Primary Auto Repair

Reviews

• OV

  ofoegbu victor

  Feb 25, 2026
  5.0
  Moe and his team at primary got me into the shop the same day and were able to get it fixed up same day
• CA

  CAROLYN ALLAN

  Feb 24, 2026
  5.0
  PRIMARY AUTO is one of the best shops around Kelowna ! Mo and his staff are AWESOME and they are now at a new location, and its big , and comfortable if you have to wait. I did business with Mo and his team at the old shop wks. ago, and his price was right in mid-range of what other shops charge- I called for estimates. His price was fair , but he went over and above saving me money by giving me a discount on the tow price and I had my car back the next morning by 10:00 a.m. MO knows the value of treating his customers good from the start. I am a repeat customer and the new shop is impressive. His team of guys are some of the most efficient mechanics I have seen in the Kelowna area, and they are 2nd to none ! Mo is willing to negotiate with his customers, and his team are a cut above all others I am familiar with. They even gave me a good discount for being a Senior ! His new shop is very large with areas set up for his TEAM, and customers. If you are looking for a fair deal- look no further, PRIMARY AUTO has you covered !
• MA

  Mohammad Alsheblaqe

  Feb 24, 2026
  5.0
  They got my vehicle fixed up the same day at a fraction of the cost 10 out of 10 reccomend
• ZR

  Zach Reyes

  Feb 20, 2026
  5.0
  I’ve been coming here for my oil changes, and they never disappoint. The service is good and fast, and the prices are very reasonable.
• CM

  christine mcdonald

  Jan 10, 2026
  1.0
  I had to stew over my experience over the holidays so here it goes. My car had 0 issues before I took it in. My car was making a subtle rattling sound. It wasn't happening consistent and maybe 1 week on and off before I took it in. The day I took it in, I recorded a video of the sound. I told the fellow, I only heard on the passenger side, but it stopped when I popped the hood. He looked at it, called me back and said it was my front bearings and rotors on all 4 of my tires. Sure. If it needed to be done, that's what it is, I trust you, you are the mechanic. Paid over 2 grand. Right before the holidays. Picked up my car. A day later, same sound. I popped the hood. Went away. I called the mechanic and he told me to bring it back in. Took another video, for the sound to show him again. When I arrived, I felt gaslit by the employee saying I said it was a different sound. But I recorded the sound each time and showed him both times. He looked again. The issue actually wasn't the tires or anything. My windshield wiper holders are stripped and it slide down, and was rattling against my hood on the passenger side. I understand maybe rotors and bearings needed to be replaced eventually, normal wear, but I feel like my service was very misdiagnosed. Because I didn't have to do those upgrades just yet. Which put my out alot of money before Christmas. Whatever. I then get a call a week ago asking if they want me to have them purchase the part to fix the wiper blade. Excuse me? You mis diagnose the problem and then want to charge me for fixing the actual problem? The audacity. Also noteworthy, when you were going under my hood, things were kind of left hanging and not attached and now my car is making a weird flipping sounds. I've never had issues with my vehicle, as I keep up with the servicing and I did have a great mechanic who helped with that. He unfortunately retired this year. My vehicle has never made weird sounds anytime I seen him and things were always left intact. I would love a refund but I know that won't happen because the wrong diagnosis parts are already in my vehicle. So I won't come back and I have booked myself elsewhere.

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