Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone N Reems Road in Surprise, AZ is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Surprise, AZ or call us at (623) 546-2102.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
830 reviews
5 stars
529
4 stars
132
3 stars
62
2 stars
31
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and going above and beyond to assist with their needs.
Product Issues
Several reviews highlighted problems with product quality, particularly with batteries and alternators, leading to dissatisfaction.
Inconsistency
There were mixed experiences regarding service quality, with some customers reporting excellent service while others faced delays and unhelpful staff.
Management Concerns
Some reviews mentioned issues with management, including unprofessional behavior and poor communication.
Store Environment
The store was generally described as clean and well-organized, but some customers noted issues with stock availability and equipment.
- CKChance Keane2 days ago5.0Enrique was the best!!!! Knowledge and service All the way !!!! I’m shopping with Autozone!!!!
- RMRick MNov 27, 20255.0Autozone truly takes care of you and stands by their name. I have been surprised by this time and again. My truck, due to multiple spinal surgeries, rarely gets driven and at times the battery dies. I return expecting to purchase a new one yet repeatedly they come through and day its covered. Unbelievably caring these days, they even carried it outside for me as my back is a mess. I truly appreciate you guys.
- JLJosh LinkNov 15, 20255.0Would give 10 stars if I could. The staff is super helpful and understanding. Amazing service. I can't thank them enough.
- JDJohn DeHoagNov 9, 20255.0Trenton M. at Waddell and Reems was very helpful with his customer experience today. Super goated honestly. Went out of his way to call another store to verify stock amounts. Very funny and super helpful, an increase to the vibe of the day.
- SSsamo63Nov 3, 20253.0I'm writing this review to express my extreme disappointment with the handling of my car battery issue at this AutoZone location. It's been nearly a month since I filed a complaint, and the problem remains unresolved. I initially purchased a battery for my car, which failed in less than 90 days. I returned it, and it was replaced under warranty. However, the replacement battery also died shortly after installation. Upon returning to the store, I was told that the replacement battery was only intended for temporary use, like when trading or selling a car. I wish I had been informed of this at the time of purchase, as I would have chosen a more reliable option. What's particularly frustrating is the inconsistency in communication. After filing the complaint, I received a call stating that the battery was charging and ready for pickup. I drove all the way to the store, only to be told that the battery was bad. This wasted my time and effort. I was later informed that the AutoZone district manager had called and left a voicemail, which I never received. Subsequent calls to check on the progress have been met with excuses and no tangible results. I requested that all future updates be sent via email to avoid further miscommunication. While the employees at the store were very nice, respectful and seemed genuinely willing to help, my issue is not with them, as they have no control over the situation. My complaint lies with the overall handling of my case and the lack of resolution from AutoZone's management. This level of service is unacceptable and unexpected from such a well-known brand. I gave three stars just for the employees otherwise I was gonna put 1.
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours of AutoZone Auto Parts in Surprise, AZ?
AutoZone Auto Parts in Surprise, AZ is open every day from 7:00 AM to 9:00 PM, except Sundays when it opens at 7:30 AM.
Where is AutoZone Auto Parts located in Surprise, AZ?
It is located at 13968 N Reems Rd, Surprise, AZ 85379, United States.
What types of products does AutoZone Auto Parts offer?
The store offers auto parts including brake pads, car batteries, car accessories, and aftermarket automobile parts from brands like Duralast, Bosch, and Valvoline.
Does AutoZone Auto Parts in Surprise offer in-store pickup or delivery services?
Yes, they offer in-store pickup, curbside pickup, and same-day delivery services.
How can I contact AutoZone Auto Parts in Surprise for customer service?
You can call them at (623) 546-2102 or email customer.service@autozone.com.
Are there other automotive services or stores near AutoZone on N Reems Rd?
Yes, nearby you can find Christian Brothers Automotive for repairs and another AutoZone store for automotive parts and accessories.
What food options are available near AutoZone Auto Parts in Surprise?
Nearby food options include Subway for sandwiches and Little Caesars Pizza for fast food.
Where can I find banking or ATM services near AutoZone Auto Parts in Surprise?
There are Wells Fargo and MidFirst Bank branches nearby, along with Wells Fargo and LibertyX Bitcoin ATMs for convenient financial services.
Are there any car care or maintenance services near AutoZone?
Yes, nearby services include 4 Sons Car Wash for vehicle cleaning and Az Auto Graphics for auto body repairs and graphic design.
Does AutoZone Auto Parts participate in any rewards or promotions?
Yes, the location is labeled with '031221-Rewards Bonus Days', indicating participation in rewards bonus promotions.