AMA Member & Registry Services

Reviews

• MM

  Mal

  1 day ago
  1.0
  Unfortunately, we have been served by the same Asian male employee several different times at this AMA location. I don’t remember his name, so I’m mentioning this only to help identify the employee. Every time we have dealt with him, there have been mistakes. He does not seem to listen carefully or properly read the information and documents provided to him. The most recent experience was particularly unacceptable. He told me that my request had been completed and everything was done. After waiting for over a month, I contacted AHS myself, only to find out that they had NEVER received the request at all. If I hadn’t been diligent enough to follow up and verify things myself, I honestly don’t know what would have happened with our documents. When someone is handling important government-related paperwork, customers should be able to trust that a request they are told was submitted was actually submitted. This is especially frustrating because this has not been a one-time mistake. We have dealt with this same employee on multiple occasions and encountered errors more than once. The already long lines at this location are frustrating enough, but having to double-check the work afterward because you cannot trust that your documents or requests were processed correctly makes the experience significantly worse. AMA seriously needs to address the training, accuracy, and accountability of employees handling important documentation.
• WA

  Wendy Atkinson

  Aug 23, 2026
  5.0
  Had a great experience today, requested a roadside tow, however was not able to be a my vehicle at thst specific time so made it for 30 minutes later- no problem. Rick gave me a curiosity call to advise he was on my way, was on time. Rick offfered to drop key off in lock box so I could go home, unfortunately wasn't sure there was a lock box there so met him at the body shop. He was so professional, I was concerned about driving the vehicle, as it was leaking fluid, said he wouldn't need to just used a mechanical winch to get vehicle on flat bed. He delivered it the body shop, unloaded the vehicle again in a safe and professional manner. Thank-you Rick for providing service this a.m you were so helpful. Have a great day
• NN

  Nicole

  Aug 20, 2026
  1.0
  Terrible customer service for a premium price! I’ve had multiple poor experiences at the Crowfoot AMA Registry. The facility is dirty, loud, cramped, and uncomfortable, with unclean chairs, unpleasant smells, and staff coughing in a crowded environment. Staff can be rude and unkind, particularly toward elderly customers and people with accessibility needs. Communication is often confusing and unprofessional, including calling customers’ names loudly across the room. The parking lot is far too small—twice I’ve had to park elsewhere and walk. For what customers pay, the level of service and environment are simply not acceptable.
• AN

  Al Neary

  Aug 17, 2026
  1.0
  I just left AMA in Crowfoot. I was trying to renew my drivers license. There is now a system where you check in and take a seat which I did. After sitting for 15 minutes or so I heard a staff member explaining to another customer that it was going to be a 2 or 3 hour wait! This is the middle of the month, middle of a weekday, I assume not a rush period. AMA, if you are going to sell memberships to people, you need to support those members with reasonable wait times. I don't believe that 2+ hours is a reasonable amount of time to ask someone to wait. I heard a staff member ask someone else if they had an appointment so I tried to book one instead of waiting. There were no appointment times available at any time in either August or September! I left and drove to Calgary Registry Services near Superstore on Country Hills Blvd, about a 5 minute drive. When I go there is was lined up to the door and I set a timer on my phone, I was finished and out the door in 14 minutes! I am extremely disappointed with AMA at the ridiculous wait times. If I have to wait that long for a simple document, how long would I have to wait for a tow or a boost? Why am I paying for a membership?
• OR

  Olga Román

  Aug 12, 2026
  1.0
  I always thought that AMA is a wonderful business for their variety of products and services and customer service, ( Crowfoot is my location), however, the last few months I noticed that they changed their system which now results in long waits, promoting to book in advance to be assisted, no answering the phone or follow-ups with applications. I tried several times to get a simple home insurance quote, I ended going with another insurance company. Also this last week I tried to renew my driver's license twice, which the waiting time was 1.5 hours every time, then I ended going to the registry which took me 15 minutes. I don't know what is happening to this this AMA location. I am deeply disappointed because I used to used a lot of the products and services from this location. But this change now makes me rethink if I will be continuing going to this business or maybe trying a different location.

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