Pilot Travel Center

4.2
3493 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Tucson, AZ! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
5570 E Travel Plaza Way, Tucson, AZ
85756, United States

Hours

Reviews

4.2
3,493 reviews
5 stars
1,829
4 stars
938
3 stars
422
2 stars
92
1 star
212

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the cleanliness of the restrooms and showers, although some reported issues with maintenance.

Customer Service

Feedback on staff interactions was mixed, with several customers reporting rude or unhelpful service, particularly from management.

Parking Issues

Numerous complaints about parking availability, especially regarding reserved spots not being enforced and non-paying vehicles occupying them.

Facilities Maintenance

Customers expressed frustration over broken or poorly maintained facilities, including showers and fuel pumps.

Food Quality

Mixed reviews on food quality, with some enjoying the options while others criticized the service and quality at fast food outlets.
  • NG
    Nathaniel Gettler
    1 day ago
    1.0
    I'm a daily driver, I own my semi outright and use it for personal use. Every morning I come in to enjoy my coffee and breakfast before hitting the road and in the evenings I come in to sit back and relax in the drivers lounge to enjoy my dinner and relax before climbing back into my truck to go to sleep or I wait for a shower. EVERYDAY I AM HARASSED BY LESLIE and ISSAC to provide proof of a CDL which is not in the company policy whatsoever but they seem to think they rule this specific Pilot and tell me just because I own a semi and drive for a living does NOT make me a professional driver and that means I cannot be in the drivers lounge with OTHER semi truck drivers where in the policy it states ANY driver is welcome to use the drivers lounge no matter the status. Everyday I have to call the support hotline and report the harassment in hopes that corporate will actually do something instead of sitting on their thumbs but within the 5 years I've been coming here it's a regular occurrence.
  • FH
    Frank Hodel
    Oct 30, 2025
    1.0
    Worst design ever for a truck stop. They won't enforce the no parking areas so you have to jump curbs to leave because flip flippers are parked on the street. Do yourself a favor and skip this exit altogether.
  • TD
    Teresa DeWitt
    Oct 21, 2025
    1.0
    Don't come here! The center of the parking lot is tore up. Reserve a spot, naturally nobody to enforce it. I get it pilots got to do some upgrades but at least corporate needs to update this thing. The only bright side is they refunded my money.
  • ME
    Martha Evans
    Oct 16, 2025
    5.0
    Ample, well maintained and clean place to stop. Multiple fast food options . Clean and well equipped restrooms
  • JB
    Jay Bird
    Sep 30, 2025
    3.0
    Hitchhiking through and came in this morning to get a cup of coffee and charge my phone up a little. Went outside to check my bag and smoke a cigarette. Had a manager walk up to me and not even asking if I bought something tried to tell me to leave. I have a cup of coffee and am a paying customer. Yet because i live out of my pack right now that means I'm not good enough to spend money here. You don't treat paying customers this way for any reason. Walked away when I told him I am a paying customer.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.