Penske Truck Rental

Reviews

• SF

  Stephen F

  May 11, 2024
  1.0
  I don’t normally post reviews, good or bad, but I felt compelled to in this case. I want you, the truck renter, to know what I experienced with Penske so you can make an informed decision on your truck rental. I recently rented a 16 ft. Penske truck to make a move from Arizona to Oregon (roughly 1300 miles). The truck was clean when we got it, the checkout was within half and hour, and the truck ran fine. About halfway to Oregon, we noticed a slight pulling to the right. When we stopped for gas, we noticed one of the front tires was partially flat, so we headed to a Discount Tire nearby to have it checked out. Sure enough, there was a screw in the tire. But that was not the real issue. To our shock, the Discount Tire representative said they could not fix the tire because that tire and the other front tire were unsafe to drive. On both tires, the inside tread (about 1.5 – 2 inches) was bald. Both tires would have to be replaced. I will forgo the details that transpired with Penske over the next hour or so, but in the end, we had Discount Tire replace the tires so we could continue with our journey in a timely fashion. I contacted Penske through their online site to try to get reimbursed for the tires. The representative I dealt with, in my opinion, was accusatory, condescending, and even a bit threatening. The only apology I got was “I’m very sorry for the difficulty that you had with our truck.” Never did they acknowledge that the truck should not have gone out in that condition in the first place, which was my main contention. I did not get reimbursed for the tires. I also found out that the contract and all its fine print expressly makes no warranty of any kind as to the fitness of the vehicle and releases Penske from any liability whatsoever. How is it that a company can rent you a vehicle and take no responsibility for its condition or what danger it may pose? Perhaps the other truck rental company contracts say similar things, I don’t know. I just want you to know what you’re up against. So, my advice to you, if nothing else, check the condition of the tires (and perhaps fluids as well) on the vehicle before signing for it! And, read reviews before you choose a rental company, something I didn’t do thoroughly enough!
• JT

  JOHN TOLAND

  Feb 13, 2018
  5.0
  THANKS AGAIN TO MAC W. T. @ TOOL RENTAL AND HELPING US ON OUR SECOND TIME TO COORDINATE OUR MOVE ACROSS THE USA FROM SEDONA AZ TO ATLANTA-GA. MAC IS A VERY VALUABLE ASSET IN HIS WEALTH OF KNOWLEDGE. MARRY AND JOHNNY
• AP

  Adam Pierce

  Feb 22, 2017
  2.0
  This company has taken great care of me and my drivers for years.. Great service and great customer service. ...
• CM

  Calvin M

  Jul 16, 2015
  1.0
  Showed up at 6 am for my reservation, which was at 6 am. The guy who was supposed to be here didn't show up until about 6:50. Glad I'll never have to rent from this particular place again.

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