Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Shane and Deepanshu.
Reservation Issues
Several reviews highlighted problems with reservations, including unavailability of booked vehicles and poor communication regarding changes.
Vehicle Condition
While many customers reported receiving clean and well-maintained vehicles, there were complaints about receiving dirty cars and issues with vehicle functionality.
Location Accessibility
Customers noted difficulties in finding the rental office and returning vehicles, suggesting a need for better signage and accessibility.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant frustrations, particularly regarding customer service and vehicle availability.