Enterprise Rent-A-Car

Reviews

• SU

  Steve Ustare

  Mar 24, 2026
  5.0
  Nicole and the staff at the Prince Rupert, BC location were extremely professional and friendly. Also provided helpful information relevant to the location (ie. The ONLY departure time of the airport shuttle bus. Do not be late.)
• MS

  M. Sheppard

  Mar 16, 2026
  5.0
  I highly recommend Enterprise for your car rental needs in Prince Rupert. The customer service here is amazing. The ladies went well above and beyond and kept the store open an hour and half past close for a delayed flight of passengers in need of a vehicle.
• CL

  Cami Lu

  Dec 12, 2025
  5.0
  The staff are very helpful. I had a last minute booking and they still made sure to accomodate me the best they could. They also gave me a heads up on when the bus for the airport leaves which I was not aware of. Thank you for making my travel to Prince Rupert very smooth.
• AE

  Ahmed Elhabashy

  Dec 24, 2024
  1.0
  I had a terrible experience at this location. An employee named Donna insulted me by swearing and displaying aggressive behavior and attitude. She was very stubborn and refused to change an inconvenient car model that she assigned to me. I escalated the issue to the branch manager, who kindly addressed my request. However, it seems Donna didn’t take this well and retaliated by falsely altering my return time, increasing it by over an hour, and charging me for an extra day. When I noticed the incorrect billing and returned to the office to have the extra charge removed, Donna swore and yelled at me. This behavior is absolutely shocking for someone representing a great company like Enterprise. It’s the first time I’ve encountered such rudeness in all my years as a loyal customer. I strongly urge management to address this issue to ensure no other customer has to experience such disrespect.
• EE

  EagleStorm94

  Mar 23, 2020
  1.0
  Called to inquire about a rental car for my grandmother, was told they wont be open cause of the possibility of bc being on lock down. I tried to see if I was able make something work after the fact and was so rudely hung up on, extremely livid. I will not or ever refer this company to anyone nor spend money with enterprise. Never ever hang up on a customer.

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