Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone W Grand Ave in Surprise, AZ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Surprise, AZ or call us at (623) 556-1206.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
465 reviews
5 stars
319
4 stars
69
3 stars
14
2 stars
13
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, professionalism, and willingness to go above and beyond to assist with battery installations and other needs.
Staff Knowledge
Customers frequently noted the staff's expertise and product knowledge, which contributed to positive experiences when seeking assistance with car parts and repairs.
Mixed Experiences
While many reviews highlighted excellent service, some customers reported negative experiences related to service delays, lack of communication, and unsatisfactory problem resolution.
Store Atmosphere
Feedback indicated a need for improvement in store cleanliness and organization, with some customers expressing dissatisfaction with the overall atmosphere.
Product Availability
Several reviews mentioned issues with stock availability, indicating that customers sometimes found it difficult to locate the parts they needed.
- PSPriscilla Santillan1 day ago5.0A couple of nights ago I had to stop here when I realized my windshield wipers were in worse shape than I had thought. Inside I was immediately greeted and when I mention what I needed the lady ( I can’t remember her name) immediately looked up my car type and noted I had odd sizing. She went out with me in the rain to singlehandly pop them out (her other arm was in a sling) find the correct ones I needed and put the new ones I bought right on. I have no skill for these things and was super happy with how she was able to help me.
- SSStephanie Seeley3 days ago1.0Terrible customer service and employees who do not know what they are talking about!!! Almost cost me thousands replacing my alternator when it was simply a bad battery that they didn’t want to warranty out!!! Full story: Came out to a car that wouldn’t start. Had to get emergency roadside to give me a jumpstart. I called autozone and we determined that my Duralast gold battery was still covered for free replacement under warranty. I came to this location because another auto zone location could not warranty my battery because it was out of stock. The woman who helped me at this location put her tester machine on my battery and proceeded to tell me that my battery was testing fine and that it was my alternator that needed replacing (a part which would cost me $550.00 plus labor to replace!!!). She would not switch out my battery. Next morning I came out to another dead car, got emergency roadside out again who tested my battery and alternator and was clearly able to tell me it was a bad battery and my alternator was fine. Went back to another autozone location and they swapped my battery out with no issues. WHY this particular location and this particular woman gave me such incorrect information and caused me to be left stranded AGAIN is beyond me. Glad I didn’t take her word for it and spend thousands replacing my perfectly good alternator for no reason!! Do not trust their testing machines, they suck and the employees clearly don’t care about actually helping people.
- ZZZ ZNov 13, 20255.0Ari is a nice girl and help me with battery warrant replacement.
- RHR HNov 10, 20255.0Yesterday I dropped off my battery to charge at Autozone. When I went back to pick it up later that afternoon, me and a employee named Chris were discussing my no crank issue that no one can figure out. Well Chris knew exactly what it was, and sold me a 31 dollar part, compared to most vendors who were trying to sell me a 300 dollar starter. Well Chris's idea worked like a charm , he knows his stuff !!!Thanks a million Chris !!!!!!!
- ASAlan ShernoffOct 19, 20255.0I needed a car battery after being gone for several months. I went to Auto Zone on Grand Avenue, Surprise AZ. Erica met me at the counter and we found the right battery. It turned out to be a very difficult installation and she went the extra mile to make it happen. She was so personable and professional. I recommend her and Auto Zone for your auto needs in Surprise AZ
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in Surprise, AZ?
AutoZone Auto Parts is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 7:30 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, the store offers in-store pickup, curbside pickup, and same-day delivery services.
What types of products can I find at AutoZone Auto Parts in Surprise?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Which brands are available at AutoZone Auto Parts in Surprise?
The store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Surprise, AZ?
You can call the store at (623) 556-1206 or email customer.service@autozone.com.
Where is AutoZone Auto Parts located in Surprise?
It is located at 13355 W Grand Ave, Surprise, AZ 85374, USA.
Are there any nearby restaurants close to AutoZone Auto Parts in Surprise?
Yes, nearby restaurants include Olive Garden Italian Restaurant, Carl's Jr., and Del Taco, great options to grab a meal before or after your visit.
Is there convenient accommodation near AutoZone Auto Parts for travelers?
Yes, nearby hotels include Best Western Plus Surprise-Phoenix NW and Comfort Inn & Suites for visitors needing a place to stay.
Where can I find hardware and home improvement stores near AutoZone?
Surprise Lowes and Lowe's Home Improvement are nearby for your hardware and home improvement needs.
What automotive services or shops are available near AutoZone Auto Parts in Surprise?
Nearby you can find other automotive-related services like another AutoZone, Stellantis Technical Training @ West-Mec, and car battery and accessory shops.