SIXT Rent a Car Phoenix Sky Harbor Airport

Reviews

• PD

  Preetesh Duvvuri

  1 day ago
  1.0
  Worst car rental company, poor customer service. The bait you with a cheaper price and then charge extra one way or another. For me they charged me for a damage that I didn't cause. Rented a Chevy Equinox on 12/24 and returned on 12/31. No one walked me to the car or explained the status of the car. it was a poorly lit parking garage and night time so I didn't anything out of normal. when I stopped for gas I noticed a mark on the driver side mirror I thought it was some dirt. After returning It was brought to my attention that it was a chip and they are charging me $500+ for the damage. There is no contact information on the damage claim invoice. As I am writing this I'm waiting on a call for about 50min.s to connect with someone in claims. I sent an email and waiting for response. From what I understand from other reviews, they just ignore you and think you'll pay the amount and walk away. if you don't pay they'll send it to collection damaging your credit. I truly pray and wish this company go bankrupt soon.
• DL

  Dorothy L

  2 days ago
  1.0
  I was scammed. I pre reserved my car rental thru a third party platform using financial assistance. I arrived at the airport and Barbie told me she would get me a better deal in person. From my understanding I was getting a whole new reservation. Now that I’m home I’m being double charged, saying what I paid for in person was for a car seat and insurance. She pretended to be so kind to me and my 4 children and now that I think back it hurts that she took advantage of me. Not to mention this was on Xmas Eve that I had to pay for this rental up front, unexpectedly.
• KG

  Kacy Guebert

  3 days ago
  1.0
  Worst experience I've had with a rental car company. I put the key in the drop box when returning the rental car and they told me they never received the key and refuse to close my rental agreement and refund me. Will not return my calls or emails after multiple attempts and seems like they aren't smart enough to know check the drop box and camera to confirm.
• AD

  Alexus Daugherty

  Jan 4, 2026
  1.0
  I want to start by saying I fully understand that customer service representatives are required to follow company policies and procedures. Policies themselves aren’t the issue here — how they are communicated matters. Prior to arriving at Phoenix Sky Harbor to pick up my rental, I had already spoken with multiple Sixt customer service representatives over the phone to ensure I was prepared. I specifically asked about renting with a debit card, and I was told that this would not be an issue. I understood there were certain requirements and came in expecting that. What I was not informed of was that the flight information must exactly match the rental booking and return, which ended up being a major inconvenience. When I arrived, I worked with a customer service representative named Adrianna. Once the debit card and flight issue came up, I explained that I had not been told about this requirement. I understand miscommunication can happen with phone representatives, so I took responsibility and stepped outside to make adjustments. I changed my flight to comply with the policy and returned to the counter to explain this to Adrianna. At that point, her demeanor became extremely passive-aggressive and rude. She repeatedly used phrases like “again,” “it’s online,” and “you should have done it this way,” in a condescending tone. I was already dealing with the stress of travel, flight changes, and payment complications — unnecessary attitude made the situation far worse. I was simply trying to resolve the issue. I was then told that the change had to be at least 24 hours old, so to avoid further issues, I agreed to extend the rental (even though that was not my intention) just to move things along. After doing everything requested, Adrianna then told me I needed to go upstairs for further assistance. When I went upstairs, Adrianna arrived immediately after me and began speaking over the representative who was actively helping me. She interrupted him and then stated that my driver’s license was not showing up in their system, claiming they tried three different systems and that my license could not be “picked up.” This explanation made no sense, as my license is valid and has never caused an issue anywhere else. At that point, it felt like excuses were being made rather than genuine attempts to help. Overall, this experience was extremely frustrating and disappointing. Clear communication, professionalism, and empathy go a long way — especially in customer service roles dealing with travelers. Policies are understandable, but attitude and delivery matter, and unfortunately that was severely lacking in this interaction. (I was, however, able to take a picture of her, as I am not confident that I was given the correct name (this entire situation resulted in me having to remain at the airport for an additional two hours while securing a rental through another company — truly one of the most unbelievable customer service experiences I’ve ever had)
• RY

  Rod Young

  Dec 23, 2025
  1.0
  I have rented vehicles from SIXT in Phoenix on multiple occasions. This last time will be the last! They accused me of scratching the vehicle and charging me $1800 for repair. The scratch is less than 12” long. With over $400 being “fees” to manage the repair. I replied to the claim as directed stating the scratch was in the vehicle when I picked it up in a dark parking garage. Absolutely NO response so I mailed a replied to the address proved and again absolutely NO response. We I guess they did reply by placing it for collection. Very frustrating. I have traveled all over the US and abroad with my company renting countless vehicles and have never seen the lack of communication like this. I guess I’ll pay the for the repair that is NOT my fault and move my business elsewhere. Dave, I would love to reach out. Again you do not leave any contact info to reach out. I would like to discuss this with a real person to get it resolved.

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