Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone W Broadway in Tempe, AZ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Tempe, AZ or call us at (480) 968-4666.
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unhelpful interactions.
Product Quality
Several customers expressed dissatisfaction with the quality of batteries and air fresheners, citing issues with performance and reliability.
Staff Knowledge
There are concerns regarding staff knowledge and accuracy, with some customers receiving incorrect information about their vehicle issues.
Store Operations
Customers noted issues with store hours and availability, including early closures and unhelpful responses when seeking assistance.
Positive Experiences
Despite negative feedback, many customers shared positive experiences with specific employees who provided exceptional service.
CG
Cloe Gray
Oct 16, 2025
5.0
I had battery issues today. Went to another AutoZone on priest and baseline. They didn’t want to mess with a dead battery and sent me to broadway and mill.
The staff was awesome, friendly and very helpful. Great customer service! They got the new battery in without any issues. Thank you AutoZone on broadway and mill!!!
VH
Victoria Hines
Oct 8, 2025
1.0
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I purchased a product that says it has a powerful scent. Well the scent was not lasting all day!! You could barely smell it. I used the air freshener for 4days to give it a chance to kick in, but it didn’t. You could smell it for 30mins. The brand name is CHEMICAL GUYS! None of CG’s air fresheners works. Don’t return your product at the AutoZone on 433 W. Broadway Rd in TEMPE, AZ. The so called Manager name DANIEL or Darryl WOULDNT give a refund because it was used. He tells me that according to the receipt that there is no refunds on used products. ACTUALLY, it states that it MAYbe denied a refunded. Which means it’s up to the store discretion. When I told him that it’s a choice he is making. His face got frozen and proceed to tell me that he will not give a refund because it’s been used. Of course I used it because I had to see if it was good quality to use. I was able to return the 1st air freshener of Chemical Guys. Cause the guy said that it would be a better chose and it will last longer. AND IT DIDNT! He felt that because I used it that it was non refundable. He offered to exchange it. I said why would I exchange something that does not clearly work! He didn’t even offer and store credit. He saw me and assume that I was trying to take advantage. NO! I AM BEING TAKEN ADVANTAGE OF FOR A PRODUCT THAT COST $12 that has NO LASTING FRAGRANCE!
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Imani Deleon
Oct 3, 2025
4.0
Nice people. They help you with your car needs.
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Lexy Gibson
Sep 5, 2025
1.0
Customer service was HORRIBLE . And when asked to speak to someone else , the lady said she was the only person working .
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Brandon Williams
Aug 30, 2025
1.0
I recently visited this location to have my battery tested. A man helped me using the store equipment and told me that my battery and starter were both good and that it was my alternator that needed to be replaced. After spending $300 on a new alternator, it didn't solve the issue so I decided to take it to a professional shop who told me that it was my battery the whole time that was bad.
Not only did the AutoZone employee give me the completely wrong information using store equipment, he proceeded to give me a lecture on batteries and starting systems on cars, which led me to waste $300 on a new alternator that I didn't even need.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular business hours for AutoZone Auto Parts in Tempe?
AutoZone Auto Parts in Tempe is open Monday through Friday from 7:00 AM to 9:00 PM, and on weekends from 7:30 AM to 9:00 PM.
Where is the AutoZone Auto Parts store located in Tempe, AZ?
The store is located at 433 W Broadway, Tempe, AZ 85282.
What types of products does AutoZone Auto Parts in Tempe offer?
They offer a range of auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts from brands like Duralast, Bosch, and Valvoline.
Does AutoZone Auto Parts offer in-store pickup or delivery services?
Yes, AutoZone Auto Parts offers in-store pickup, same-day delivery, and curbside pickup services.
How can I contact AutoZone Auto Parts in Tempe for customer service?
You can call them at (480) 968-4666 or email customer.service@autozone.com for assistance.
Is there an online option to shop at AutoZone Auto Parts in Tempe?
Yes, you can shop online or in-store by visiting their website at https://www.autozone.com/locations/az/tempe/433-w-broadway.html.
What nearby medical facilities can I find around AutoZone Auto Parts in Tempe?
Nearby medical facilities include Cigna Tempe, a doctor’s office you can visit if you need medical assistance while in the area.
Where can I get automotive repair or tire services near AutoZone Auto Parts?
You can visit ALL Tune & Lube Total Car Care or Pep Boys nearby for automotive repair, tire dealer and repair services.
Are there convenient places to grab food near AutoZone Auto Parts in Tempe?
Yes, Popeyes® Louisiana Kitchen, a chicken and fast-food restaurant, is nearby where you can eat before or after your visit.
What local financial services are available near AutoZone Auto Parts in Tempe?
Nearby financial services include Chase Bank and Sunwest Pension, providing banking, mortgage, and financial advising services.