Customer Service
Many customers praised the friendly and professional staff, highlighting their helpfulness and attentiveness during the rental process.
Reservation Issues
Several reviews mentioned problems with reservations, including unavailability of booked vehicles and last-minute changes that caused frustration.
Vehicle Condition
While some customers received clean and well-maintained vehicles, others reported receiving cars that were dirty or had issues, leading to dissatisfaction.
Billing Concerns
There were complaints about unexpected charges and disputes over damage claims, with some customers feeling misled or treated unfairly.
Overall Experience
The overall experience varied significantly, with some customers expressing high satisfaction while others reported serious issues that led to a lack of trust in the company.