Went in for an alignment. They also inspected the brakes and said "front brakes were at 1mm, and they can grind into the rotors at any minute!!". (Paperwork noted 1-2mm) but as you can see from my "actual" measurements with expensive digital calipers, the thinnest pad was 2mm (not 1mm)... but close enough, will extend them a bit of grace here. However, the most egregious error was they said my rear brakes were at 3mm... clearly my rear pads were perfectly fine (between 6.5mm to 8.9mm). But, they insisted I needed both front AND rear brakes. I didn't do the brake service, went home did the brakes myself and saw they were off a bit on front brakes and WAY OFF on the rear brakes. When I went in to ask them about it, they said "Well, we didn't do a FULL brake inspection". I replied, "You INSISTED that I needed both front+rear and your measurements were way off. How can you INSIST I need front/rear brakes without actually measuring accurately first?". So, my advice to any customers, when they claim your brakes are a certain thickness and you need new brakes, you had better ask them to show you on a gauge, to avoid any shady techs from replacing pads that don't need it. I'll be fair and give 2 stars, but just be cautious. Trust is very hard to earn and extremely easy to lose. I hope management dwells on this: It would be extremely un-wise to lose a lifetime customer by advising to replace things that don't need to be replaced.