Jiffy Lube

4.1
1041 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield RepairJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in SURPRISE. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call whether to stay in your car or wait in our lounge. In need of a tire rotation, filter, battery, or windshield wiper replacement? Our technicians will get you in and out in a Jiffy, with no appointment necessary. We welcome fleets.

Location

Jiffy Lube
16875 N Reems Rd, Surprise, AZ
85374, United States

Hours

Reviews

4.1
1,041 reviews
5 stars
688
4 stars
120
3 stars
47
2 stars
56
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and efficiency.

Service Speed

Customers frequently noted the quick service, with many being in and out in a timely manner.

Attention to Detail

While some reviews appreciated the thorough inspections and additional checks, others pointed out issues with cleanliness and service execution.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, feeling that services were overpriced or that unexpected charges were added.

Inconsistent Experiences

There were mixed reviews regarding service quality, with some customers reporting excellent experiences while others faced issues with rudeness or negligence.
  • JM
    Jim Meredith
    4 days ago
    1.0
    Cabin air filter. Would not even tap it out. Not what I would expect for $125 for oil change. Because I said not to a new filter they had to try extra hard to get the filter back in with the dirt still on it. Just turn it over and tap the inside of the garbage can. I will go somewhere else - I was a loyal customer. Not now.
  • WB
    Wendy P (The Boss)
    Jan 5, 2026
    1.0
    This location installed the wrong oil filter in my car. I was leaving to take a trip out of state and my oil all leaked out on my drive put of state. I handled it myself so I was safe but when I returned, they offered to go to Auto Zone and get the right filter and give it to me. My vehicle is 2 years old and a common vehicle. No excuses!
  • JT
    John Thornquist
    Jan 2, 2026
    1.0
    Improper tire rotation! The Jiffy Lube off of North Reems road in Surprise AZ will not perform the proper tire rotation for AWD vehicles. They just move the fronts to the back without the crossover. I argued with Scott, the acting Manager, but he said that is how it is done as defined by corporate. When I showed him the crossover requirements as defined on the Jiffy Lube website, he continued to argue and said that they never crossover and that is how they do it. (End of discussion). I was pressed for time and had to pay and leave. Very disappointed and will never have my tires rotated there again.
  • OB
    ounv bcgb
    Dec 31, 2025
    5.0
    I brought my kia for an oil change and received immediate assistance and was out within 20minutes ! I was helped by three different people and each and every one gave top service with amazing attitudes ! It’s hard to find fast service and all around polite staff ! Will refer and visit again in the future!!
  • VG
    Viv Golden
    Dec 18, 2025
    5.0
    Was fast and polite had me out in 15 !! They did all the top offs everything overall was a great experience especially for a women . Thank you for making me feel comfortable!! The nicest crew in town . I stop going to dealer due to the bad Hospitality n four hour wait been going there for ten years no more This is my new place they do the same thing just nicer n no wait time thank u

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service