Business Details
About
Car Rental Agency
Location
Hours
Reviews
3.8
153 reviews
5 stars
98
4 stars
8
3 stars
5
2 stars
4
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and accommodating, particularly highlighting individuals like Eric and Tanner.
Vehicle Issues
Several reviews mentioned problems with the vehicles, including mechanical issues and cleanliness, leading to dissatisfaction.
Communication Problems
Customers frequently reported difficulties in reaching the location by phone and receiving timely responses from management.
Mixed Experiences
While some customers had excellent experiences, others reported poor service and unprofessional behavior from staff.
Reservation Issues
There were multiple complaints about reservations not being honored or vehicles not being available upon arrival.
- STSunny Transport3 days ago5.0Great customer service. I would definitely book a car with them
- WHW Hagerty5 days ago4.0great service, and great prices. but they had a very limited selection of cars when i went in. despite what you may "reserve" online, they likely won't have it, so you're stuck with whatever they have that day.
- MPMichael PetrusNov 7, 20255.0My most recent rental from Enterprise when the extremely well.
- EHElizabeth HolleranOct 25, 20251.0This was the worst experience I have ever had. My car was being repaired, so I had this rental car while I waited. The car had a check engine light come on the next morning on my way home from taking my littles to school. I took it back to the local rental place. They told me they'd call later that day when they got some more rentals in and arrange delivering a new one before the weekend. They didn't. I tried to call them before they closed and no one answered the phone. I struggled to get it started from my driveway multiple times being late to sports for my littles. I was stuck at night trying to get it to start away from home. I had to borrow another car to get them to school Monday. I called corporate multiple times on Sunday/Monday requesting the car be picked up and a new one be brought out and no one ever called back. Roadside wouldn't help because it was dead in the driveway and it wasn't an "emergency." I finally got it started and went to exchange it. (ESC codes). The employee was very polite on exchange. After driving it home and taking the kids to school the next morning, the check engine light came on that car too. Twice seems like too much of a coincidence. It's been six days and no one from corporate has contacted me back.
- KKKenOct 19, 20255.0The young gentleman whose name I’ve forgotten he was both kind, respectful and explained everything about our renal in detail to both my wife and I. Would definitely use Enterprise in the future
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Surprise, AZ offer?
Enterprise Rent-A-Car provides car rental services including rental cars, van rental, luxury car rental, and airport pick up.
What are the operating hours of Enterprise Rent-A-Car in Surprise?
The branch is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Where is Enterprise Rent-A-Car located in Surprise, AZ?
It is located at 13270 N Autoshow Ave, Surprise, AZ, 85388, United States.
What payment options does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, they offer discounts for active military personnel.
Is Enterprise Rent-A-Car in Surprise women-owned?
Yes, this Enterprise Rent-A-Car location is women-owned.
How can I book a car rental with Enterprise Rent-A-Car in Surprise?
You can reserve a vehicle via their reservation website at https://www.enterprise.com/en/car-rental-locations/us/az/germain-of-suprise-502n.html?mcid=yext:245709.
What nearby car dealerships are close to Enterprise Rent-A-Car in Surprise?
Nearby car dealerships include Germain Honda of Surprise, Subaru Superstore of Surprise, Coulter Nissan, and Toyota of Surprise, which could be useful for customers looking to buy or service vehicles.
Are there any insurance agencies near Enterprise Rent-A-Car in Surprise?
Yes, Richard Dusablon: Allstate Insurance and Sands Insurance Agency: Allstate Insurance are nearby, which might interest customers needing insurance services when renting a vehicle.
What nearby locations can help customers after renting a car at Enterprise in Surprise?
Customers can visit nearby automotive repair and parts stores such as Mark Tudor Auto Sales Az and Service Department of Ken Garff Hyundai Surprise for vehicle maintenance or accessories.