Business Details
About
Tire ShopAuto Repair ShopBrake ShopCar Battery StoreOil Change Service Station
Fountain Tire in Surrey, a leading tire dealer offering auto repair services and Goodyear, Dunlop and Kelly tires for cars, trucks, Atv's, trailers, farm equipment and fleets.
Details
- DebitAvailable
Location
Hours
Reviews
4.3
202 reviews
5 stars
159
4 stars
7
3 stars
6
2 stars
4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly Joe and Winston, for their exceptional service and willingness to accommodate urgent requests.
Efficiency
Numerous reviews highlighted the quick turnaround times for tire repairs and services, with many customers expressing satisfaction with being helped promptly even during busy periods.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding disorganization and poor customer service from specific staff members.
Pricing
Customers generally found the pricing to be reasonable and appreciated the transparency in costs, with several noting no hidden fees or upselling.
Quality of Work
Overall, the quality of service and repairs was well-received, with many customers expressing satisfaction with the work done on their vehicles.
- GMGillian MartensNov 12, 20255.0I have been a customer here a few times now and always had great customer service. Norm goes over and above to make sure his customers are taken care of and know all the information to make the right decision. Great group of guys. The owner Joe is easy to talk to too.
- JUJayden UNov 8, 20251.0I visited this location for a Goodyear warranty issue. Unfortunately, the staff member was dismissive and unprofessional, refusing to address a legitimate safety concern -more ego-driven than service-driven. My issue: After only 20,000 km, my fairly new tires are sliding, hydroplaning, and struggling to grip when going up ramps. Staff response: “These tires are designed like this -they’re meant to last long.” But what’s the point of a long-lasting tire if it’s unsafe to operate? When I pressed further, I was told to “just buy new tires.” I came in for a warranty claim, not to debate design or be dismissed with illogical explanations. Instead of addressing the issue or checking the tires properly, the staff member became defensive and argumentative. Very poor staff selection and lack of common sense for a front-facing role. I had to escalate to a supervisor just to be heard. Overall: Deeply disappointed with the service and professionalism. Hoping management provides better training on handling safety-related discussions and customer concerns.
- PBPiseth BunNov 7, 20255.0I have been here twice and i have never been disappointed. Quick, reliable, and affordable. Just drive in and no appointment
- TGTeresa GentleOct 6, 20255.0Showed up with no appointment today due to a screw causing a tire leak. They were extremely busy but had no problem helping me out. Great service 👏 👍. This was our 2nd time here and we'll be back for future needs. Thankyou Joe 🙂
- TMTegan ManningAug 22, 20255.0Very happy with the quick, reasonably priced, and friendly service to fix the screw in my tire!
Frequently Asked Questions About Fountain Tire
When should I replace my tires?
Tires wear out over time, and how long they last depends on things like road conditions, driving habits, inflation, and temperature. The best way to know when to replace them is to check them regularly.
Common ways to measure tread include the following.
- Tread wear bars: When these are flush with the tread, it’s time to replace.
- Coin test: If too much of the coin shows, your tread is low.
- Tread depth gauge: The most accurate way to measure.
If your tread is low or you see cracks, bulges, or notice vibration, come see us.
What are some signs my vehicle is out of alignment?
It doesn’t take much to throw your alignment off—potholes, curbs, or just everyday driving. Poor alignment can lead to faster tire wear and poor handling.
Common signs include:
- Vehicle pulls to one side
- Crooked steering wheel
- Uneven tire wear
- Loose or unstable steering
- Vibration in the steering wheel
If something feels off, we’re happy to take a look.
What’s included in the seasonal car care package?
Our seasonal car care package gets your vehicle ready for the weather ahead. It includes:
- Fresh engine oil and filter
- Chassis lubrication (as needed)
- Charging and starting system check
- Brake inspection
- Fluid top-ups
- Belt and hose inspection
- Battery test
- Tire and pressure check
- Heating/cooling system check
- Lights, wipers, and overall safety check
It’s a great way to make sure your vehicle is ready for the season.
What do the numbers on my tires mean?
The numbers on your tire’s sidewall tell you the size, load rating, and speed rating.
Example: 225/55R17 97H
- 225 – Tire width (mm)
- 55 – Height as a % of width
- R – Radial construction
- 17 – Wheel diameter (inches)
- 97 – Load rating (how much weight it can carry)
- H – Speed rating (maximum safe speed)
These numbers help us match you with the right tire.
When should I put my winter tires on?
A good rule of thumb: when you can see your breath — about 7°C and below. At that temperature, all-season tires start to harden, while winter tires stay flexible and grippy. Booking early helps you beat the rush.
What are the regular business hours for Fountain Tire in Surrey?
Fountain Tire in Surrey is open Monday to Friday from 8:30 AM to 5:00 PM, and on Saturday from 8:00 AM to 4:30 PM. It is closed on Sundays.
Which tire brands does Fountain Tire offer?
Fountain Tire offers tires from Goodyear, Cooper Tires, Dunlop, Kelly Tires, Kumho Tire, and Sailun.
What types of vehicles does Fountain Tire provide tires for?
Fountain Tire provides tires for cars, trucks, ATVs, trailers, farm equipment, and fleets.
What automotive services does Fountain Tire in Surrey provide?
Fountain Tire offers tire replacement, flat repair, seasonal tire changeover, air conditioning service, brakes, batteries, wheel alignment, oil and filter changes, and general mechanical services including auto tune-ups.
Is Fountain Tire in Surrey open on public holidays?
Fountain Tire is closed on public holidays such as November 11th, December 25th, December 26th, and January 1st.
Can I pay with a debit card at Fountain Tire in Surrey?
Yes, Fountain Tire accepts debit card payments in-store.
What are some nearby automotive service options around Fountain Tire in Surrey?
Nearby automotive services include Midas for oil changes and repairs, Mister Transmission for brake and transmission repairs, and Budget Brake & Muffler Auto Centres for brakes and tire services.
Are there any nearby car care facilities where I can get my car washed after a visit to Fountain Tire?
Yes, Dutchy's Hand Car Wash is nearby and offers car wash and auto detailing services, which customers can consider after visiting Fountain Tire.
Are there any nearby dining options close to Fountain Tire in Surrey?
Yes, nearby restaurants include Bozzini's Restaurant offering Greek, Indian, and Italian cuisine, and Ben's Appliances which also has a bar and grill restaurant.
How can nearby public transit or landmarks help customers find Fountain Tire in Surrey?
Fountain Tire is located at 13689 104 Ave in Surrey near well-known automotive and service businesses like Midas and Mister Transmission, making it easy to find in the local auto repair area.