SIXT Rent A Car Calgary Int Airport

Reviews

• DJ

  Dr Jeff

  1 day ago
  1.0
  This place is such a joke. Do not rent here. i had a flight to calgary and they were closed when i got there. i went there the next day and they told me i wasn’t able to get a car. i went the next morning and they wouldn’t give me one. Horrible they did nothing to help me. Avoid this place at all costs
• KR

  Kai-Uwe Reiter

  1 day ago
  5.0
  Wir waren super zufrieden mit dem Service der Mitarbeiter in der Sixt Station sowie von den Fahrern des Shuttle Buses vom Airport zur Station und zurück. Alles war super easy und hat perfekt geklappt. Wir empfanden es vorteilhaft, dass die Mietstation etwas außerhalb des Flughafengebäudes liegt. So konnten wir ganz entspannt unser Mietfahrzeug in Empfang nehmen und unsere Urlaubsreise mit dem Mietfahrzeug antreten und dort wieder zurückgeben.
• TR

  Ted R

  4 days ago
  1.0
  The rental process was fine but customer service post rental is where this company falls short. We lost a phone in the car and were instructed to put in a lost ticket. I have submitted multiple tickets. It has been a week without response. We used the find my phone feature and have realized the phone is travelling from location to location. Was this vehicle even checked for items or cleaned after the rental was completed? Poor customer service, poor response rates.
• VT

  Vinod Tanguturi

  6 days ago
  1.0
  **Extremely disappointing experience with SIXT Calgary Airport. Avoid this location if you have a late-night arrival.** I booked a rental for a 10:30 p.m. pickup because my flight was scheduled to arrive at 10:37 p.m. SIXT specifically stated that they would monitor my flight and adjust the pickup time accordingly. My flight was delayed by only about 10 minutes. After landing, we tried calling the SIXT office around 11:05 p.m., but nobody answered. The shuttle was also nowhere to be found, despite being advertised as an hourly service. We had no choice but to take an Uber to our hotel and then pay for another Uber back to SIXT the following day. What was even more unacceptable was the way the manager responded when I explained the situation and asked for compensation. Instead of taking responsibility or trying to help, he was extremely rude and simply refused. His argument was that even if my flight had arrived on time, I still would not have made the last shuttle. **If SIXT already knew that a 10:30 p.m. pickup was practically impossible, why was I allowed to book it in the first place?** I should have been clearly warned during the booking process and given the option to choose a different vehicle or pickup arrangement. The confirmation email was also misleading. It told us to use the shuttle to reach the rental office, while the location was listed as SIXT Calgary Airport. There was no clear warning that the shuttle had a hard cutoff that could make the booked pickup time impossible. A customer should not have to discover these limitations after arriving at the airport late at night. I have rented from SIXT at other locations and had completely different experiences, so this was especially disappointing. I also noticed several similar complaints about this particular Calgary location but initially assumed they were isolated cases. Unfortunately, my experience proved otherwise. **Poor communication, an unreliable pickup process, and an unnecessarily rude response from management.** I would strongly recommend avoiding SIXT Calgary Airport for late-night arrivals unless you independently confirm the exact shuttle schedule and make sure your reservation is actually feasible. SIXT needs to seriously address how this location handles late-night customers.
• MM

  Meng

  Aug 21, 2026
  1.0
  ⭐ 1 Star — Absolutely Unacceptable Experience We traveled from another country with elderly family members and young children and had a confirmed reservation to pick up our rental car at 5:00 PM. When we arrived, we were told they had NO CAR available for us and that we would have to wait until around 8:30 PM — more than 3 hours after our confirmed pickup time! Our entire family had been traveling all day and had not even had dinner. I asked for a reasonable temporary solution: let us use two available cars to take our elderly family members and children to get dinner, and we would come back later to exchange them for our reserved vehicle. Instead, they told us we would have to PAY EXTRA for another car. Why should I have to pay extra to solve a problem caused by the rental company failing to provide the vehicle I had already reserved? But the most shocking part was the way one of the female employees treated us. I asked her to please contact her manager because she was unable to provide a reasonable solution. Instead of contacting the manager or helping us escalate the issue, she actually THREATENED me, saying that if I continued to insist that she call her manager, she would REFUSE TO RENT A CAR TO US AT ALL. Seriously? What kind of customer service is this? We were the customers who had a confirmed reservation. We arrived at the agreed pickup time. They were the ones who did not have our reserved vehicle available. Yet when I simply asked to speak with a manager to resolve a problem caused by their company, I was threatened with losing my rental completely. Imagine being in a foreign country with elderly family members and young children, having no car and no dinner, being told to wait more than three hours for a vehicle you already reserved, and then being threatened that you might not get a car at all just because you asked an employee to contact her manager. This entire experience was extremely stressful, disrespectful, and completely unacceptable. A confirmed reservation apparently does not guarantee that a vehicle will be available, and based on our experience, asking to speak with a manager may even result in an employee threatening to cancel or refuse your rental. International travelers and families should think very carefully before relying on this location.