Raceway Express Car Wash

4.5
1284 reviews

About

Car Wash

Location

Raceway Express Car Wash
4119 E. Thomas Rd, Phoenix, AZ
85018, United States

Hours

Reviews

4.5
1,284 reviews
5 stars
969
4 stars
136
3 stars
66
2 stars
31
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, especially Derek and Benny, received high praise for their friendliness, helpfulness, and professionalism.

Service Quality

Many customers reported satisfaction with the car wash quality, although some noted issues with equipment and service speed.

Management Issues

A few reviews highlighted poor management interactions, particularly with a manager named Marquis, which negatively impacted customer experiences.

Cleanliness

While many customers appreciated the cleanliness of the facility, there were complaints about trash in the parking lot and equipment maintenance.
  • MC
    Madison Canifax
    2 days ago
    5.0
    Super service - Benny made sure I had clean towels and the wash was satisfactory. Love this place to wash my car, I have the unlimited membership and definitely recommend.
  • FH
    Felicia Hereford
    Jan 4, 2026
    5.0
    I would like to send a shout out to Derek at the Thomas st location in Phoenix. He is the nicest kindest with excellent customer service. He always greets you and offers extra service to your membership with no pressure. You can tell He really love his Job. Derek keep being you.
  • RP
    Reese P
    Jan 3, 2026
    5.0
    Derek was such a great sport! I’ve had a bad experience with raceway in the past but he changed my mind and I will definitely be coming back!!
  • RM
    Riva Mcgee
    Dec 19, 2025
    5.0
    Derek was supporter with great customer service and professionalism. Man with me not having noon a good day. He brought my sad face into smiles. Which I wasn’t expecting but he was such a very very nice and helpful man…. Its always good to have good people like him an around… hope he have a good holidays in new year and many many blessings coming his way. Thank you for the great services. Riva Mcgee :)
  • EP
    Emmanuel Panchol
    Dec 11, 2025
    1.0
    I’ve been coming to this Raceway Car Wash for a long time and normally have great experiences, but today was an exception. I ended up dealing with a manager named Marquis, who I was told has been with the company for a while. Unfortunately, his respect level and communication were completely off. When I asked for the other manager on site, he wouldn’t give me a direct answer. Instead, he kept assuming I was trying to get some kind of sale out of the situation just because the membership I have isn’t tied to the vehicle I brought in. I tried explaining it clearly, but he wouldn’t listen, kept talking over me, and made the whole interaction uncomfortable. At that point I just left it alone because it was obvious he didn’t want to understand or resolve anything. It’s disappointing because I’ve always had good experiences here until today. Hopefully the management team gets this addressed, because customer service should never feel like this—especially from someone in leadership.

Frequently Asked Questions About Raceway Express Car Wash

What are the operating hours of Raceway Express Car Wash?

Raceway Express Car Wash is open daily from 7:00 AM to 6:00 PM.

Where is Raceway Express Car Wash located?

It is located at 4119 E. Thomas Rd, Phoenix, AZ 85018, USA.