SIXT - Rent a car Vancouver

Reviews

• RJ

  Raj Joshi

  5 days ago
  2.0
  The rental experience was okay, but there were a few issues that really need improvement. Unlike most other rental agencies, this location doesn’t provide a key drop box for after-hours returns, which is quite inconvenient. If you arrive after closing time, you basically have to keep the car until the next morning. They also don’t offer complimentary parking for customers, something many other rental companies usually provide. When I asked the front-desk staff about it, his response felt dismissive, saying, “It’s Vancouver, it’s very expensive. Even we don’t have free parking.” Overall, the rental was fine, but the lack of basic conveniences and the attitude at the desk brought the experience down.
• AA

  Alex

  Nov 13, 2025
  4.0
  Amazing experience. Super easy pickup and drop off process. Lowest price comparing to competitors. Friendly staff. Highly recommend. One caveat is they try to upsell you a pre-ordered car pretending your car is not yet ready. So just plan like 30 minutes for a coffee or a walk on top of the confirmed pickup time.
• JC

  Joshua Cox

  Nov 2, 2025
  1.0
  If I could give zero stars I would. I am a foreigner, travelled to Vancouver for a wonderful three week holiday, booked and paid for my SIXT hire car through Economy Bookings (booking number B17975344) using my visa DEBIT card weeks earlier. Apparently an actual credit card (not debit) is required with SIXT in Canada to pick up your vehicle, I have no need for a credit card as such I do not have one. This is not written anywhere on my booking confirmation nor did I see it in the process of buying this product. Three months ago I booked a SIXT hire car in New Zealand, booked and paid for with the exact same visa debit card. There were no problems in NZ, we had a wonderful trip. So SIXT Vancouver refused to honour my booking (which has been paid for in it's entirety several weeks ago). Economy Bookings are not returning my calls or emails. So on day one of my holiday I had to source another hire car from another hire car company that had no issue with using my visa debit card, at almost twice the price. I have not been refunded the already paid complete amount through Economy Bookings / SIXT Vancouver. This is appalling service !
• TS

  Tarenjit Singh

  Oct 28, 2025
  1.0
  1★ – Worst rental experience ever. Booked via ADAC (Res. No. 9726748790) with Sixt Vancouver Downtown for Oct 17–24, 2025. After waiting over 2 hours, they said my card wasn’t accepted — even though it worked everywhere else. I never got a car, but Sixt still charged me in full and later falsely claimed I had taken the vehicle. My money is still being withheld, and no one responds to my complaint. The case has now been reported to my lawyer and consumer protection. Avoid this branch — dishonest and unprofessional!
• CM

  Chris Martin

  Oct 21, 2025
  1.0
  The staff at Sixt Vancouver Downtown were friendly and polite, which is about the only positive I can mention. The car itself was generally clean and nice, but the whole experience was deeply frustrating. Immediately upon pickup, I noticed damage to the rims. Unlike Enterprise, Hertz, or Avis, Sixt seems determined to make customers liable for this kind of wear. The paperwork situation was problematic from the start. I wasn't given any vehicle condition documentation (or any paperwork at all) at pick-up. I only received a copy of the rental agreement well after leaving the lot and only by email. Staff were also relentless in trying to upsell me from the Mazda3 class I had reserved to an AWD BMW 3-series. After refusing, I was instead given a Toyota Camry, which offered the same basic features as the car they tried to upsell, and not the class I originally booked. At both pickup and return, there were no staff present where the cars are parked—no quality check and no verification of vehicle condition. Returning the car was confusing, as I had to drop the keys with the retail staff rather than anyone who’d actually check the car. Afterward, I received the dreaded damage claim for the rims, mirroring multiple others’ experiences, and I’ve now involved the BBB and have my insurance ready in case Sixt tries to pursue this. If you’re looking for a trustworthy car rental in Vancouver, I strongly suggest sticking with one of the larger companies. Sixt’s poor processes seem to regularly result in customers facing unfair damage claims. From my experience (and according to many reviews), Sixt simply can’t be trusted.

Frequently Asked Questions About SIXT - Rent a car Vancouver