SIXT Rent a Car Phoenix Sky Harbor Airport

Reviews

• AH

  Anne Hansen

  Mar 2, 2026
  1.0
  CHECK THE TIRES and REFUSE UPGRADES - Sixt did not have the car I reserved and "upgraded" me to a luxury suv that had nails in the tire. Unfortunately the tire light didn't come in until I had pulled out of the rental. Their customer service person on the phone told me to take it to a tire repair and bring in receipts and I would be reimbursed. Luckily the tire place tried to patch it for free, and told me to be careful because all of the tires were bald. Despite providing all of the evidence of that to Sixt, they charged me for a $700 tire, and threatened to damage my credit if I didn't pay it.
• KK

  Katie

  Feb 27, 2026
  5.0
  I have used SIXT 3x now and every single time they have gone above and beyond. It is easy to resevere, check in and out. I have been offered a free upgrade the last 2 visits to Phoenix. I worked woth Juan the first two times and this last visit it was Andre. Both gentlemen were unfailingly kind and professional. I have always rented from one of the big national companies but they have recently lost their mind in their pricing so I took a chance on SIXT and will never use anyone else again. Hopefully they get into every airport and I can use them exclusively.
• SM

  Stella Ma

  Feb 27, 2026
  1.0
  Avoid this place! We rented a car here over President’s Day weekend and had a terrible experience. They 'secretly' added a $212 damage waiver to our bill without asking us when we picked up the car at 1am. When we returned the car, they claimed there was a windshield chip (which wasn't there when we had it) and used the unauthorized coverage to justify the cost. It feels like they only claimed the damage because they saw they had already charged us for the waiver. We are currently fighting the charges, as they haven't provided any photos of the 'damage.' Very stressful and dishonest compared to other rental agencies. Read the other reviews—this seems to be a pattern for them
• JD

  Jeremy Davis

  Feb 27, 2026
  3.0
  TLDR; Nice cars but beware $19.98/day additonal driver charge Pros: Reserved a "Sentra or similar" and received a Toyota Corolla. That's a win in my book. Everything was fine with the car. Cons: The additional driver charge. $19.98/day for 5 1/4 days. Rounded up to 6 days, that was $119.88. On a Corolla. Yes, I did my best to find out this fee beforehand. Couldn't find the info on the website. That website chatbot wasn't able to give me an actual amount. Called the phone number, and the phone chatbot wasn't able to give me an actual amount, either, so I waited on hold for 10 minutes and spoke to a person. The person told me it was $15/day. When waiting for my flight, I contacted support via chat on the website, and was told "The price for an additional driver varies depending on the location. That is the price we can see at the pickup location." I was also reminded that I agreed to the charge when I picked up the car, which, sure, fine, whatever. I'm sure what they're doing is 100% legal. Just be prepared.
• OP

  Otto Placik

  Feb 24, 2026
  1.0
  I rented the car and the subsequent day a message came up on the dashboard stating: "key fob battery is low, replace soon". I had traveled from Phoenix to Sedona and it was nowhere near the rental location. I contacted Customer Service and emergency services and waited a long time, only to be told that I needed to replace the battery myself. I was in a resort location and concerned about losing control of vehicle in a remote location. I was told that they would send me a video on how to do it. They never sent it to me and I had to call a second time waiting on customer an emergency road services the following day to repeat and send the video. Only after the second message did I get the video. I had to take time away from my vacation to purchase the battery and then replace it which took away from my vacation time. They offered no apologies for lack of proper maintenance including battery check nor windshield wiper fluid which was low and needed replacement due to dusty conditions. I think there were could've been several other solutions that Sixt could've offered, including sending me the battery via Amazon delivery. They did not have any solutions other than to have me fix it, which took away from my vacation time.

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