National Car Rental

Reviews

• JA

  Jason Arbeau

  Feb 21, 2026
  1.0
  Booked a vehicle online through the 1-800 number was told a price for the vehicle and deposit only for me to get there and be told something completely different nothing was done to try and help me as a customer even though there is a policy saying the deposit is so much money but they charge what they want.
• PT

  Paul Tan

  Apr 6, 2020
  1.0
  Worse car rental company I have ever seen.Rented a car for one day. When returning, no one was at the front desk during daytime so I only left the car there and took the car keys with me for safety. Unfortunately I later forgot to return the keys and flew back to Vancouver. I called in right away after landing and they told me to just courier it back. They didn't mention any delayed fees and usually company like this tend to have spare keys anyway. I later saw my bill and they charged me 8 days rental fee. I emailed back several times to fort st John location and called their headquarters to help out on this situation.It has been 4-5 months and still haven't even gotten an answer. Fort st John location just choose to ignore me and never replied to any of my emails. Will never rent from them again. This is not the way to deal with a customer problem.
• JS

  Jared Scholten

  Mar 3, 2017
  1.0
  Horrible experience. Was quoted $349.61 and was charged $2,455.38. They have done nothing to help me out when I have called them and have horrible service.

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