Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for rudeness and lack of assistance.
Staff Attitude
Several reviews highlighted a negative attitude from certain staff members, with reports of grumpiness and unhelpfulness, contrasting with positive experiences from other employees.
Product Availability
Customers appreciated the availability of products and the assistance in finding specific items, although there were instances of stock issues and incorrect inventory.
Efficiency
Many customers noted the efficiency of service, particularly in battery installation and problem diagnosis, although some experienced delays due to staffing issues.
TR
Tana Roberts
Dec 13, 2025
5.0
Vinny was quick in assisting and went above and beyond to be helpful to a clueless girl
AA
AL
Dec 6, 2025
1.0
Pretty crappy service and grumpy staff. Been to this autozone twice within three last few weeks and the older gentlemen there act like they don't even wanna be there. I had to ask how his day was going just to try to get some friendliness. And then tonight, was almost helped by a guy when I went right up to the counter and showed him a part I was looking for. He was hesitant to help them told me he's not familiar and needs to get someone else. I said okay, then he came back and said he "guesses he can get me started" by looking up the part because he's about to clock out. I said, I can wait for someone else if he's trying to leave. Literally told him just go home, and he was like are you sure. Then the old man, just standing there asking if we've been helped. I said, no can you help me. I soon ad I showed him the part, he said we don't even carry that. You gotta go to the dealership. (It's literally a hinge inside the gas door)
Definitely recommend O'Reilly's down the street. The guys and gals at O'Reilly always greet immediately, and jump on the opportunity to help. Especially Chris, who ran out to install my wiper blades in the past before I was done paying and went above and beyond to diagnose my codes.
So this time, I went back to o'Reilly's and immediately the guy knew they didn't have the part but actually looked it up, got the part number, and helped me find browse online for it. He found it for around 5 bucks on Amazon or ebay.
I only went to Autozone just because it's on the side of Oracle I was on but from now on, I will never go back to this location at 7892 N Oracle. Recommend O'Reilly's across the street in the Walmart plaza instead. Everyone there has been kind, respectful, and humble. The staff at this Autozone all act like they hate their job.
LM
Laura Michaels
Oct 14, 2025
5.0
Anthony was super helpful. He installed my battery and was very efficient and so pleasant and nice. Great customer service.
JH
J Hood
Oct 8, 2025
4.0
Friendly and knowledgeable employees.
JG
Justin Gallick
Sep 20, 2025
5.0
Great customer service. Helped me test and change my battery on the spot as a walk in.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in Tucson?
AutoZone Auto Parts in Tucson is open Monday through Saturday from 7:30 AM to 8:00 PM and on Sunday from 8:00 AM to 7:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, AutoZone offers both in-store pickup and same-day delivery services for customer convenience.
What auto part brands are available at AutoZone Auto Parts Tucson?
The store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Can I find car batteries and brake pads at this AutoZone location?
Yes, AutoZone offers a range of products including auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
How can I contact AutoZone Auto Parts in Tucson?
You can call them at +1 520-719-6160 or email customer.service@autozone.com for assistance.
Where is AutoZone Auto Parts located in Tucson?
AutoZone is located at 7892 N Oracle Rd, Tucson, AZ 85704, USA.
Are there any popular restaurants near AutoZone Auto Parts where I can eat before or after shopping?
Yes, Metropolitan Grill, an American restaurant, is nearby and is a great option to enjoy a meal before or after your visit to AutoZone.
What nearby businesses can I visit along with AutoZone for a combined shopping trip?
Marshalls, a department and clothing store, and Ace Hardware, a hardware and building supply store, are nearby and suitable for combined shopping trips.
If I need beauty or salon services near AutoZone, where can I go?
Trouvaille Salon and Venus Nails are nearby beauty salons and spas where you can get hair and nail services close to AutoZone.
Is AutoZone Auto Parts accessible for curbside pickup?
Yes, AutoZone provides curbside pickup options in addition to in-store shopping and same-day delivery services.