Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W Grand Ave in Surprise, AZ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Surprise, AZ or call us at (623) 556-1206.
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Derek, Erica, and Ramon going above and beyond.
Product Knowledge
Several reviews highlighted the staff's expertise in diagnosing issues and recommending appropriate products, although there were instances of incorrect advice leading to customer frustration.
Mixed Experiences
While many customers had positive experiences, some reported poor service, long wait times, and issues with staff communication, indicating inconsistency in service quality.
Installation Assistance
Customers appreciated the assistance with installations, particularly for batteries and other parts, which enhanced their overall experience.
Store Conditions
Some reviews mentioned the store's cleanliness and organization as areas needing improvement, with complaints about the atmosphere and wait times.
CB
Cindy bray
Jan 6, 2026
5.0
The service here is excellent. Erika helped me out and took the extra time to assist me. She displayed a very helpful and professional manner, which was very much appreciated. It's a busy place and all of the staff were quite efficient and helpful.
AT
alayna tello
Dec 29, 2025
5.0
Derek is phenomenal! Go to this autozone for your minor car maintenance! He assisted me in finding headlight bulbs for my VERY specific after market headlights. Then even lended me an Allen wrench, so I could change them myself at the store. He warned me to use gloves when touching the bulb, plus checked on me after a few minutes. He’s just a super helpful and friendly person!
CP
Charlie Parker
Dec 15, 2025
5.0
I had a great experience at your store, manager on duty Erica was able to pull up a replacement for a failed battery when I brought in the receipt. thank you for that however mostly I’d like to single out the gentleman who switched out the battery in my 2012 Ford fusion he was professional knowledgeable and kind. His name is Levi thank you Levi. I really appreciated your work that you did replacing my battery you have been well trained and represent your company Very well. thank you Levi and also thank you Erica for assisting in my visit at your store you made a very difficult return very easy after my telephone number didn’t show up in the system thank you Erica for your professionalism and knowledge and making this whole thing work. It was a Duralast battery and I purchased. Job well done to the both of you take a bow
PS
Priscilla Santillan
Nov 22, 2025
5.0
A couple of nights ago I had to stop here when I realized my windshield wipers were in worse shape than I had thought. Inside I was immediately greeted and when I mention what I needed the lady ( I can’t remember her name) immediately looked up my car type and noted I had odd sizing. She went out with me in the rain to singlehandly pop them out (her other arm was in a sling) find the correct ones I needed and put the new ones I bought right on. I have no skill for these things and was super happy with how
she was able to help me.
SS
Stephanie Seeley
Nov 20, 2025
1.0
Terrible customer service and employees who do not know what they are talking about!!! Almost cost me thousands replacing my alternator when it was simply a bad battery that they didn’t want to warranty out!!!
Full story: Came out to a car that wouldn’t start. Had to get emergency roadside to give me a jumpstart. I called autozone and we determined that my Duralast gold battery was still covered for free replacement under warranty. I came to this location because another auto zone location could not warranty my battery because it was out of stock. The woman who helped me at this location put her tester machine on my battery and proceeded to tell me that my battery was testing fine and that it was my alternator that needed replacing (a part which would cost me $550.00 plus labor to replace!!!). She would not switch out my battery. Next morning I came out to another dead car, got emergency roadside out again who tested my battery and alternator and was clearly able to tell me it was a bad battery and my alternator was fine. Went back to another autozone location and they swapped my battery out with no issues. WHY this particular location and this particular woman gave me such incorrect information and caused me to be left stranded AGAIN is beyond me. Glad I didn’t take her word for it and spend thousands replacing my perfectly good alternator for no reason!! Do not trust their testing machines, they suck and the employees clearly don’t care about actually helping people.
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours for AutoZone Auto Parts in Surprise, AZ?
AutoZone Auto Parts is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 7:30 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup and delivery services?
Yes, the store offers in-store pickup, curbside pickup, and same-day delivery services.
What types of products can I find at AutoZone Auto Parts in Surprise?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Which brands are available at AutoZone Auto Parts in Surprise?
The store carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Surprise, AZ?
You can call the store at (623) 556-1206 or email customer.service@autozone.com.
Where is AutoZone Auto Parts located in Surprise?
It is located at 13355 W Grand Ave, Surprise, AZ 85374, USA.
Are there any nearby restaurants close to AutoZone Auto Parts in Surprise?
Yes, nearby restaurants include Olive Garden Italian Restaurant, Carl's Jr., and Del Taco, great options to grab a meal before or after your visit.
Is there convenient accommodation near AutoZone Auto Parts for travelers?
Yes, nearby hotels include Best Western Plus Surprise-Phoenix NW and Comfort Inn & Suites for visitors needing a place to stay.
Where can I find hardware and home improvement stores near AutoZone?
Surprise Lowes and Lowe's Home Improvement are nearby for your hardware and home improvement needs.
What automotive services or shops are available near AutoZone Auto Parts in Surprise?
Nearby you can find other automotive-related services like another AutoZone, Stellantis Technical Training @ West-Mec, and car battery and accessory shops.