Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone N Reems Road in Surprise, AZ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Surprise, AZ or call us at (623) 546-2102.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
840 reviews
5 stars
535
4 stars
134
3 stars
63
2 stars
31
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Trenton, Enrique, and Odessa for their exceptional service.
Product Issues
Several reviews highlighted problems with incorrect parts being sold, particularly batteries, leading to frustration and dissatisfaction with the service.
Management Concerns
There were complaints about management being unprofessional and unhelpful, with some customers feeling ignored or treated poorly during their visits.
Positive Experiences
Despite some negative feedback, numerous customers expressed satisfaction with their overall experiences, citing quick service and effective problem resolution.
- AMAndrew Mcbath3 days ago5.0Trenten was great he’ll get the wipers installed perfect on my ford escape!
- JCjan cesnekDec 29, 20251.0Left the gym to find my battery dead this morning. Had to use 2 Ubers to get to this place and back. I gave the young girl at the register the information for my vehicle. She brought me out a Duracell size 35 battery. Back at my car I come to find out she sold me the wrong battery. Thank God a good Samaritan was present and gave me a jump start. I went back to the AutoZone to return the battery. The store manager tells me that yes this was the wrong battery for my trim but other trims used the 35. This was a complete lie! Literally every single trim for the Mazda Mx5 2021 uses a size 51R. Moral of the story, they will sell you the wrong parts then lie to your face about it.
- LSLarissa SmithDec 20, 20255.0Enrique was super helpful with my AC issue today! Truly a hero, thank you Enrique!
- NZNick ZDec 19, 20255.0Enrique helped me diagnose and resolve my problem. 5 star service and great attitude.
- BBBDec 18, 20255.0I came to this AutoZone today because my son needed help with his car and we didn’t know if it was his battery or the alternator. Mr. Robert W, the Parts Sales Manager helped us this morning and we couldn’t be more pleased with the outcome. Mr. Robert wasn’t only professional, knowledgeable, patient and very accommodating and provided us with the solution. We couldn’t be happier. Thanks AutoZone for hiring professionals that care and take the time to help. This will be my preferred store of choice and I am looking forward to come by again. Mr. Robert is definitely an asset to this company! Thank you Mr. Robert for helping us today, we value you and appreciate ya! 🙏😊
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in Surprise, AZ?
AutoZone Auto Parts in Surprise, AZ is open every day from 7:00 AM to 9:00 PM, except Sundays when it opens at 7:30 AM.
Where is AutoZone Auto Parts located in Surprise, AZ?
It is located at 13968 N Reems Rd, Surprise, AZ 85379, United States.
What types of products does AutoZone Auto Parts offer?
The store offers auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts from brands like Duralast, Bosch, and Valvoline.
Does AutoZone Auto Parts in Surprise offer in-store pickup or delivery services?
Yes, they offer in-store pickup, curbside pickup, and same-day delivery services.
How can I contact AutoZone Auto Parts in Surprise for customer service?
You can call them at (623) 546-2102 or email customer.service@autozone.com.
Are there other automotive services or stores near AutoZone on N Reems Rd?
Yes, nearby you can find Christian Brothers Automotive for repairs and another AutoZone store for automotive parts and accessories.
What food options are available near AutoZone Auto Parts in Surprise?
Nearby food options include Subway for sandwiches and Little Caesars Pizza for fast food.
Where can I find banking or ATM services near AutoZone Auto Parts in Surprise?
There are Wells Fargo and MidFirst Bank branches nearby, along with Wells Fargo and LibertyX Bitcoin ATMs for convenient financial services.
Are there any car care or maintenance services near AutoZone?
Yes, nearby services include 4 Sons Car Wash for vehicle cleaning and Az Auto Graphics for auto body repairs and graphic design.
Does AutoZone Auto Parts participate in any rewards or promotions?
Yes, the location is labeled with '031221-Rewards Bonus Days', indicating participation in rewards bonus promotions.