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Car Rental AgencyVan Rental
Need a rental car in Tucson, AZ? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East 22nd Street & South Craycroft Road location today.
Location
Hours
Reviews
4.2
625 reviews
5 stars
440
4 stars
49
3 stars
31
2 stars
16
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
The local staff, particularly at the 22nd and Craycroft location, received high praise for being friendly, helpful, and accommodating, with many customers expressing satisfaction with their interactions.
Vehicle Availability
Several customers reported issues with vehicle availability, including receiving smaller cars than reserved and being informed last minute that no vehicles were available.
Mixed Corporate Experience
While local branches provided excellent service, many customers expressed frustration with corporate policies and support, indicating a disconnect between local and corporate service.
Efficiency
Customers noted that the rental process was generally quick and efficient, with many reporting fast check-in and check-out experiences.
Cleanliness and Condition
Feedback on vehicle cleanliness was mixed, with some customers noting that cars were well-maintained while others reported receiving vehicles that were not clean.
- JEJill Emmons6 days ago5.0Had a great experience at this Enterprise location. Staff is super friendly & helpful, the process to get my rental car was easy & quick. Highly recommend! Right across from the 22nd Antique Mall.
- DBDesire Bigirimana6 days ago1.0I initially reserved a minivan for 7 passengers on 11/9/2025 to be picked up yesterday 11/16/2025 at 12pm. However two members our team said due to family responsibilities changed their minds. When I went to pick the car up around 11:30am, I found the branch manager Michael Finerson at the office. I asked him if I could get a full size (5 seats) instead of a minivan. He answered me: "no other cars were available except the minivan that I reserved and the cars in the parking lot were all reserved." He told me he was very sorry for not assisting me. Then I stepped outside to call the enterprise main office and whoever I spoke to confirmed that there were full size cars available at the same location. I went back in with a new reservation, still Michael told me that no 5 seat car was available. After begging him for an hour, he finally gave me one of the two Toyota corolla at 1:00pm available and instructed me to return it at 7:30am (which I did respect) when the drop off time should be done before 1:00pm. When I got to the office around 8:00am on Monday, I found the other Toyota corolla I saw on Sunday parked in the same spot. In the office, I was received by the assistant branch manager Angelica Soriano. When she asked me about customer service, I did not want to say anything because Michael was next to us. Angelica then took me outside, and I told her how things went. I appreciate much Angelica she treated me with respect. I was very disappointed with Michael attitude. I could have understood Michael if there was not cars in parking lot. He lied to me that all cars that were parked on Sunday around 1pm were to be picked up Monday at 7:30am when all of them were still in place. I would suggest to Michael's boss to talk him and avoid this in the future.
- CHCraig HerveyNov 12, 20255.0Everyone we've dealt with has been most helpful and pleasant
- GLG LewNov 5, 20255.0Staff at this location did their best to accommodate my needs ; friendly and cooperative. Customer support one of the best I've experienced with Enterprise.
- SPSvetlana PitmanOct 25, 20255.0Outstanding local team; disappointing corporate. I live in Tucson and rented a Tesla here while my car was in the shop. The local staff were excellent: efficient, polite, and genuinely helpful. When I accidentally locked the key in the car, the team quickly unlock it remotely through Tesla. I’ll happily rent from this Tucson branch again. As for corporate... When I called Enterprise’s corporate line expecting quick help (same approach through Tesla) I got scripted answers and “call roadside assistance” on repeat and no initiative to contact Tesla or try a remote solution. If Enterprise rents EVs, corporate procedures need to match the product. Bottom line: I will not rent from Enterprise when I’m traveling, I can’t rely on corporate to solve problems quickly and there are no guarantee other offices are as excellent as local Tucson office.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in Tucson?
Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.
Where is the Enterprise Rent-A-Car location in Tucson?
Our Tucson location is at 5285 E 22nd St, Tucson, AZ 85711.
What are the hours of operation for Enterprise Rent-A-Car on weekdays?
We are open Monday through Friday from 7:30 AM to 6:00 PM.
Is the Enterprise Rent-A-Car open on weekends?
Yes, we are open on Saturdays and Sundays from 9:00 AM to 1:00 PM.
Does Enterprise Rent-A-Car accept credit cards for payment?
Yes, we accept American Express, Discover, Mastercard, Visa, as well as cash and checks.
Can I make a reservation online for a rental car at this location?
Yes, you can reserve your rental car online through our website.
Are there any discounts available at Enterprise Rent-A-Car in Tucson?
Yes, our location offers discounts for active military personnel.
What nearby automotive repair services are available near Enterprise Rent-A-Car?
Nearby automotive repair options include A&A Auto & Tires, 22nd Tire & Automotive Care, B&K Transmission and Auto Service, and Xclusive Tires and Wheels, which can assist with tire and general vehicle maintenance.
Are there any good restaurants near Enterprise Rent-A-Car to try after picking up a rental?
Yes, you can visit nearby barbecue restaurants like Ken's Hardwood Barbecue and Jack's Original Barbeque for a great meal after your rental appointment.
What local shops or attractions are close to Enterprise Rent-A-Car in Tucson?
Nearby attractions include the 22nd Street Antique Mall, Trusted Treasures thrift store, and the Hermitage Cat Shelter, which you might want to visit before or after your rental.