Mister Car Wash

Reviews

• JL

  Joe Longoria

  4 days ago
  1.0
  Terrible Location to go!! AVOID
• RS

  Rob Sweedler

  Feb 23, 2026
  5.0
  I've been washing my car at Mister Car Wash at Country Club and Grand for about a year and I couldn't be happier with the place or the people. I especially want to thank Kim and TJ. They always offer extra help when my car is extra dirty. Thanks guys. I truly appreciate it.
• RP

  Robert Phiefer

  Feb 9, 2026
  1.0
  Dear Mister Car Wash Corporate Team, I am writing to formally file a complaint regarding vehicle damage that occurred at your Mister Car Wash location in Tucson, Arizona (Speedway Blvd & Country Club Rd) on January 28, 2026. Prior to entering the wash tunnel, I followed explicit instructions previously given to me by location management: I was told to ask the tunnel attendant to perform a top brush retract to prevent damage to my vehicle’s roof-mounted light bar. Upon arriving at the tunnel entrance, I did exactly that. The attendant acknowledged my request and stated that he would retract the top brush. Despite this assurance, the top brush was not retracted, and it made contact with my vehicle, causing damage to my light bar. After reporting the incident, I spoke with the General Manager, Ciara, who denied my claim outright. I was told that Mister Car Wash bears no responsibility because the damaged component is an aftermarket part. This response is unacceptable and logically flawed. The issue is not whether the part is aftermarket—the issue is that I followed management’s instructions, relied on an employee’s confirmation, and the employee failed to take the agreed-upon preventive action, directly resulting in damage. Additionally, no apology or expression of concern was offered. The response was entirely dismissive and lacked professionalism, accountability, or customer care. I am requesting the following: A formal review of this incident, including employee conduct and management’s handling of the claim Compensation for the damage caused to my vehicle’s light bar A written response addressing why my request—made specifically to prevent damage—was ignored I have been a paying customer and acted in good faith at every step. I expect Mister Car Wash to do the same by taking responsibility for employee negligence and providing a fair resolution. I look forward to your prompt response. Sincerely, Robert
• KH

  kelly hostetler

  Jan 26, 2026
  5.0
  I love being able to pull in and go straight to the car wash I'm in and out in 5 minutes or less with a clean car. My only complaint it my car doesn't get as dry as I'd like. But overall, great!!
• AT

  ant tamara

  Dec 23, 2025
  5.0
  Kim is the best ever I love you professionalism

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