Enterprise Rent-A-Car

Reviews

• BJ

  Brian Jones

  4 days ago
  1.0
  Planning a trip to Vancouver and looked up this car rental. It is so injustice that they charge more than a double for cars at the airport branch than a nearby local branch. Recommend to take uber to the local car rental to hire a car instead.
• AA

  Ash

  Nov 5, 2025
  5.0
  Things didn’t start off well for me this time, but the experience ended on a very positive note. Khushpreet went above and beyond when I returned my car — he listened attentively, was extremely kind, and even helped me with my luggage. I truly appreciate the outstanding customer service. Because of this experience, I’ll definitely choose Enterprise Car Rental for my next trip, confident in the level of care and professionalism this team provides.
• AJ

  Anya-Zabrena 'Anya’ Jackman

  Nov 1, 2025
  5.0
  Excellent service!! After flying through Winnipeg, recently ( and also renting at the Enterprise there), I was blown away at the excellent and expedient service that I received at YVR - at both pick up and drop off. Thank you so much for everything!
• TH

  Thuy Huynh

  Oct 26, 2025
  3.0
  We rented a car here twice — the first time on 10/17/2025 and the second time on 10/19/2025. The first experience was smooth. The second time had some complications. We returned the car on 10/19/2025 at around 2:20 PM. Jim helped us and told us everything was good to go. I explained to him that the Enterprise downtown location had exchanged our original rental (a compact Volkswagen Jetta) for a Nissan Rogue after our car was broken into. The downtown staff told us to come to the airport location if we had any questions or needed paperwork confirmed. Jim went to speak with (I believe) the manager and then told us that they would email everything to us and that we were all set. So far, everything was fine. However, later that day we were unable to fly back, so around 7 PM I made a new reservation and returned to rent another car. The employee helping me said that my previous rental had not been closed out yet and therefore he could not process the new reservation. I told him Jim had checked us out earlier, and I showed the photo I took of the gas tank at return. He recognized Jim’s name and told us to go to the return area to have it officially closed in the system, and then come back so he could complete the new rental. We walked over to the return office, and I explained the situation again to the staff member there. He asked for the license plate number, but my friend (who had taken a video of the car in downtown) was already on the plane back to the U.S., so I didn’t have it. After I described the vehicle and confirmed whether it was a U.S. or Canadian plate, they were able to locate it and close out the return. This took about 15–20 minutes. We went back to the rental counter, and the same employee helped us with the new reservation. The interaction felt a bit tense — his expression and tone made us feel uncomfortable, like we were being judged or not very welcome — but eventually we got the car, and he did smile at the end. It had been a long and stressful day, so I acknowledge that we may all have been tired, but the situation didn’t feel very friendly. We returned the car the next day and saw Jim again. He remembered us, listened to what happened, and was extremely kind and helpful. I asked if we could leave the car there and come back later depending on whether we were able to rebook our flight. Jim helped us without hesitation. I am genuinely grateful for his kindness, patience, and professionalism — especially during a very stressful few days for us. Thank you to Jim, and to Mo (the manager) who also assisted. Jim truly went above and beyond. He deserves recognition — and honestly, a raise.
• SH

  Sherwin Hinds

  Oct 15, 2025
  5.0
  I recently had the pleasure of renting a vehicle from Enterprise Car Rental, and I cannot speak highly enough about the outstanding service I received from Lucky the manager. From start to finish, the experience was seamless, professional, and genuinely customer-focused. Upon arrival, I was warmly greeted by the staff, who were not only friendly but also incredibly efficient. They took the time to ensure I was matched with the right vehicle for my needs, explaining all the details clearly and answering any questions with patience and professionalism. The vehicle itself was in excellent condition—clean, comfortable, and well-maintained. It was clear that Enterprise takes pride in both their fleet and their customer experience. The pick-up and return processes were smooth and quick, with no hidden surprises or unnecessary delays. What truly stood out, though, was the exceptional customer service. The team went above and beyond to make sure I felt valued and supported. It’s rare these days to find such consistent, high-quality service, and it made a lasting impression on me. I would not hesitate to recommend Enterprise to anyone in need of a reliable rental car and top-tier customer care. Thank you for making my experience stress-free and enjoyable—I'll definitely be returning!

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