SIXT - Rent a car Vancouver

Reviews

• BG

  Billy Gould

  4 days ago
  1.0
  We had an extremely frustrating and disappointing experience with this location. We were refused a rental based on our license type, despite the fact that the exact same license was accepted by this company one month ago for a month-long rental. Nothing about our documentation had changed. When we questioned this, the agent went into the back to speak with her manager — we could clearly hear the conversation — but she refused to allow us to speak with him directly. Instead, she came back and arbitrarily stated that they were “exercising their right to refuse service.” She refused to acknowledge or point to any policy that explained why it was suddenly invalid. What makes this even more disappointing is that this was a corporate rental for a full month, not a casual or short-term booking. The lack of transparency, accountability, and willingness to escalate or explain the decision was unprofessional. Policies should be applied consistently, and customers should not be turned away based on arbitrary or contradictory interpretations. I would strongly caution others — especially corporate renters — to confirm everything in writing before relying on this location.
• LM

  Leslie Lau (Musique101)

  Jan 10, 2026
  2.0
  Be aware they charge “Cover the Car” insurance regardless if you buy or have your own insurance. We understand your concern regarding the charges. Please note that all amounts billed, including the “Cover the Car” charge, were part of the signed rental contract at the branch. This charge is required by Sixt regardless of any third-party insurance purchased through Booking.com, as it covers the vehicle itself during your rental period.
• ML

  Miao Lu

  Jan 4, 2026
  1.0
  As a long-time loyal customer of Sixt, I have always valued the service and professionalism I have experienced in the past. I am therefore extremely disappointed and frankly shocked by this situation, which appears to align with numerous similar complaints from other customers regarding similar claims. To provide full context: Pre-rental inspection issue — Upon picking up the vehicle, I specifically requested that the staff conduct a thorough walk-around inspection with me to document the car's condition. The staff member explicitly told me that this was "not necessary." Despite this, I took a video recording of the vehicle's exterior as a precaution. While the underground parking lot had limited lighting, making fine details harder to capture, however, you can still spot the scratches! Careful usage — During the entire rental period, my party and I drove the vehicle very carefully, with no incidents, curb contact, or anything that could have caused damage to the rims. We treated the car responsibly at all times. Return process — Upon return, the vehicle was handed over without any mention of new damage by your staff. No contemporaneous inspection flagged any issues, and I received no immediate notification or documentation of problems at the time of return. Post-return claim — Only after the return did I receive photos of the alleged scratch — sent days (or longer) later. This delay, combined with the lack of any pre- or immediate post-rental timestamped evidence clearly attributing the damage to my rental period, makes it impossible for me to accept liability. The scratch appears to be pre-existing damage from a previous renter that was not properly documented or addressed. I am aware from public reviews (including on Google, Reddit) that this pattern of claims — often for similar cosmetic marks on cars, frequently resulting in inflated repair charges — has affected many other customers. Numerous reports describe identical situations: no damage noted at return, followed by surprise claims days or weeks later, often without solid proof of causation during the specific rental. Clearly, this is a scam to customers and insurance companies!
• DS

  Derek Schmidt

  Jan 1, 2026
  1.0
  Will never rent here again. Rented a vehicle and returned it and they say driver side rim has a scratch on it approx 5CM. Ok that's fine it's possible things happen. Got the bill, over $1,200 Canadian just for the rim replacement, no tire. The picture was very minor could easily be repaired and I inquired at the dealer and the rim was only worth $410 retail plus install. So call it maybe $650 with getting it driven to the tire shop etc. Absolute scam pricing for this. Imagine what they would charge for any potential body work. Yikes.
• AL

  Andy Leung

  Dec 22, 2025
  1.0
  Sixt at YVR is horrible TLDR; Save yourself a headache and avoid Sixt at YVR airport. In fact, it’s not even at the airport!!! This is by far one of the worst car rental experiences I’ve ever had in my life. I arrived late in the evening due to delays in my flight. I arrived at the car rental area to find out Sixt wasn’t there. So I checked the instructions and it told me to go to the courtesy shuttle spot. I couldn’t find the phone for a very long time (it was actually inside). I called Sixt customer support for assistance, a lady responded by saying: just wait for the shuttle. She wouldn’t say which shuttle. I asked if she connect me to the local office or any one who can help me, she said no. What’s the point of calling customer service if they can’t do anything more than the app? After a while, I did more research online and found out the Sixt shop is 10 min away and was closed!!! I was stranded at the airport with all my luggage at 1 AM in the morning so I decided to opt for another company who fortunately had a vehicle available and a real person to talk to. Sixt also are charging me for a cancellation fee. The bot agent helped file a complaint but of course they’re going to take their sweet time. Maybe there’s a human in the loop somewhere that can help make things right? Sixt should be banned from advertising as a car rental service at YVR unless they change or significantly improve their service. If you charge an airport premium, then you should service people at the airport or provide service to whenever the party lands. Otherwise, this is false advertisement.

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