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Enterprise Rent-A-Car

4.1
(553 reviews)

Business Details

2507 Government Street, Victoria, BC
V8T 4P6, Canada
(250) 475-6900

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Victoria, BC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Victoria Cruise Port location today.

Location

Enterprise Rent-A-Car
2507 Government Street, Victoria, BC
V8T 4P6, Canada

Hours

Reviews

4.1
553 reviews
5 stars
385
4 stars
49
3 stars
19
2 stars
10
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and attentiveness during the rental process.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of booked vehicles and last-minute changes that caused frustration.

Vehicle Condition

While some customers received clean and well-maintained vehicles, others reported receiving cars that were dirty or had issues, leading to dissatisfaction.

Billing Concerns

There were complaints about unexpected charges and disputes over damage claims, with some customers feeling misled or treated unfairly.

Overall Experience

The overall experience varied significantly, with some customers expressing high satisfaction while others reported serious issues that led to a lack of trust in the company.
  • RH
    Roman Haidamaka
    Feb 25, 2026
    5.0
    I had a great experience with Enterprise Rent-A-Car. Everything went very quickly and smoothly. I was provided with a brand new car, and the whole process was perfect. Nathan was very professional, friendly, and helpful. Thank you very much for the excellent service!
  • DB
    David Beauregard
    Feb 24, 2026
    1.0
    Very rude. Wanted to peices of photo ID. $100.00 return to airport . Tuesday to Sunday Total over $700.00 Walked around the corner to National Beautiful Ford Escape Hybrid Return to airport for $396.00
  • LL
    lovelyf06
    Feb 23, 2026
    5.0
    Very efficient, great pricing and quality vehicles will be back!
  • JG
    Jaleen Grove
    Feb 9, 2026
    5.0
    Top level service and disposition and no worries at all in my mind about unscrupulous things I've experienced elsewhere (such as billing for the wrong mileage or fueling or cleaning etc).
  • CR
    Clancy Rowland
    Feb 6, 2026
    5.0
    First time renting a car and they made it so easy! Also may I add cheaper than getting buss tickets across the island. Also gave me a ride afterwords where ever I needed :)), very nice lads thanks heeps

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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