Erik and Matthew received consistent praise for their exceptional customer service, being described as friendly, helpful, and professional.
Knowledgeable Staff
Customers appreciated the staff's knowledge about the vehicles and the purchasing process, which made their experience smoother.
Facility Experience
The facility was noted for being clean and well-organized, contributing positively to the overall customer experience.
Supportive Environment
Many reviews highlighted the supportive and accommodating atmosphere created by the staff, making customers feel comfortable and valued.
Repeat Business
Several customers mentioned returning for multiple purchases, indicating a strong level of satisfaction and trust in the service provided.
BA
Berhe Andom
2 days ago
5.0
Spoke with Erik Santillano looking to sell my truck that I purchased e years ago with Penske explained that he doesn't buy puberty guided me into the right directions
RQ
Ramon Quinteros
4 days ago
5.0
Erik Santillano is Number 1 great customer service 2nd time around and still shows the same love thank you for the support and great customer service
LH
Linus Hinton
6 days ago
5.0
Erik Santillano helped bring the truck around that im picking up to go to El Paso in west TX great customer service would come back just to talk to him
VC
Vannessa C
Nov 3, 2025
5.0
We had an incredible experience at Penske thanks to Matt and Erik! Their customer service was absolutely top-notch — friendly, professional, and truly went above and beyond to help us find the right trucks for our business. They took the time to answer every question, made the process smooth and stress-free, and treated us like valued partners instead of just another transaction. It’s rare to find service this genuine and attentive these days. We’ll definitely be coming back to work with them again. Huge thanks to Matt and Erik for setting the bar high!
PC
Patrick Courtney
Nov 3, 2025
5.0
Excellent Experience with Eric & Matt at Penske!
Eric and Matt were phenomenal to work with — professional, honest, and on top of every detail. They made the entire truck-buying process fast, smooth, and stress-free. You can tell they genuinely care about getting you the right vehicle, not just making a sale.
Highly recommend them to anyone looking for a reliable used truck and top-notch service!
Frequently Asked Questions About Penske Used Truck Center
What type of vehicles does Penske Used Truck Center in Phoenix sell?
Penske Used Truck Center in Phoenix offers a large selection of high-quality used trucks and tractors available for purchase.
Where is Penske Used Truck Center located?
It is located at 2219 South 2nd Place, Phoenix, AZ 85004, United States.
What are the business hours of Penske Used Truck Center in Phoenix?
The center is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does Penske Used Truck Center accept credit card payments?
Yes, Penske Used Truck Center accepts credit card payments.
Is Penske Used Truck Center wheelchair accessible?
Yes, the center has wheelchair accessible seating and wheelchair accessible restrooms.
Does Penske Used Truck Center offer delivery services?
Yes, delivery services are available at Penske Used Truck Center.
Are Penske Used Truck Center's restrooms unisex?
Yes, the facility has unisex restrooms available for customers.
What nearby automotive services can I find around Penske Used Truck Center?
Nearby automotive services include AZ Kustoms for auto detailing and automotive repair, and TCI Tire Centers for tire sales and repair.
Are there any places nearby to Penske Used Truck Center where I can get truck parts or customization?
Yes, 4 Wheel Parts - Phoenix, AZ offers auto customization and parts, and Southwest Fastener supplies automotive parts and accessories nearby.
What nearby places should I check out if I am visiting Penske Used Truck Center?
You might consider visiting Good Vibe Marketplace, a concert venue and event planning space, or stop by BinLyfe Store, a discount shopping store nearby.