Right Toyota

Reviews

• EH

  Estrella H.

  6 days ago
  5.0
  We just purchased our new family car, and we absolutely love it. The entire experience—from the first test drive to driving it home—couldn’t have been smoother. The car itself is perfect for our family: spacious, comfortable, quiet, and full of thoughtful features that make everyday driving so much easier. The safety technology gives us real peace of mind, and the ride is incredibly smooth. We’re genuinely thrilled with our purchase. A special shoutout to Evan, our salesman, who made the whole process simple and stress-free. He was patient, knowledgeable, and never pushy. He really listened to what our family needed and helped us find the perfect fit. We’re grateful for his professionalism and kindness. Overall, we couldn’t be happier—with both the car and the service we received. Highly recommended!
• WS

  Wil L (SL)

  Nov 7, 2025
  1.0
  My review. A SOLID 1 STAR. Oct 28th. I found a vehicle I’m interested in on CarGurus website. I sent an email to the dealer to schedule a time to review, and test drive the car. I received an appointment confirmation from Florentino Bragg to come in at 2pm. When I got there, I asked for Florentino Bragg, but I was told that she is not a floor sale rep. but a “client care specialist”. I was introduced to Christian Rodriguez. He later told me the vehicle has been sent to auction and is no longer at the dealership. I will not go into detail of them still trying to negotiate a deal with me to bring the car back. So, I left the dealer and called it a waste of time. Nov 4th Got an email from Florentino Bragg (new title: customer care rep.) the vehicle is available with the link showing the vehicle at Right Toyota. Nov 6th I decided to reply and schedule to come in at 3:30pm to review and test drive the car. I got a confirmation email from Florentino Bragg @9:23 am that I all set @ 3:30 pm with Christian Rodriguez. @11:11 am I got another confirmation email from Michael Tommasino that my appointment is all set with Christian Rodriguez, which was kind of “odd”. When I got to the dealership, Christian Rodriguez was clueless as to what’s going on. He wasn’t aware of my scheduled appointment with him nor was he aware that the vehicle was back at Right Toyota lot. He later told me the vehicle will not be there until Nov 7th. I walked out of the place with disbelieved on how philanthropy FUBAR the place is. Nov 7th. Well,… I got an email from FUBAR team with an appointment confirmation to come in at 1pm, which I DID NOT schedule for. This time is from the FUBAR marketing team. You can't make this stuff up. It's a clown show with entertainers dress up to make you want to write a review.
• KH

  Kristopher Hill

  Nov 6, 2025
  1.0
  Went in to get my parking brake reset since it had malfunctioned, but not enough staff to accomplish the work at the agreed upon time (appointment), insisting I either rent a car, leave mine, or continue to drive with an engaged parking brake causing further damage to Toyota property. The only reason I even left the property with a new vehicle is because I didn’t want to further damage Toyota property in my care (the leased xse). The salesman was uncertain of himself and the product. Stuck me in the lowest version of the hybrid le and kept trying to get me to agree to pay more than I already stated I would. How is Toyota even making cars without a push button start anymore? I’m very dissatisfied, and will most likely take my business elsewhere once this lease is over, having dealt too many times now with poor performance salesmen, overconfident and pushy service advisors, and blatantly rude financial team members. (Not this one though. The financial guy I had this time was good at his job, and personable. He deserves a raise, but the other guy that was calling me all the time to push me into rolling my lease will never do business with me again.)
• KC

  K C

  Nov 3, 2025
  1.0
  I’ve bought a lot of vehicles over the years, but I’ve never come across anyone as pushy or misleading as Evan. From the beginning, he was overly aggressive, sending constant messages like “you HAVE to call me right now” and pushing for decisions before I even had the numbers in front of me. At one point, the numbers he gave me in writing didn’t match what showed up later on the paperwork- a difference of nearly $5,000. When I asked for a clear breakdown, he avoided the question several times and only sent it after being pressed repeatedly. It felt deceptive and made it hard to trust anything he said. When I asked about financing and what my APR or lease terms would look like, he kept saying “I'm not sure what that would be, you'd have to talk to the finance manager AFTER you come in.” It came across as intentionally vague to keep control of the conversation. The only reason I followed through with the deal was because his manager stepped in and took over and was amazing to work with. He was professional, transparent, and actually took the time to explain the numbers- something Evan should have done from the start if he wasn't trying to hide the truth. If you end up dealing with Evan, get everything in writing before agreeing to anything. Don’t let him pressure you, and double-check every number. It honestly felt like he was trying to wear me down instead of earning my business.
• AR

  Anna Rodriguez

  Oct 28, 2025
  1.0
  Review: Ongoing Vehicle Issues and Unsatisfactory Customer Service Experience By Anna Rodriguez 2025 Camry Unfortunately, my experience has been far from satisfactory. A week prior to June 27th, I noticed my vehicle was due for an oil change and observed that the bumper and hood on the driver’s side were not properly secured. I temporarily managed to snap them back into place, but they became detached again shortly after. On June 27th, I brought my vehicle in for its scheduled oil change and requested that the service department also address the bumper issue. I picked up my car later that same day; however, on my way home, the bumper and hood once again became unattached. I returned the following weekend, at which point the dealership agreed to order new retainers to correct the issue. On the weekend of July 12th, the new retainers were installed, but they failed to resolve the problem. On July 17th, the service department attempted to remold the bumper, which was also unsuccessful. Between July 30th and August 15th, a new bumper was ordered, painted, and installed, yet it still did not align or latch properly with the hood. When I brought the vehicle back on August 26th, I was informed that the bumper still did not appear correct and that I should not attempt to repair or adjust the vehicle until further instructions were received. I was later advised that finding a permanent resolution could take several months—or even up to a year. In addition to the ongoing bumper and hood issues, I have also discovered scratches on my steering wheel that were not present prior to service, as well as multiple paint imperfections on the vehicle’s exterior. This entire experience has been extremely disappointing. I strongly believe the dealership has a responsibility to properly address these concerns and to ensure that customers are treated with fairness, transparency, and respect. As a special education teacher who commutes daily from the East Valley to the West Valley, I depend heavily on my vehicle. I was genuinely excited to drive my new car, yet now I feel as though I am left with a damaged one. While Right Toyota did offer me a replacement vehicle (lower model), accepting it would mean forfeiting both my equity and trade-in value, which I find unreasonable. My payments were going to be much higher as well in a lower version model which made no sense. I understand that issues can occur, and I have been more than willing to compromise and collaborate toward a fair solution; however, that has not been the case. That said, I genuinely believe this situation can be easily resolved with the right attention and care, and I have faith that Right Toyota will do the right thing to ensure a fair and satisfactory outcome. At this point, I believe the most reasonable and customer-focused resolution would be for Toyota to extend my lease with a new vehicle of comparable value, fix these issues on my current car asap, or provide me with my money back instead. — Anna Rodriguez

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