Business Details
About
Auto Repair ShopTire ShopAuto Air Conditioning ServiceBrake Shop
Thunderbird Automotive is a premier, locally-owned and operated auto repair shop in Surprise, AZ. We are committed to providing exceptional auto repairs and services that exceed our customers’ expectations. Complete dedication to our customers means always putting their needs first, before thinking about profit. Our motivation to take care of our neighbors and friends drives us everyday to be the best business we can be. We are proudly recognized for maintaining fair, honest and quality auto service.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Thunderbird Automotive of Surprise
18808 North Reems Road, Surprise, AZ
85374, United States
Hours
Reviews
4.7
329 reviews
5 stars
291
4 stars
20
3 stars3
2 stars2
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and knowledgeable staff, highlighting their excellent communication and care.
Quality of Work
Many reviews noted the thoroughness and quality of repairs, with several customers expressing satisfaction with the results and the integrity of the service provided.
Trustworthiness
Numerous customers emphasized the honesty and transparency of the business, feeling confident that they were not being upsold or taken advantage of.
Timeliness
Several reviews mentioned prompt service and timely completion of repairs, with many customers appreciating the efficiency of the shop.
Pricing
While some customers found the prices to be on the higher side, many felt that the quality of service justified the cost, and some noted fair pricing.
- DDDennis DonnerNov 15, 20255.0As always fast courteous service at Thunderbird. Keith wrote up my service request at the front desk and, as we needed the car back for something, it was completed on time even with a small additional service that it needed. They keep you posted during the whole process.
- KEkim eavensonNov 7, 20255.0We’ve been customers of Thunderbird Auto Repair for about three years and have always been impressed with the exceptional service they provide. The team is trustworthy, professional, and highly skilled. It’s great to have a shop we can rely on every time.
- TOTom O'HanlonNov 2, 20255.0I have been using Thunderbird auto repair for 4 or 4 years now and trust them to be very thorough and fairly priced. They always do a complete, thorough check of everything. They give a written estimate and are always open to discussions of what I should have done and what can wait to be done, or that I can do myself. I trust them and have brought a car I was thinking of buying in for them to inspect for me. The work they have done for me has always been done right and in a timely manner.
- SVsteve vOct 31, 20253.0The first time I went there it was great. The second time, however, left me feeling less than confident. The guy that took my car in couldn’t find my appointment. Then he got my number wrong and brought up someone else’s account/vehicle. What he said would take a couple hours took most of the day. At pickup, he gave me someone else’s keys.
- JMJacqueline MindlingOct 29, 20255.0The staff at Thunderbird Auto not only provide excellent service, but are caring, wonderful people. My AC stopped working while I was helping some friends by providing transportation through a very serious medical situation during hot weather. They completed the repairs while helping me to continue providing transportation for my friends. For over 10 years I have trusted them with the servicing of my vehicle and I have never been disappointed.
Frequently Asked Questions About Thunderbird Automotive of Surprise
What services does Thunderbird Automotive of Surprise offer?
Thunderbird Automotive of Surprise provides a variety of auto repair services including tire services, auto air conditioning service, brake repairs, towing, and auto tune-ups.
What are the operating hours of Thunderbird Automotive of Surprise?
The shop is open Monday through Friday from 7:30 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is Thunderbird Automotive of Surprise located?
It is located at 18808 North Reems Road, Surprise, AZ 85374, United States.
How can I schedule a service appointment at Thunderbird Automotive of Surprise?
You can schedule an appointment online at https://thunderbirdautomotive.com/schedule/.
Does Thunderbird Automotive of Surprise accommodate customers with disabilities?
Yes, the shop has wheelchair accessible entrance, parking, and restrooms available.
What payment methods are accepted at Thunderbird Automotive of Surprise?
They accept debit cards and mobile NFC payments.
Is there a restroom available for customers at Thunderbird Automotive of Surprise?
Yes, there is a restroom and it is wheelchair accessible.
Are there any nearby dining options where I can eat while my car is being serviced?
Yes, Ray's Pizza and Little Sicily Pizzeria & Restaurant are nearby Italian restaurants where you can enjoy a meal.
What nearby services can I access near Thunderbird Automotive of Surprise?
Nearby you can find financial services like Edward Jones - Financial Advisor: Dave Dodds, dental offices such as John Y Kim DDS and Mountain View Dentistry, and insurance agents including William Kohl - State Farm Insurance Agent.
Are there any beauty or wellness services close to Thunderbird Automotive of Surprise?
Yes, beauty and wellness options nearby include Bien Nails, Great Clips hair salon, Sally Beauty supply store, and The Purple Chair Salon which offers beauty and tanning services.