City Centre Automotive

Reviews

• AB

  Allie B

  Sep 24, 2026
  5.0
  I had my vehicle serviced at this shop for the first time today, and I was really impressed with the entire experience from start to finish. I was able to conveniently book my appointment online, and soon after, April reached out with a detailed quote for me to review and approve. I really appreciated how upfront everything was, including the recommended services and costs. I was also able to easily customize and adjust the quote based on what I wanted to have done, which made the whole process very straightforward and transparent. When I dropped my vehicle off, they arranged a shuttle to get me to work. Jason was the one who drove me in that morning, and he was polite and friendly. They ended up running into an issue and weren't able to have the vehicle ready at the expected time, but April's communication was on point. Rather than leaving me to figure things out, she arranged to get me where I needed to go. Another gentleman (I apologize for not catching his name) picked me up and was also very pleasant and friendly. He even had no problem running me back to the shop when I realized I had left my keys behind! Not long after that, they delivered my vehicle right to me. Talk about hassle-free service! Jason apologized for the delay when he delivered the vehicle and mentioned that he's still learning the tricks of the trade. I just wanted to give him a little shout-out because he was so friendly and personable; you could tell he genuinely cares about doing a good job and providing great service. I really think he has the potential to go above and beyond with the right guidance and mentorship from the pros at City Centre Automotive. The delay honestly wasn't an issue for me at all because of how well everyone handled it. They made sure I was taken care of, kept things convenient, and took the stress out of what could have been an inconvenience in my busy day. Overall, I felt informed, respected, and genuinely looked after. I will definitely be returning here for my future servicing needs. Great job to the whole team! 👏
• RC

  Richard Carroll

  Sep 23, 2026
  5.0
  Thank you for the team at City Centre for getting me home after my longer than expected stop in Grande Prairie. I really appreciate you working around my schedule, and your honest approach to getting the work done. Highly recommended!
• DS

  Dawn Sandvold

  Aug 27, 2026
  5.0
  I called a few places to inquire about an oil change and brake fluid exchange. City Centre Automotive came back with a good price and were very thorough. I was nervous at first taking my car to some place I had never taken but as soon as I walked in the door to drop off, I was at ease. They called me with questions and recommendations which was great. I picked up the car with no issues and when I sat inside, my seat was in the exact spot I left it. (I am picky on having my seat moved) I will definitely be back. Thank you City Centre Automotive.
• CS

  Connie Shields

  Aug 14, 2026
  5.0
  Excellent customer service. Gave me the lowest quote in town.
• SC

  Scott Crumly

  Aug 12, 2026
  1.0
  Need a squeal fixed? Are you, like me, easily talked into stuff? These are the guys you want. I took my minivan to them in 2018 or 2019, told me it was a belt, which I already knew it wasn't but they sounded really confident. Wasn't the belt. Wasn't the water pump. According to them it was some kind of $5 bearing you cannot buy without the whole part for $400-500, and to be honest I still believe that was probably true. Maybe. But I asked for my old parts back, since I knew they still worked. Nope, wouldn't give them to me. Why not? Because they never changed them out? I've been angry about it since, and I saw their store today and reminded me to leave a review. They scammed me for $800 or $900, the squeal was gone, but they sold me on parts I didn't need AND THEY PROBABLY NEVER REPLACED. If this was the last place left in town, I would rather drag my vehicle by hand to valley view or Fairview, through the smokey or dunvegan!

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