SIXT - Rent a car Vancouver

Reviews

• EW

  euan wolstencroft

  2 days ago
  1.0
  Incredibly Disappointing service from start to finish. After arriving at the location, me and my family waited an additional 30 minutes while the workers decided to have a coffee (mind you there was 1 other customer in office). We then were told that the car we had ordered was not available so gave us a car that was similar. This was false information as the car we received was an Audi Q3 (Mini SUV) and we had ordered a RAV4 (Standard SUV). The manager also came into the garage with us to tell us that we should have ordered the right size SUV (which we did). The car was filthy (see photo attached), and had massive cracks in the windshield. These cracks later expanded while we were using the car so we had to get the cars swapped after a couple days of use (at our expense of travel time and fuel). The next car they gave us did fit our original order request and served us nicely for the remainder of our trip. We returned the car to the location we picked it up from (Vancouver South Airport). As we arrived home we noticed a bill for over $500 charging us for "smoke damage" and for dropping it off at a different location. Mind you not one single person in our family smokes, nor was there any smoke damage in the vehicle. Overall incredibly disappointed with this company and would recommend anyone to think twice before renting one of their cars.
• MM

  Mahmonir Madanizadeh

  Feb 27, 2026
  5.0
  I’m very satisfied with Ivan at this company. There was an issue with our invoice, and Ivan gave us a generous discount and resolved the problem quickly and professionally. I really appreciate his great customer service!
• HY

  Hailey Yang

  Feb 21, 2026
  1.0
  We booked through expedia and when we went to the branch and they didn’t have any car available so we left with no refunds which was already a hassle. They called and said they have a car available then charged us $700 for a premium car which we weren’t aware of. My original booking was $250. Please be careful with this place and do not trust these people. We called the head office customer service and they were okay with refund but this office still refused. Huge scam.
• RW

  Rachel Wuttunee

  Feb 16, 2026
  1.0
  I rented a car for a week on Priceline but when I went to pick up my car Sunday there were none available. So I came bsck today and still they refuse to give me a car. The woman at the front desk was so unhelpful just telling me they can’t help me and not offering any solutions. I finally had to ask her if she had any customer service training at all. Why should I be begging them to help me with my car rental. She was treating me like I’m not worth their time. I would never rent from here again hands down worst customer service
• MR

  Maya Ramadhina

  Feb 16, 2026
  1.0
  I have rented from this location five times in the past, but today’s experience was very disappointing and I’d think twice before booking here again. We had a confirmed car booking for 9 am as we have a trip plan to Whistler with non-refundable activities booked. But when we got to Sixt, the vehicle was not available. The staff showed little care for the situation and remained unable to provide a definitive timeframe or a viable solution. This lack of transparency has essentially derailed our entire itinerary. It is disappointing to see such a complete disregard for a customer’s time and prior planning. A confirmed reservation should be a commitment, not a suggestion. I would strongly advise others to have a backup plan, as "confirmed" status here does not seem to guarantee a vehicle.

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