Enterprise Rent-A-Car

4.2
284 reviews

About

Car Rental AgencyVan Rental
Need a rental car in New Westminster, BC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our New Westminster location today.

Location

Enterprise Rent-A-Car
1321 Third Ave, New Westminster, BC
V3M 1R3, Canada

Hours

Reviews

4.2
284 reviews
5 stars
199
4 stars
28
3 stars
6
2 stars
11
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Vehicle Condition

Feedback was mixed regarding vehicle cleanliness and maintenance, with some customers receiving well-maintained cars while others reported receiving dirty or mechanically unsound vehicles.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of booked vehicles and last-minute cancellations, leading to customer frustration.

Efficiency

Customers appreciated the quick and efficient rental process, with many noting fast check-in and check-out experiences.

Overall Experience

While many customers had positive experiences and expressed a desire to return, there were significant complaints about service reliability and communication.
  • CS
    Carol & Ken Sheardown
    Nov 7, 2025
    5.0
    all good once again at enterprise ...been dealing with this location for over 8 years great service....
  • RC
    Robert Coghill
    Nov 1, 2025
    5.0
    I had to get a car while mine was being repaired. The whole process couldn’t have been easier. Great customer service. And I got to drive a cool Mustang convertible for a week.
  • GH
    Gary hundal
    Oct 23, 2025
    5.0
    Abby was great, I got quick access to the vehicle that I needed. I will definitely choose this location again.
  • AH
    Angela Hutchinson
    Oct 20, 2025
    5.0
    Ray D. Bimoputra was very helpful and apologetic on the runaround i experince since Tues Oct 14,2025-thurs Oct 16th. I showed on Wed Oct 15th at 11am no cars available eventhough customer service in the USA advised there was a car available for pickup. Ray had to send an uber to pick me up at home. They were overly short staff. Definitely recommend this locations but heads up be patient with staff because most of the team only 1 person in house to deal with calls plus customer in attendance.
  • VL
    V L
    Oct 7, 2025
    1.0
    The car did not have a spare tire so when we got a flat they charged us €500 to change the tire!! Even after returning the car, having an inspection, and paying this outrageous amount we received emails indicating that they are going to charge us €28 for tolls (even though we had a toll tag that we paid for in advance) and an as-of-yet undisclosed additional amount for something else related to the tire situation. Now they are refusing to give us the documentation required to make a claim through our insurance. Below you'll see Enterprise responded with a placative "contact our customer service centre". I did this... and here we are a month later still getting the run-around and no documents, no ability to claim this outrageous fee for a tire. Unfortunately I held off on a complaint to CCPC to give the benefit of the doubt; my mistake. What a SCAM

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in New Westminster?

You can rent a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

Where is Enterprise Rent-A-Car located in New Westminster?

Enterprise Rent-A-Car is located at 1321 Third Ave, New Westminster, BC, V3M 1R3, Canada.