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Brakes Plus

4.9
(896 reviews)

Business Details

(480) 937-1845
https://www.brakesplus.com

About

Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Queen Creek today.

Location

Brakes Plus
22075 S Ellsworth Loop Rd, Queen Creek, AZ
85142, United States

Hours

Reviews

4.9
896 reviews
5 stars
873
4 stars
8
3 stars
1
2 stars
1
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and honest, with many highlighting specific employees like Mike and Bobo for their exceptional service.

Efficiency

Many reviews noted the quick turnaround times for services, with several customers mentioning that their work was completed faster than expected.

Honesty and Transparency

Several customers appreciated the transparent communication regarding necessary repairs and costs, with many feeling they were not pressured into unnecessary services.

Mixed Experiences

While most feedback was positive, a few customers reported concerns about upselling and inaccurate assessments, suggesting a need for improved consistency in service quality.
  • MB
    Marcus Bundy
    1 day ago
    5.0
    Michael got me squared away quickly and professionally. Also this shop can do lowered vehicles, many other places cannot!
  • PR
    Patrick Richardson
    Feb 21, 2026
    5.0
    Great group of guys and super fast! Needed an alignment asap and they squeezed me in and got it set in no time!
  • LV
    Lorraine Valdez
    Feb 14, 2026
    5.0
    Very helpful and explained everything in great detail! Honest and great employees. Would definitely come back to this location.
  • SE
    Stanze England
    Feb 13, 2026
    5.0
    By far the best experience I’ve had getting my brakes replaced. Mike is so kind and compassionate and will make sure you leave driving safely. I am so grateful for the staff here, definitely will only come here from now on!
  • ES
    Eddy Strait
    Feb 8, 2026
    2.0
    Went in for an alignment. They also inspected the brakes and said "front brakes were at 1mm, and they can grind into the rotors at any minute!!". (Paperwork noted 1-2mm) but as you can see from my "actual" measurements with expensive digital calipers, the thinnest pad was 2mm (not 1mm)... but close enough, will extend them a bit of grace here. However, the most egregious error was they said my rear brakes were at 3mm... clearly my rear pads were perfectly fine (between 6.5mm to 8.9mm). But, they insisted I needed both front AND rear brakes. I didn't do the brake service, went home did the brakes myself and saw they were off a bit on front brakes and WAY OFF on the rear brakes. When I went in to ask them about it, they said "Well, we didn't do a FULL brake inspection". I replied, "You INSISTED that I needed both front+rear and your measurements were way off. How can you INSIST I need front/rear brakes without actually measuring accurately first?". So, my advice to any customers, when they claim your brakes are a certain thickness and you need new brakes, you had better ask them to show you on a gauge, to avoid any shady techs from replacing pads that don't need it. I'll be fair and give 2 stars, but just be cautious. Trust is very hard to earn and extremely easy to lose. I hope management dwells on this: It would be extremely un-wise to lose a lifetime customer by advising to replace things that don't need to be replaced.

Brand Certified Facts from Brakes Plus

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Certified March 01, 2026Yext Knowledge Graph
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