AMA Member & Registry Services

Reviews

• NT

  Nikhil Trivedi

  3 days ago
  5.0
  I had a great experience with AMA (Alberta Motor Association). Their team is professional, friendly, and helpful. The staff are knowledgeable, provide excellent customer service, and take the time to explain everything clearly. I appreciate their commitment to customer satisfaction and the reliable support they provide. Overall, I am very satisfied with the service and would highly recommend AMA to anyone looking for dependable assistance and excellent customer care. Thank you to the entire AMA team for your outstanding service!
• EE

  eddie

  Oct 8, 2026
  5.0
  I went to update my address, and when I casually told the agent about my current issues with my Alberta health card, she helped me out with that too! I did not know before that AMA could help with AB health cards too. My agent Amandeep was very kind and very patient, making sure my problems were solved and all my questions were answered. There was a bit of a lineup to see an agent, but the service was worth the wait.
• SD

  Swarna Debnath

  Oct 4, 2026
  1.0
  Very bad experiences with Pankaj Kumar. The instructor was wasting time within the communities and didn’t take me to the main road and highway and not also teaching parking, and after 5 classes he was talking about extra 5 classes. He also leave me before the time. And also interested in personal questions. Not providing full 2 hours. Full fraud scammers. Not recommended.
• TH

  Thom H

  Sep 27, 2026
  1.0
  Driving lessons are available and so far have been excellent. So why one star? Well, they are a popular driving school so lessons can only be booked 2-3 months in advance. A lesson was booked for this past Friday and cancelled about 2 hours before because the instructor got a flat tire. Obviously, stuff happens, but now we’re unable to book another lesson until December. I called into AMA and they said to call the instructor, otherwise we have to book online. We texted the instructor who said, we have to book online. So now we have to wait over 2 months to get in the lesson we’ve already paid for, through no fault of our own. The fact there are no means or requirements for instructors to make up for lessons they cancel, but a $50 cancellation fee for students, is a poor way to treat paying customers. It shouldn’t be hard to require an instructor to make up for a cancelled appointment at their next available slot, within 1-2 weeks of cancellation without the student having to take the lead and forced to wait 9-10 weeks.
• FN

  Frank Nguyen

  Sep 4, 2026
  1.0
  I strongly recommend going somewhere else for registry services. My experience with AMA Registry was extremely frustrating, and what made it worse was not just the lack of staff experience, but what I can only describe as a ridiculously inefficient process. When I arrived, I checked in using the tablet at the entrance and clearly selected Legal Name Change as the reason for my visit. I then waited more than 15 minutes before being called to desk #7. The employee who served me was polite, but he immediately told me that he did not have enough experience to handle a legal name change. He asked me to stand and wait while he tried to find someone who could help. After searching for a while and apparently being unable to find anyone, he told me to go back to the waiting area and said I would be called when someone became available. I followed his instructions. What I did not realize was that instead of keeping my original place in the queue, I had apparently been put back onto the waitlist at the very end of the line. This made absolutely no sense to me. I had already checked in correctly. I had already waited my turn. I had already been called to a desk. The reason my issue could not be handled was because AMA assigned me to an employee who was not trained or experienced enough to provide that service. That was not my mistake. In a reasonable system, my case should have been transferred directly to the next qualified employee, or at the very least given priority based on my original check-in time. Instead, I was sent back to the bottom of the queue and had to sit there for another 15 minutes. And after all of that extra waiting, the next employee I dealt with still did not resolve what I came there to do. So my frustration was not simply because one employee lacked experience. I can understand that employees need training and that not everyone knows every service. The bigger problem was the poorly designed process for handling a customer when the assigned employee cannot perform the service. If your own check-in system already asks customers to specify exactly what service they need, why assign a Legal Name Change customer to an employee who cannot process a Legal Name Change in the first place? And if that happens, why punish the customer by sending them to the very back of the line? That is an absurd way to manage a queue and a terrible use of customers’ time. I eventually went elsewhere rather than continue wasting more time there. AMA is well known for automotive services and roadside assistance, and based on this experience, I think that is where they should focus. For registry services, especially anything even slightly complicated, I would strongly recommend using a dedicated registry office instead. Save yourself the time and frustration. Go somewhere else.

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