Enterprise Rent-A-Car

Reviews

• MA

  Matt Abalos

  Apr 24, 2026
  1.0
  I had a very frustrating experience with Enterprise Rent-A-Car, and it honestly exposed how poorly their process handles real-life situations. I was on crutches at the time, which already makes getting around difficult. Instead of any level of understanding or basic accommodation, I was met with rigid policies and zero flexibility. What should have been a simple rental turned into a drawn-out, exhausting process. The biggest issue was their deposit requirements. When my credit card wasn’t working, the alternative options they demanded were excessive and impractical. It felt like jumping through hoops just to rent a vehicle—no effort to offer reasonable solutions, just a strict “policy is policy” response. For a company that promotes convenience, this was anything but. The lack of awareness and support for someone dealing with a physical limitation was disappointing. Situations like this are where customer service actually matters—and this was a miss. I left feeling more like a problem than a customer. I’d strongly suggest Enterprise Rent-A-Car re-evaluate how they handle deposit policies and empower staff to use some judgment, especially when customers are clearly dealing with challenging circumstances.