SIXT Rent a Car Phoenix Sky Harbor Airport

Reviews

• CL

  C L

  2 days ago
  1.0
  Without a doubt, the worst customer experience I have ever received when travelling. The absolute scam of a refund policy and their convenient unwillingness to accomodate is nothing more than predatory and criminal. Witholding a refund- which they will only grant in the case of a delayed flight, is egregious. It is literally impossible for me to provide evidence of a delayed flight, when I am attempting to cancel the reservation 5 weeks in advance. In what Universe am I in a position to provide evidence on a delayed flight 5 weeks in advance? Their own customer service agents openly stated that they COULD refund me in full, but they WILL NOT, since there is no evidence of a flight delay. WHAT??? How would I even provide evidence of a delayed flight that hasn't happened??? On top of that- getting to talk to a live person is nothing short of a circus of Virtual A.I agents that repeat the same three phrases regardless of what information you give them. I would willingly pay more money at other rental agencies just to avoid the clown show that is Sixt.
• LB

  LizBeth Burpuck

  4 days ago
  3.0
  I rented a Rav4 from PHX SIXT in the US on April 1st - 6th. I arrived in the evening and it was too dark to see the car well, so I used a flashlight to check for damage before leaving with the car. They expected me to use an app that would not work on my phone, so I asked for help from the attendant. He photographed and reported a number of areas of damage to the vehicle, such as cigarette burns on upholstery and damage to the exterior of the car. The car was also very dirty, so we had to rub off the dirt to check for damage. I was not happy, but continued with the rental as it already took over an hour of my time after a long flight. The next day I received an email from SIXT stating that they found damage to the car that they were blaming me for, when these were the items that the attendant helped me to photograph and report. I didn't see the email until I returned home on the 8th. I tried to contact SIXT, but their AI assistant kept sending me to a Spanish speaking person in the Philippines who would hang up on me. I eventually found someone who spoke English, but no one in the U.S.. I am very concerned that I'm going to be charged for someone else's damage to the car, as there was no one to do a walk-around with me when I turned the car in. They only had some way of photographing the car, and a person to receive it from me. That was it. I have never rented a car by this method before. It was very inconvenient, time-consuming, and I didn't like being accused of damaging a vehicle upon receipt of it, and the only method for me to respond to the claims was all pre-written responses that didn't apply to my situation. I will no be renting from this company again. Aside from this, the car ran fine and I liked it overall. I just disliked the experience with SIXT as they way they dealt with their rental customers, the non-user-friendly apps for checking out the car, and the difficulty obtaining customer service to correct the problem.
• DC

  Denise Casey

  5 days ago
  1.0
  I wouldn’t even give them one star but had to be able to submit this review! Absolutely terrible experience with SIXT. I would not rent through them. Within two hours of my rental I had issues with my car. Typical corporate blamed me but in reality i was given a faulty car and was made to sit on the side of a highway for 4 hours until I could get a new rental. Roadside assistance advised me multiple times to drive the car but I refused as it was unsafe to drive as the protective heat shield had fallen and was dragging on the ground. This protective shield was in one piece until it was put on the tow truck. No responsibility or accountability taken by SIXT! I would advise you to go with another rental company! Absolutely terrible service and no accountability.
• SP

  Stephanie Pleiman

  6 days ago
  1.0
  I rented a car through Sixt in February for my daughter's soccer tournament. I pre-booked through Expedia and had to submit a payment in order to reserve a car. When I arrived at the counter, a representative (named Mac or Mark) greeted me and then told me that all of the cars were either gone or booked and walk ups were not available. When he pulled up my information he let me know that they didn't have the midsize SUV that I had selected so he tried to upgrade me to a full size SUV. I declined as it was only me and I didn't want to drive a large rental car. He then told me that I should not have prepaid for my rental and that they charged me $100 more than what the rate was supposed to me. I told him that I have been credited money from other car rentals (Alamo and Enterprise) in the past, but he told me that I would not get a credit. He even stated that he would not lie to me and that Sixt would not credit me the extra charge. He then told me that he was going to upgrade me to a BMV free of charge since I was already paying $100 too much. I told him that it wasn't necessary, and he just went ahead and did it. I wasn't sure if I was going to get a car so I signed the tiny kiosk and he told me to head downstairs to get the car. After leaving the counter, I felt gross and I felt as though Mac/Mark had lied to me about everything. I could tell he was trying to do an upsell, but he told me that the upgrade would be free of charge. A few days after getting back home from the trip Sixt sent my invoice through email. My bill had an additional charge of $86 for the "choice upgrade." I had to call Sixt three different times in order to get a hold of someone that was able to assist me. I even called the Phoenix airport to get a local number, but they let me know that the Sixt counter did not have one. When I contacted customer service, I was told that there were no supervisors or managers at their department. What a joke! It wasn't until I refused the 50% credit that they offered and said that I wanted a 100% that the representative said he would transfer me to the 2nd level department. I appreciated Christina (supervisor) for helping me get this corrected and she apologized for the way the rental counter representative had handled my car rental. I was credited back my money, but will not use Sixt in the future. I saw that they had a decent rating, but did not read the reviews until this all happened.
• BP

  Bob Perkins

  Mar 27, 2026
  1.0
  Worst customer service when dealing with billing issues on the planet. They just hung up on me twice without a call back and over an hour on the phone. They charged me for a car on my company card last year I didn't rent. It took me 3 months, and at least ten hours to get them to reverse the charges. Now, I used a credit of $82.11. They charged me full price, then billed me an additional $82.11. So now I'm $164.22 upside down. They can't figure it out, or provide a receipt for the $82.11 because their isn't a reason. They tried to say for pre-paid gas, but that amount was on the receipt and was only $62. What a nightmare. Great customer service agents at the counter, but they can't help with billing issues. Worst customer service dealing with billing issues of all time. Outsourced to people with the intellect of a rock. Unreal.

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