Brakes Plus

Reviews

• MD

  Melissa D'Angelo

  2 days ago
  5.0
  I can not say enough about this Brakes Plus. They are Awesome!!! Ella was amazing and all the guys that have worked on my vehicle are Amazing. Would really reccommend them for anything. Thanks Guys!
• TM

  Taylor Martinez

  Apr 22, 2026
  5.0
  Amazing customer service! They did the inspection quickly and gave me quality information on what was needed with my car. Was very thankful to be given clear direction and explanations of what we needed to get done. Did not feel pressured to use their services and again, was give such quality information that I knew we would get taken great care of! Ella and Joey were awesome and so helpful. Happy to find a place that we’ll be going to for all our services! Not to mention, prices seemed to be unmatched compared to competitors prices near the area. Nothing but good things to say!
• MK

  Maura Gae Kluzik

  Apr 22, 2026
  5.0
  Great customer service. Clear information. Honest recommendation. Right on time as scheduled. Ella was very very professional and pleasant. Highly recommend this location!
• SS

  Sasha Santamorena

  Apr 13, 2026
  3.0
  We used to go to Brakes Plus in Gilbert and always had good experiences, so when we moved to San Tan Valley, we switched to the closer location. For about three years, everything was fine for routine maintenance. Then my husband’s Volkswagen had an EPC light come on. An employee named Kyle assured us he knew exactly what the issue was and said he was the best person to handle it because he also owned a Volkswagen. We were quoted $3,000 for the repair, and we agreed. Not long after, the same issue came back. We brought it in again and were told we needed new spark plugs for an additional $600. We agreed. Again, the issue returned. When we brought it back a third time, we were told nothing was wrong, despite the problem clearly continuing. At that point, we went to the Gilbert location for a second opinion, and instead of helping, both locations pointed fingers at each other. At this point, we were $3,600 in with no resolution. We were stuck and had no money left to keep chasing the problem, so we lived with it for about a year. Eventually, we reached out again and spoke with the manager. We were extremely frustrated and, admittedly, that came through in our conversation. But after hearing everything and looking into it, he was honest with us. He shared that Kyle had been let go due to suspicious behavior, which we appreciated. He didn’t have to tell us that. From there, Jeremy stepped in and completely turned the situation around. He fixed the issue at no cost to us, coordinated with the Volkswagen dealership, and even test-drove the car extensively to make sure everything was truly resolved. Jeremy deserves five stars on his own. Unfortunately, because of the time, stress, and money we lost getting to that point, we can’t give an overall five-star rating, and we likely won’t return.
• DD

  deon delio

  Apr 12, 2026
  5.0
  First off Bella, Michael, Joey, and Brandon were absolutely great. They helped me and took care of an emergency situation fantastic and great. I was literally stranded in the early morning with a battery and alternator issue and right at open got me in and were able to go above and beyond for a great price and get me home and too work the very same day... Great job guys I will definitely go to them for any issues in the future with my vehicles. Thanks guys.

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