Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Aditi and Nav for their exceptional service.
Vehicle Condition
Several reviews noted issues with vehicle cleanliness and maintenance, with some customers receiving cars that were not adequately prepared for rental.
Reservation Issues
Numerous complaints were made regarding reservations not being honored, including instances where customers arrived to find no vehicles available despite prior confirmations.
Communication Problems
Customers expressed frustration over poor communication, including difficulties reaching staff by phone and receiving inconsistent information about rental policies.
Mixed Experiences
While some customers had positive experiences, others reported significant dissatisfaction, indicating a lack of consistency in service quality.