SIXT Rent A Car - Calgary Downtown

Reviews

• HA

  Hajer Alhajj

  1 day ago
  1.0
  Not recommended at all, they don’t respect customers and when they promise you with a specific car. They don’t bring it and they offer you a different car that you don’t want. When you ask why? They got mad for no reason. Not recommended!!
• AK

  Andrew Kent

  1 day ago
  1.0
  Absolutely ridiculous- rented to only get an email when I was 5 minutes away in an uber ride was told that there are no rentals available even though I had a reservation made online. The most ignorant worker made us sit in the seating area for an hour before calling me up to the counter to stay nothing is available. Never Sixt, never again. Not worth your time and will end up costing you.
• AQ

  abdul qahtan

  3 days ago
  1.0
  I had a very disappointing experience with SIXT Rent A Car – Calgary Downtown. I had already made and paid for a reservation for a specific vehicle, with a scheduled pickup time of 10:30 AM. I arrived at the location around 8:30 AM to make sure everything was ready and to confirm that there would be no issues with my reservation. When I arrived, I was told that I could pay an additional fee if I wanted to take another vehicle earlier. I explained that I was willing to wait and would simply pick up the vehicle I had already reserved and paid for at 10:30 AM. However, when 10:30 AM arrived, I was suddenly told that my reservation would be cancelled. The way this was communicated was extremely unprofessional and dismissive. I had an important work meeting in another province and did not have enough time to argue or deal with the situation, but the staff showed very little concern for the inconvenience they were causing me. What made the experience even worse was the attitude of the supervisor. We were essentially told that they did not work for us and did not care about our situation or what we had to deal with. I understand that unexpected issues can happen with rental vehicles, but customers who have already paid for a specific reservation should be treated with respect and given a reasonable explanation and solution. Unfortunately, I received neither. I would strongly encourage SIXT management to look into what happened at this location, as this experience was far below the level of customer service I expected from the company.
• GB

  Gagan Brar

  Aug 25, 2026
  5.0
  Bastian at Sixt Car Rental provided truly excellent service! He was incredibly helpful and efficient, making the whole rental process smooth and stress-free. His professionalism and friendly demeanor made a huge difference, and I highly recommend him for anyone looking to rent a car.
• PP

  PRATIK PATIL

  Aug 20, 2026
  5.0
  Bastian made the car rental pickup experience absolutely fantastic! He was friendly, professional, efficient, and made the entire process quick and seamless. Everything was clearly explained, and I felt well taken care of from start to finish. Excellent customer service—thank you, Bastian!

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