Business Details
About
Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Surprise today.
Location
Hours
Reviews
4.8
542 reviews
5 stars
510
4 stars8
3 stars1
2 stars6
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, highlighting individuals like Mark, Howard, and Brandon for their exceptional service.
Honesty
Many reviews noted the honesty of the service, with customers appreciating that they were not upsold unnecessary services and received accurate assessments of their vehicle needs.
Speed of Service
Several customers mentioned quick service, with many being able to get in and out in a timely manner, often faster than expected.
Professionalism
The staff was frequently described as professional and knowledgeable, providing clear explanations and maintaining good communication throughout the service process.
Pricing
Customers found the prices to be reasonable and competitive, often noting significant savings compared to other shops.
- MUMichael Unger4 days ago5.0Mark was amazing and always has been. They added a lift on the truck and re aligned everything. They are quick and professional.
- TBThomas BraileNov 11, 20255.0Howard was awesome! Very knowledgeable and helpful. As this was my first time to this business, I always stay a bit skeptical but would definitely return. Mark was great too!
- CBCidney BorgesNov 7, 20255.0Mark was great! He explained what was needed on my car and most importantly why I needed it. Went to another shop and they wanted to do more work on my car that wasn’t even needed. Thank you so much for your honesty ! 10/10
- AAAndrewNov 2, 20251.0Went for an oil change didn't do the oil change correct leaking oil everywhere made a mess out of my vehicle and I simply asked for them to drain it and refill it because I didn't know how much oil was leaking out everywhere because I didn't put the oil filter on correctly attack did it did a very good job I asked the store manager Brandon to refund me my money and it's been 3 months and he keeps blowing me off not returning my calls and lying to me terrible manager terrible mechanics terrible customer service. Please do yourself a favor and do not trust this place I was very excited for the convenience of the location but trust me it is not worth it more damage than good
- EHedie heathNov 1, 20255.0My car has been having battery issues causing the check engine light to go on. I took it in on a busy day and was in and out in an hour and a half. The employees are always very kind, helpful and walk me through process step by step with reasonable pricing. Mark, the store manager went above and beyond to make sure I was satisfied with the service!
Frequently Asked Questions About Brakes Plus
What is Brakes Plus and when was it founded?
Brakes Plus is an auto repair and brake service shop founded in 1990, now with over 100 locations.
What services does Brakes Plus in Surprise, AZ offer?
The Surprise location offers services including wheel alignment, brakes, oil change, suspension, state inspections, batteries, wiper blades, air conditioning services, fluid exchange, tune-ups, and many more.
What are the operating hours for Brakes Plus in Surprise?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays like Christmas and Thanksgiving.
Where is Brakes Plus located in Surprise, AZ?
Brakes Plus is located at 13557 N Prasada Pkwy, Surprise, AZ 85388, USA.
What payment options are accepted at Brakes Plus?
Brakes Plus accepts American Express, Cash, Discover, Financing options, MasterCard, and Visa.
How can I make a reservation or get more information online for Brakes Plus in Surprise?
You can visit their website at https://www.brakesplus.com or make a reservation directly through https://www.brakesplus.com/stores/surprise/az/0224.
What nearby restaurants can I visit while getting my vehicle serviced at Brakes Plus?
You can try nearby restaurants such as Cooper’s Hawk Winery & Restaurant, Noodles & Company, Arby’s, Jersey Mike's Subs, Panera Bread, and Buffalo Wild Wings while waiting.
Are there any nearby stores or amenities close to Brakes Plus?
Yes, nearby stores include Burlington (mens clothing), Marshalls (clothing store), Mattress Firm, and Sephora at Kohl's for beauty products.
Can I visit nearby health-related services around Brakes Plus in Surprise?
Yes, nearby health-related places include Visionworks for eye care, BackFit Health + Spine chiropractor, and European Wax Center for beauty salon services.
How can nearby dining options benefit me when visiting Brakes Plus?
With various nearby dining options like taco restaurants, sushi venues, pizza places, and cafes, you can enjoy a meal while your vehicle is being serviced, making your visit more convenient and pleasant.