance. When i arrived to pick up my rental car, none of those items were available. The service person suggested we go to walmart or Costco to buy the necessary child seats, and return them after, and Alamo would reimburse us. That was a nonstarter since we needed the child seats to safely travel to either location. And a compact car or pickup truck was offered instead of the reserved suv - again a nonstarter because we needed a vehicle with interior trunk space for our luggage and stroller. Only after i pushed for what we had reserved in advance was the service person able to show me the available stock of child seats - luckily they had what i needed, but it seems we easily could have been stuck without the required booster or infant car seats we needed to travel with our children. There was no guarantee that the seats would have been there. The service person was also able to find a different vehicle that met our needs after surveying the available stock in the rental parkade (not an intermediate suv, but sufficient), and we left with what we required. But the uncertainty of the whole experience left me seriously doubting Alamo's ability to fulfill reservations made in advance, and the next time we might not be as fortunate. This is why I would seriously consider renting from a competitor next time for the peace of mind that they will have what we reserved when we arrive at the airport, and I won't have to worry.
• MJ

  Mehul Jariwala

  Jul 4, 2026
  1.0
  Absolute Disgrace. Charged our card, left us stranded, and threatened us. This was hands-down the worst experience I have ever had with a car rental service. We booked an 8-seater vehicle, signed all the paperwork, and our card was fully charged. Only after taking our money did they inform us the car wasn't actually available, asking us to wait "10 minutes." An hour later, when we politely asked for an update on their commitment, the staff completely turned on us and flat-out refused to provide a vehicle. The Staff (Simran): Completely unhelpful and failed to resolve the initial issue. The "Manager" (Manny): Had zero sense of professionalism, empathy, or basic customer service. Instead of de-escalating the situation that they caused, he chose to accuse us and aggressively threatened to call the police. When asked for a business card, he claimed he didn’t have one because he "only started a month and a half ago." This location's sheer lack of accountability completely ruined our travel plans and cost us out-of-pocket losses for non-refundable hotel rooms we could no longer reach. I have rented from Alamo before and always had a good experience with the brand, but this specific location is a liability. The staff is utterly rude, disrespectful, and entirely untrained in customer relations. Avoid this location at all costs.