My husband Jason and I have been renting from Enterprise at the Olympic Village branch for the past four years, and our experience has consistently been excellent. This latest experience, however, truly stood out and deserves special recognition.
Throughout the years, the team has always been friendly, professional, and easy to work with, which is why we keep coming back. This time, Zahid assisted us, and he was incredibly helpful and responsive.
Due to our own mistake, we somehow left the headlights on overnight. When we returned the car the next day, it wouldn’t start. we were already anticipating the hassle of calling roadside assistance and potentially dealing with insurance, which would have been time consuming and frustrating. Instead, the team immediately stepped in to help.
Nelson, who handles vehicle cleaning and maintenance, came over and helped jump-start the car right away. It was handled quickly and smoothly, and we were back on my way in no time.
This simple but thoughtful act saved me a lot of trouble and really demonstrated their customer first mindset. It wasn’t just about completing a transaction - it was clear they genuinely care and are willing to go the extra mile when it matters.
Every staff member at Olympic Village Branch we’ve interacted with over the years has been consistently kind, patient, and professional, making each rental experience smooth and pleasant.
Highly recommend this branch to anyone looking for reliable service and a team that truly cares about their customers. Looking forward to continuing to rent from them in the future.