SIXT Rent A Car - Calgary Downtown

Reviews

• MM

  Michael Maligaya

  5 days ago
  1.0
  Do not get a rental from here. Plain and simple. My wife and I booked a rental car with this company months ahead the May long weekend. The day of our pickup comes and we drive 30 minutes from our house to the downtown Calgary location. We park in their parking lot and make our way to the pickup counter only for the representative to tell us they don’t have any cars available because the last one they had “damage” and they had no cars available. Mind you we were on time for our appointment and at no time during our drive there was I contacted telling me that there were no cars available. Their excuse was that it was just returned a few minutes ago. Yet, I see the employee typing up the email that there are no cars available to me right in front of me. So the company has no spare cars in case things like this happen? Ridiculous. The representative at the front desk couldn't even give me the refund in person. I had to call their assistance phone number to request it, when the employee could have done this exact thing himself? This company is terrible. Terrible customer service and terrible customer experience. I would not recommend this company to anyone I know and I hope as you read this, it strays you away from booking with them too. I don’t want to hear any apologies from the downtown location saying “we’re sorry you experienced this,” because frankly they’re not sorry and did not provide any customer service to me at all during this process.
• EU

  Emery Ucol

  5 days ago
  1.0
  Absolutely terrible experience with SIXT. We drove 2 hours to pick up a rental that had been booked far in advance, only to arrive and be told our reservation was basically canceled because they had no available cars. The only car they supposedly had for us had just been returned damaged 10 minutes earlier. No phone call. No email. No warning whatsoever before we wasted hours driving there. The excuse didn’t make much sense either? Even if we were getting that car (given it wasn’t damaged), there’s no way it could have been properly inspected or cleaned within 10 minutes. Completely unprofessional and disorganized. To make matters worse, the directions for where to actually go were already confusing and poorly explained, and the barcode they gave us to validate parking didn’t even work. When we asked for a full refund, the staff seemingly couldn’t process it right there while we were standing at the desk and instead gave us a customer service number to call ourselves. After wasting our time because of THEIR mistake, they couldn’t even handle the refund properly in person. This was one of the worst customer service experiences I’ve ever had. Extremely inconvenient, poorly managed, and disrespectful of customers’ time. My honest advice? Save yourself the time and stress and do not book here.
• AB

  Amanda Buckley

  May 7, 2026
  1.0
  Worst customer service. Pay the vehicle in full to rent it and then when we arrive say they don’t accept our credit card but took the money off of the credit card when it was reserved 2 weeks ago. No other options given than tell us there’s nothing they can do for us to call customer service to be refunded. Call customer service they tell us they are holding our money for 3-15 business days. They have no other options to help out they don’t offer any thing. I’ve rented with this company 4 times with the same credit card with no problems at all. Why does downtown Calgary location not accept it. As a long time customer I will never use this company again.
• JJ

  James

  Apr 27, 2026
  1.0
  My experience with Sixt was easily the worst customer service I’ve ever had. I showed up to pick up a car I had reserved in advance, expecting a straightforward process. Instead, I was told I had two options: wait hours for someone to maybe return a similar vehicle, or pay an extra $70 per day for an “upgrade.” So much for honoring reservations. When I asked why my confirmed booking wasn’t being fulfilled, I was simply told, “No, you are wrong.” No explanation, no effort to help, just completely dismissive. It somehow got even worse. When I finally gave in and agreed to pay for the upgrade just to get on with my day, I was then told, “We will not be giving you a car to avoid further disappointment.” I’m still not sure how they thought that was better than actually giving me the car I reserved. In the end, I walked out with nothing despite having a reservation. I was able to book a car with a competitor the same day and actually pick it up without any issues, which really highlights how bad this experience was. This was not just poor service, it was rude, unprofessional, and completely unacceptable. I would strongly recommend going with literally any other rental company if you want to avoid this kind of experience.
• GC

  Geunwoo Cho

  Apr 17, 2026
  1.0
  I rented a Nissan Kicks from the Calgary Downtown branch from April 10 to 13. After driving 28 km (odometer 36498 to 36526), a warning light came on, and I found that the air pressure in the front-left tire was significantly low. This was approximately 4 hours after I picked up the vehicle. If the vehicle had been rented out in normal condition, the tire pressure in all tires should have been around 40 PSI. First of all, it is very unlikely for a tire to lose more than 15 PSI within 4 hours. Your system may not show a warning light, but do you even have recorded tire pressure values? Let us assume that all tires were provided at around 40 PSI. If the damage had been caused by me, then in the next 4 hours the pressure should have dropped by 15 PSI or more again. However, this did not happen. I returned to the branch at around 4:30 PM that day, and your staff refilled the tire to approximately 40 PSI, similar to the others. They told me that if the same issue occurred, I should return the next day and they would replace the vehicle. After that, I parked the car, and when I checked again more than 18 hours later, the pressure was at 30 PSI. Based on this physical timeline, is it not more reasonable to conclude that the tire already had a defect when the vehicle was handed over to me? I then returned to the Downtown branch again. However, all vehicles were rented out at that time. At that point, a staff member named Raahat suggested that I repair the tire myself and that I would be reimbursed. However, since the total rental cost was lower than the repair cost, Raahat first applied a $20 upfront discount and promised that the remaining balance would be provided as a discount on a future rental. I also received a confirmation email regarding this agreement. However, when I went to rent again today, the Downtown branch refused to rent to me. As a result, I requested a refund for the remaining balance, but this was also denied. The total cost of the tire repair was $72.40. Of that amount, $30 was a discount related to the unavailability of the vehicle I originally reserved. Effectively, the actual compensation I received for the repair was only $20, which is why I was issued a voucher for the remaining $52.40. Now, however, they claim that the damage to the tire was my responsibility. At the same time, they also claim that the discount was already fully applied. However, their position contains clear logical contradictions and an attempt to evade responsibility. The on-site staff member (Raahat), acting as a representative of the branch, promised me reimbursement after repair. The company now denying this constitutes a breach of a verbal and written contract by an authorized representative. First, I had my own insurance. If SIXT had not made the above proposal, I would not have repaired the tire myself and would have used my insurance instead. Second, if the damage to the tire was truly my responsibility, why did you provide me with a voucher? Should you not have charged me instead? Furthermore, even putting that aside, if the discount had already been fully applied as you claim, why did Raahat send me that email? I contacted the address that I was instructed to reach out to on-site, but now I am being told to contact customer service instead. Their reasoning is irrational and inconsistent, and this is simply a branch attempting to avoid responsibility.

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