SIXT Rent a Car Phoenix Sky Harbor Airport

Reviews

• AA

  ARES

  3 days ago
  1.0
  I booked a rental car with full insurance coverage before my trip. When picking up in Phoenix, however, another insurance was integrated into the rental contract without clear consent. The debit (365 USD) did not take place until days later, after I was back in Germany. From a customer's point of view, this is a performance change without express consent, which is non-transparent and unacceptable. In addition, instead of the booked full-size truck, only a midsize truck was handed over, although the price of the higher category was calculated. Thus, the contractually guaranteed service was not fulfilled. I have documented the processes and checked them afterwards - the procedure is neither comprehensible nor customer-oriented. Based on my experience, I cannot recommend this provider.
• MA

  Michael Alexander

  Nov 13, 2025
  1.0
  Warning: Do not rent a car from SIXT. SIXT is notorious for scamming their customers. Here is how the SIXT scam works. First they rent your car which likely has some pre-existing scratches. Like a responsible customer you take pictures of the pre-existing damage. You return the car in the exact same condition as when you rented it. A month later SIXT sends you an email falsely claiming you caused the damage. You provide the pictures of the pre-existing damage, they refuse to dismiss their claim. You refuse to pay because you read all over the internet that SIXT is a scam company trying to extort their customers with concocted vehicle damages. So they sell your “debt” to a collections company. A few months later you attempt to get a loan and realize that your A+ credit is now a B- at best. You have worked your whole life for A+ credit, and now one sleazy unethical company named SIXT has wrecked it. SIXT is a scam. In 2025 SIXT settled a class action lawsuit for $11 million for this scam. Stay far far away from SIXT rental car agency.
• GI

  Greg Inozemtsev

  Nov 13, 2025
  1.0
  DO NOT RENT from these people! You'll be tempted by a great rate and possibly even an upgrade to a luxury vehicle. However - it's too good to be true. When you get the car, it'll have documented scratches on all sides. It'll even have some documented damage that isn't actually there: mine supposedly had a cracked windshield (but it was actually intact and factory). You'll sign off on the damage, pick up the car, and have a great trip. Then you'll drop off the car and all will be well. However, the next day you'll get a damage claim saying that you added a scratch to the hundred that were already there. Given that you likely didn't take photos (all damage was documented!) - you'll have no proof that you didn't scratch up the car. If you absolutely must rent from here - get their damage waiver. This is what they are trying to do anyway: either sell the waiver, or have the "scratch that feeds them" fetch some cash from your credit card insurance. Oh, and the car wasn't even that great. It had likely been in an accident and shoddily repaired. Creaked all over and had electrical issues.
• RW

  Rebecca Wallace

  Nov 12, 2025
  1.0
  ⭐ 1-Star Review (Would give zero if possible) Rental from Tuesday, November 4th - Thursday November 6th I had the worst rental experience of my life with SIXT at the Phoenix Sky Harbor Airport. I prepaid for my rental in full ahead of time so that when I arrived, all I would need to do was provide a card for incidentals. My bank account had more than enough funds to cover anything that might have happened to the vehicle, and I had left my travel credit card at home. Despite this, when I arrived, they refused to rent me the car because I brought my debit card instead of my credit card, even though their website does not clearly state which vehicles require a credit card and which ones do not. They then forced me into a higher-priced vehicle because they were the only rental company still open. So, debit is fine for higher priced rentals, but not the cheaper ones. 🙄 Mind you, it was about 11pm when all this started. The problems didn’t end there. • The first replacement car wouldn’t start because the key fob battery was dead. • The second car had visible damage, which I pointed out and the employee photographed. • Thirty minutes after leaving the lot, the dashboard lit up and the entire driver’s seat began shaking due to a front-tire sensor issue that made me pull over after midnight. Roadside assistance was no help and basically told me to “deal with it” until morning. I was told to put air in the tire myself and I could get a new tire if it needed one, and maybe they would reimburse me. There was no guarantee. I was told I could come back at 7am to get a new car, but that was not possible due to a buisness meeting I was in town for. Completely unacceptable for a company that markets itself as “premium.” I returned the car on Thursday, spoke to the onsite manager (Martin), showed him my time-stamped and geotagged photos, and he assured me everything would be corrected. He said I would only be charged my original $105. Then everything spiraled. Starting Sunday, I began receiving emails saying I never returned the car and that SIXT would pursue legal action. I had the emailed return receipt right in front of me. And get this, I was also receiving emails that I had damaged the vehicle I supposedly never returned. I spent hours on the phone with their customer service and claims department, but you cannot call the actual Phoenix location directly. Every representative told me, “only the manager at the branch can fix this.” Even though I had been calling since Sunday, customer service didn’t notify the manager until Wednesday afternoon 11.12.25. As of Wednesday evening, I still have no resolution and no manager has contacted me. On top of that, SIXT charged my account 5x the amount I should have paid, claiming I returned the car on Sunday instead of Thursday. So at least they say I returned it now? I guess thats a backhanded win. 🤷‍♀️ More charges keep coming through, and now I’m dealing with bank fees because of SIXT’s incompetence. At this point, I may have to involve my attorney. Their customer service is powerless and disorganized. They openly admit they don’t know who handles escalations or who is responsible for resolving issues if the manager or customer service fail to do their jobs. No one can tell you anything beyond “wait 24 hours.” This entire experience has been financially draining, time-consuming, and extremely stressful. I will never rent from SIXT again. Their communication is terrible, their system is incompetent, and their customer service cannot actually help you. I would rather ride a bike in the Phoenix heat than rent a car from this absolute dumpster fire of a company. Save yourself the frustration. Go anywhere else. On a side note, I travel every other week for work and rent a lot of cars. I have never had any experience remotely close to this. I only rented from them because my go to place, National Car Rental, was sold out.
• ML

  Max Leder

  Nov 7, 2025
  1.0
  If I could give them no star I would. Unfortunately, I had misplaced the key to the vehicle I was renting. I called Sixt customer service and they picked up the car on Oct 30th. Sixt hired the towing company as they have a service contract with them. I was told by Sixt car rental that upon pick up the car is considered returned and my invoice would be issued for the time of rental. A follow up invoice for the key would be issued as well. It is now November 7th, and I have received multiple emails from Sixt saying the car was not returned to this branch. Since Nov 1st I have made daily calls to the Sixt customer service line. They say the branch has not checked the vehicle in. I confirmed with towing company on Monday 11-3 the car was returned. Mind you I had to contact Sixts contracted company to verify this. I have been elevated to level 2 customer service, they say all they can do is send internal messages to the branch to close the invoice out. They have made 4x attempts with no result or response from the branch. Sixt Customer Service can't even call the branch at the airport to speak with an actual person. They can only send messages through their system. Since then the vehicle has been reported to the police, per an email I received, as a stolen vehicle. Sixt customer service said all they can do is continue to message. I have repeatedly asked for a date at which this will be definitively resolved, and to confirm that I will only be charged the rental up to Oct 30th, and the lost key. They cannot confirm this, which tells me that I will have to fight charges, if and when the branch ever looks at their messages. An absolutely horrible experience. At this point if not resolved by end of next week, I have contacted an attorney and will be pursuing legal action.

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