Customer Service
Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to accommodate needs.
Vehicle Condition
While most vehicles were reported as clean and well-maintained, some customers experienced issues with vehicle cleanliness and functionality.
Reservation Issues
Several reviews mentioned problems with vehicle availability despite confirmed reservations, leading to frustration and inconvenience for customers.
Rental Process
The rental process received mixed feedback, with some customers noting long wait times and disorganization, while others appreciated the quick and efficient service.
Upselling Concerns
Some customers expressed dissatisfaction with perceived upselling tactics for insurance and additional services, feeling pressured into unnecessary purchases.