Business Details
About
Tire ShopAuto Repair ShopBrake ShopCar Battery StoreOil Change Service Station
Fountain Tire in Burnaby, a leading tire dealer offering auto repair services and Goodyear, Dunlop and Kelly tires for cars, trucks, Atv's, trailers, farm equipment and fleets.
Details
- DeliveryNot available
- DebitAvailable
Location
Hours
Reviews
4.0
168 reviews
5 stars
110
4 stars
16
3 stars
8
2 stars
8
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported rude and unhelpful interactions.
Service Quality
Customers appreciated quick and efficient service, but there were complaints about upselling and questionable repair practices.
Pricing
Prices were noted as higher than competitors, with some customers feeling they were overcharged for services.
Trustworthiness
Concerns about honesty in service recommendations; some customers felt pressured to purchase unnecessary repairs.
Overall Experience
While many customers had positive experiences and expressed loyalty, others reported negative interactions that deterred them from returning.
- SCShane CarvinOct 28, 20251.0Took my van to get service there. they didn’t even fill up the windshield washer fluid.. which they supposed to included when you get your car in there for a service all the fluid should be topped up, but hey they rather sit there and joke around because everything is a joke these days you ain’t gonna see me or my fleet there ever again!
- MJM JWH2Oct 13, 20252.0Called, left two messages. Does not return calls. I've been patient. Been few weeks and have not received a call back. This defeats the purpose of having an active messaging system.
- SMSusan MacRaeAug 11, 20255.0Thank you Daniel and your crew. Great customer service.
- LLLexx LazermanJul 16, 20251.0A couple of months ago, I called Fountain Tire on a Friday to inquire about replacement tires for my Tesla Model Y. I spoke with someone named Nielsen (or Nelson), who recommended the same tires that originally came with the vehicle. Although I only needed two tires, he strongly encouraged me to order all four. I was unsure, but he convinced me to go ahead with the full set and booked me an appointment for Sunday. That evening, I called Tesla and confirmed it was perfectly fine to replace just two tires and place them on the rear. I then called Fountain Tire back and left a voicemail explaining that I only needed two tires and asked if someone could call me back to confirm they got the message and that everything was okay. Someone did eventually call back and said they received the message and confirmed that installing just two tires would be fine. When I arrived for my appointment, I told the staff again that I only needed two tires, and they said it was fine. But then Nelson overheard and came over with a very negative attitude, saying he now had to return the other two tires. He pushed again for me to take all four, which made me feel pressured and uncomfortable. I had originally planned to get the other two tires later this summer, but after that interaction, I’m not sure I’ll return to this location. To make things worse, although my appointment was at 3:00 PM, the work didn’t actually start until 3:40. Nothing about this experience makes me want to come back.
- SJshahin jahangiriJun 28, 20255.0Thanks to Fountain Tire crew and specially Nelson.Great customer service, great prices, clean and great work on my new set of wheels and tire. Very happy.will recommend them if anyone needs wheels 🛞.
Frequently Asked Questions About Fountain Tire
When should I replace my tires?
Tires wear out over time, and how long they last depends on things like road conditions, driving habits, inflation, and temperature. The best way to know when to replace them is to check them regularly.
Common ways to measure tread include the following.
- Tread wear bars: When these are flush with the tread, it’s time to replace.
- Coin test: If too much of the coin shows, your tread is low.
- Tread depth gauge: The most accurate way to measure.
If your tread is low or you see cracks, bulges, or notice vibration, come see us.
What are some signs my vehicle is out of alignment?
It doesn’t take much to throw your alignment off—potholes, curbs, or just everyday driving. Poor alignment can lead to faster tire wear and poor handling.
Common signs include:
- Vehicle pulls to one side
- Crooked steering wheel
- Uneven tire wear
- Loose or unstable steering
- Vibration in the steering wheel
If something feels off, we’re happy to take a look.
What’s included in the seasonal car care package?
Our seasonal car care package gets your vehicle ready for the weather ahead. It includes:
- Fresh engine oil and filter
- Chassis lubrication (as needed)
- Charging and starting system check
- Brake inspection
- Fluid top-ups
- Belt and hose inspection
- Battery test
- Tire and pressure check
- Heating/cooling system check
- Lights, wipers, and overall safety check
It’s a great way to make sure your vehicle is ready for the season.
What do the numbers on my tires mean?
The numbers on your tire’s sidewall tell you the size, load rating, and speed rating.
Example: 225/55R17 97H
- 225 – Tire width (mm)
- 55 – Height as a % of width
- R – Radial construction
- 17 – Wheel diameter (inches)
- 97 – Load rating (how much weight it can carry)
- H – Speed rating (maximum safe speed)
These numbers help us match you with the right tire.
When should I put my winter tires on?
A good rule of thumb: when you can see your breath — about 7°C and below. At that temperature, all-season tires start to harden, while winter tires stay flexible and grippy. Booking early helps you beat the rush.
What types of tires does Fountain Tire in Burnaby offer?
Fountain Tire in Burnaby offers tires from brands including Goodyear, Cooper Tires, Dunlop, Kelly Tires, Kumho Tire, and Sailun for cars, trucks, ATVs, trailers, farm equipment, and fleets.
What are the operating hours of Fountain Tire in Burnaby?
Fountain Tire is open Monday to Friday from 7:30 AM to 5:30 PM, Saturdays from 7:30 AM to 4:00 PM, and closed on Sundays and statutory holidays.
What auto repair services does Fountain Tire provide?
Fountain Tire provides various services including air conditioning repair, flat tire repair, seasonal tire changeover, tire replacement, battery replacement, brake services, mechanical services, oil and filter changes, and wheel alignments.
Does Fountain Tire accept debit card payments?
Yes, Fountain Tire accepts debit card payments.
Is in-store shopping available at Fountain Tire?
Yes, in-store shopping is available at Fountain Tire.
What is the address and contact number for Fountain Tire in Burnaby?
Fountain Tire is located at 5850 Kingsway, Burnaby, BC V5J 1G9, Canada. The main phone number is +1 604-437-4771.
What nearby automotive repair shops can customers visit near Fountain Tire?
Nearby automotive repair shops include Van-Centre Forklift & Industrial Repairs Ltd, Weston's Automotive, Midas, B C Autobody & Paint Shop, Fix Auto Burnaby South, Nixon Automotive, NR Auto Repair, and RStronic Burnaby.
Are there car dealerships close to Fountain Tire in Burnaby?
Yes, nearby car dealerships include Metrotown Mitsubishi and Pi Auto Club, which also offers car rentals.
What nearby places can customers visit for food or shopping around Fountain Tire?
Customers can visit Ngofi Tropical Food Market for specialty groceries, The One Restaurant for Asian cuisine, SAS Comfort Shoes for footwear and fashion accessories, and Visions Electronics for electronics and mobile phones.
How might customers get to Fountain Tire in Burnaby using the nearby area amenities?
While specific transit stations aren't listed, customers can use nearby landmarks like Metrotown Mitsubishi and prominent shops such as Visions Electronics and The One Restaurant to locate Fountain Tire along 5850 Kingsway, a well-known commercial area.