Findlay Toyota Prescott

4.7
6144 reviews

About

Toyota DealerAuto Repair ShopAuto Body ShopUsed Car DealerAuto Parts StoreCar Dealer
It is our mission to be the automotive home of drivers throughout the Prescott, Prescott Valley, Chino Valley, Sedona, Clarkdale and Cottonwood, AZ area. We achieve that goal by providing a vast selection of new and used vehicles, exceptional car care and legendary customer service with a smile! It isn't our diverse new and used Toyota lineup or even our many auto services that set Findlay Toyota Prescott apart from the rest. It's our unequivocal commitment to the customers we serve from the Prescott, Prescott Valley, Chino Valley, Dewey, Sedona, Clarkdale, and Cottonwood, AZ area! Let's find your perfect vehicle!

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Findlay Toyota Prescott
3200 Willow Creek Rd., Prescott, AZ
86301, United States

Hours

Reviews

4.7
6,144 reviews
5 stars
5,162
4 stars
470
3 stars
125
2 stars
130
1 star
257

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Many customers praised the sales staff for being knowledgeable, friendly, and attentive, making the car buying process enjoyable and seamless.

Customer Service

While some reviews highlighted exceptional customer service, others reported issues with responsiveness and follow-up, particularly in the service department.

Service Quality

Several customers expressed dissatisfaction with the service department, citing poor communication, unfulfilled promises, and inadequate repairs.

Transparency

Customers noted concerns about hidden fees and pressure tactics during the financing process, indicating a need for clearer communication regarding pricing.

Loyalty and Recommendations

Despite some negative experiences, many customers expressed loyalty to the dealership and recommended specific salespeople for their exceptional service.
  • SH
    Scott Hurst
    Nov 2, 2025
    5.0
    Tyler was a pleasure to work with throughout my vehicle purchasing journey. I told him what I was looking for (hard to come by) and he would periodically text me letting me know he’s keeping an eye out for one. On his day off, he found out the specific vehicle I was looking for was assigned to Findley Toyota Prescott. He immediately called & we worked out a deal. Approx 6 weeks later the unit arrived and we finalized the purchase of our Land Cruiser. Thank you Tyler for your help.
  • HH
    Han
    Oct 29, 2025
    1.0
    I contacted Findlay Toyota about a used 4Runner. I contacted the dealership maybe four times in total. They never responded with the information that I asked for and the vehicle was ultimately sold to one of the salesman.
  • BS
    Brandon Scott
    Oct 23, 2025
    5.0
    We recently purchased our third vehicle from Findlay Toyota, this time a new 4Runner. As always, it was an exceptional experience. Carolina was an amazing salesperson who worked diligently to get us what we wanted and was transparent throughout the process. I cannot recommend them enough. We will continue to keep our business with them when purchasing vehicles and continue to recommend them to others!
  • AB
    Ashton Burch
    Oct 20, 2025
    5.0
    I am a long time satisfied customer with Findlay Toyota of Prescott. Bob "Raz" has always been fair and ensured I was being treated well throughout the dealership during purchases and also service appointments. I will continue to recommend Raz and the Prescott Findlay team.
  • CC
    Chantell J. Cornett
    Oct 14, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ **A Truly Exceptional Car-Buying Experience** From start to finish, Findlay Toyota Prescott redefined what a car purchase should feel like. This is the *small-town dealership advantage* - genuine people, transparent communication, and absolute professionalism. From my initial inquiry at around **11:00 PM on Thursday** to **vehicle delivery at 8:30 PM the next day** (yes, *DELIVERED* from Prescott to Phoenix!), the process was seamless. No haggling. No hidden surprises. Just clear numbers, honest conversation, and exceptional service. **Ryan Kelley (Sales Manager)** and **Steven Baumer (Finance Manager)** exemplified what customer care should be — prompt, professional, and genuinely invested in making the experience easy and enjoyable. In a world of impersonal, high-pressure dealerships, Findlay Toyota Prescott is a rare find. This experience was fast, fair, and entirely stress-free — the way car buying SHOULD be. If you want to enjoy your next purchase, start here. You won’t go wrong. Thank you Ryan and Findlay for creating joy in this purchase from the start!

Frequently Asked Questions About Findlay Toyota Prescott

Where is Findlay Toyota Prescott located?

Findlay Toyota Prescott is located at 3200 Willow Creek Rd., Prescott, AZ 86301, USA.

What are the business hours of Findlay Toyota Prescott?

Sales, Service, and Parts hours are Monday to Saturday from 8am to 6pm, with Sales open until 7pm Monday-Saturday. The dealership is closed on Sundays.