Business Details
About
Auto Repair ShopBrake ShopOil Change Service StationTransmission Shop
Genes Auto Worx provides air conditioning service and repair, brake service and repair, steering and suspension services, transmission repair services, muffler and exhaust services, system diagnostics, and automotive maintenance services in the Tempe, AZ area.
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
354 reviews
5 stars
334
4 stars
11
3 stars2
2 stars0
1 star
7
What are people saying?
AI-generated from recent customer reviews
Honesty
Customers frequently praised the business for its honesty and transparency regarding repairs and costs.
Customer Service
Many reviews highlighted the friendly and professional service provided by the staff, contributing to a positive customer experience.
Quality of Work
The quality of repairs was often commended, with several customers expressing satisfaction with the effectiveness and thoroughness of the work done.
Pricing
Customers noted that the pricing was fair and reasonable, often better than competitors, which contributed to their loyalty.
Communication
Several reviews mentioned good communication regarding diagnostics and repair processes, enhancing customer trust.
- SPS PNov 7, 20251.0In the beginning in 2008 my wife needed a reliable automobile mechanic shop to maintain her vehicle and by word of mouth found this business. Gene took very good care of us until his retirement (2 years ago now??). Now it's late 2025 and it's time to go somewhere else. This is just my opinion based on what happened to us first back in the fall of 2024 where we requested some troubleshooting with a long-term engine coolant leak (performed a pressure test). Mechanic didn't see any evidence of any leak. Fast forward to this year where we only needed an oil change. Lucky for me I had a brief opportunity to speak with the mechanic and he said, "were you aware that you had an engine coolant leak?" (that mechanic doesn't work there anymore - not sure why). Long story short - turned out to be a component (Engine Coolant Control Value) of the Powertrain which lucky for me was still under warranty (ends April 2026). Had this leak been identified last year I would have at least 18 months of warranty on the replacement part. Gene has many good reviews and I'm glad for the new owner however for me failure was not an option for something so easy. Advise to the "front desk", don't tell the customer that you'll put together an estimate and observations of the area of the leak and not follow through. Also, maybe the new owner should change the name of the business to protect the innocent. For a while were treated very well however now is the time to simply say "YOU'RE FIRED"....
- ASAislinn SaputoSep 9, 20255.0Kind, honest and friendly services every time!! Love this place!!!
- GJGwynn JamailSep 6, 20255.0Had a complication with my repair but they were kind and open to hearing me out and quick to fix the problem. They got me right in and were able to check everything out.
- MGMark GrudowskiJul 21, 20255.0I've been taking cars to Gene for 20 years, maybe longer. I had a number of bad or untrustworthy mechanics before Gene but once I dealt with him and realized he was an honest guy, I never went to anyone else. I'd feel comfortable sending my mom or grandma to him, he really is one of the good guys.
Frequently Asked Questions About Gene's Auto Worx
What types of vehicles do you service?
We service a wide range of vehicles including domestic, foreign, and hybrid models. Whether you drive a car, truck, SUV, or van, our technicians are equipped to handle it.
Do I need an appointment, or do you accept walk-ins?
We recommend scheduling an appointment to ensure timely service and minimize your wait time.
How long will my repair take?
The time required depends on the type of repair. Minor services like oil changes or brake inspections can often be completed the same day, while more complex repairs may take longer. We'll provide an estimated timeline after diagnosis.
What types of vehicles does Gene's Auto Worx service?
Gene's Auto Worx services a wide range of vehicles including domestic, foreign, and hybrid models such as cars, trucks, SUVs, and vans.
Do I need to make an appointment at Gene's Auto Worx or do they accept walk-ins?
It is recommended to schedule an appointment to ensure timely service and minimize wait time, though walk-ins may be accommodated depending on availability.
What are the operating hours of Gene's Auto Worx?
Gene's Auto Worx is open Monday through Friday from 7:30 AM to 5:30 PM and is closed on Saturdays and Sundays.
What type of auto repair services does Gene's Auto Worx provide?
They offer air conditioning service and repair, brake service and repair, steering and suspension services, transmission repair, muffler and exhaust services, system diagnostics, and general automotive maintenance.
Where is Gene's Auto Worx located?
Gene's Auto Worx is located at 2750 S Hardy Dr, Tempe, AZ 85282, USA.
Which payment methods are accepted at Gene's Auto Worx?
They accept AMERICANEXPRESS, ANDROIDPAY, APPLEPAY, CASH, CHECK, DISCOVER, MASTERCARD, and VISA.
Is Gene's Auto Worx wheelchair accessible?
Yes, Gene's Auto Worx has wheelchair accessible entrances and parking.
What nearby places can I visit around Gene's Auto Worx?
Nearby places include Escape This Live, an amusement park perfect for a fun group activity; Bouldering Project, a gym and rock climbing spot; and Million Dollar Glizzys, a popular food truck serving tasty meals.
How can nearby businesses like Peak AZ Apparel LLC or White Wolf Branding Solutions be helpful when visiting Gene's Auto Worx?
If you need custom apparel or promotional materials during your visit to Gene's Auto Worx, Peak AZ Apparel LLC offers screen printing and clothing services, while White Wolf Branding Solutions provides printing and advertising services nearby.
Are there any nearby services for home improvement or pest control near Gene's Auto Worx?
Yes, Briphen Pool Cleaning and Pest Control offers pest control and pool cleaning services nearby, and Gaylord Restoration provides home cleaning and property management services in the area.