Enterprise Rent-A-Car

Reviews

• YH

  Yonatan Habtemariam

  Oct 6, 2026
  5.0
  Great Services !
• EL

  Earl de Leeuw

  Oct 6, 2026
  5.0
  Well run and friendly staff. Renting from this Enterprise has always been a pleasant experience.
• ET

  Eden Tesfastion

  Sep 18, 2026
  5.0
  I had an excellent experience with the Yellowhead Trail Enterprise a big part of that was thanks to Noah. From the moment we walked in until the moment we left, Noah demonstrated an exceptional level of professionalism, customer service, and genuine care. He was friendly, attentive, and made sure every part of our experience was handled smoothly. What stood out most was how much he cared as a manager, not only about getting everything taken care of, but about making sure we felt welcomed, valued, and well looked after throughout the entire process. Noah went above and beyond to provide outstanding service, and his professionalism truly reflects the kind of customer experience a company strives for. I would highly recommend this Enterprise branch. Also, I would like to thank Nabiel and all the staff that took their time to help me out!
• AR

  Aracely Ruiz

  Sep 4, 2026
  1.0
  Very disappointing customer service experience. My boyfriend and I are visiting Alberta as tourists and wanted to rent a car to travel and explore more of Canada. We understand that rental companies have policies and requirements, and we completely accept being told that we did not meet them. However, the way Brand, the employee who assisted us, handled the situation was extremely disappointing. My boyfriend explained over the phone that he was having difficulty understanding his English. Instead of showing patience or trying to communicate more clearly, Brand responded dismissively, saying that English was the only language he spoke. We never asked him to speak another language. We simply needed him to communicate a little more clearly because English is not our first language. When we went to the location in person, we also felt that he made very little effort to explain the situation or help us understand our options. At some points, he continued talking to other people while we were trying to understand what was happening. The problem was not being told “no.” The problem was the lack of empathy, patience, and basic courtesy. We have traveled around Alberta using our basic English and have never experienced this kind of attitude before. All customers should be treated with respect regardless of their level of English, especially when they are genuinely trying their best to communicate. A very disappointing experience with Enterprise.
• CR

  Chris Rickwood

  Sep 1, 2026
  1.0
  Three times I've rented a vehicle from this location and three times I've left completely dissatisfied. First time I rented from this location I told them what I needed and they said the Chevy spark would do the trick only for me to get stuck multiple times in the snow and having to call a tow truck each time to get unstuck. The Enterprise we pick you up. I tried to use that the second time and they dropped me off at a bus stop and told me to figure out how I was getting home. This third time was a result of a serious accident. They communicated more with my insurance company than they did with me. My insurance company decided they no longer wanted to cover the rental while still charging me insurance for a vehicle that was not drivable and this location did not reach out to me after being told there was communication issues between me and the adjuster until after my security deposit was used up. I was never given the opportunity to return to vehicle before incurring any expense. I was told they needed another deposit only to go to another branch of Enterprise and be told something completely different. I went to another location Tuesday to pay what this location called the deposit only to be told it's not a deposit and the amount went up because it wasn't a deposit they wanted me to pay the outstanding without talking to my insurance company. I told them I needed it till Friday as we were under the impression that my replacement vehicle for the one that was in the accident would be ready on Friday. Only to get phone calls from this location on Thursday telling me that I was already overdue. Absolutely disgusting business practices by Enterprise who says they're a family business.