Welcome to Flying J Travel Center in Phoenix, AZ!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Customers expressed frustration over the lack of available parking, particularly with many spots now reserved and the removal of free parking options.
Staff Behavior
There were numerous complaints about rude and unprofessional staff, particularly security personnel, who were reported to be disrespectful and unhelpful.
Shower Facilities
Many customers reported long wait times for showers and issues with cleanliness, including dirty facilities and lack of necessary supplies.
Customer Service
While some staff members received praise for their helpfulness, overall customer service was criticized, with many reviews highlighting negative interactions.
Food Quality
The food options received mixed reviews, with some customers enjoying the offerings while others found them lacking.
CN
Ciara Nelson
Jan 3, 2026
1.0
After reading the reviews I can clearly see that our experience was definitely not the only time. Not only was the staff and management rude, but just like a lot of others we were targeted and told we weren't allowed to sleep overnight here. We pointed out to them multiple other people who had also been sleeping overnight but they ignored us snd told us to leave. Never again.
LP
Leah P
Dec 10, 2025
3.0
It's just always sooooooooo busy here, and there is *always* a wait for a shower. That's nothing against the staff of course, but it still sucks.
EDIT: it updated the stars to 3 because the barber here is SO nice, the staff is very friendly, the water pressure in the shower is meh... temperature was fluctuating just a bit... and the Dennys is great!
RA
Ramiro Alvarez
Dec 8, 2025
1.0
They took away free parking to build some stupid shop. And the rest of the parking spots are all paid parking. Never coming here again.
KR
Kim Randall
Dec 1, 2025
3.0
I gotta say I’m completely impressed with this flying J, I pay for parking usually because only I drive in late on arrival at this chain locations. This is the only location with flying J and Pilot to have their stuff together. I got my paid receipt from the cashier, she called the security. The security guard was amazing. He found me a spot within five minutes, moved a driver out of his location so that I could have a paid parking spot. I highly recommend any drivers who pay for parking to go here their security and their staff have it correct which other chains would follow suit with this one. Dennys food was not all that great.
A7
Aquarius 77
Nov 23, 2025
1.0
Since the company doesn't know what federal regulations even though. They work at what is considered part of the trucking industry... They don't understand. That they could be fined and put out a service for what their security guard Patrick from CIB.. harassing the truck drivers on their 10-hour shift even though he was explained by federal regulations he's not allowed to disturb the truckers bang on their door with metal objects because that's destruction of company property.... Whatever object he was hitting my truck with damaged the paint and I had to let my company know... It's not going to look good for him..
Nor can they be hanging off the truck and swing it back and forth buy hanging on the truck and disturbing DRIVERS... So now they have to be educated because the corporation is going to be. Reported to Federal.. Under Federal Motor Carrier Safety Administration (FMCSA) regulations, a company should not disturb a truck driver during their mandatory 10-consecutive-hour off-duty break for work-related reasons that would interrupt their rest, as this is a safety violation.
Regulations and Guidance
Mandatory Rest Period: Drivers must take at least 10 consecutive hours off duty before they can drive again for up to 11 hours within a 14-hour window. This time is intended for restorative rest to prevent driver fatigue.
Interruption Voids the Break: If the mandatory rest period is interrupted with work-related duties or calls that prevent adequate rest, the break no longer counts as a consecutive 10-hour period. This requires the driver to start their entire rest period over to be in compliance with HOS regulations.
Minor Phone Calls Exception: The FMCSA has provided specific guidance stating that momentary telephone calls to or from the motor carrier do not, by themselves, constitute a change in the driver's duty status if they do not prevent the driver from obtaining adequate rest. However, repeated or prolonged calls, or calls that require the driver to engage in substantial work-related tasks, may be considered an interruption.
Coercion: Pressuring or harassing a driver to interrupt their mandatory rest period can be considered a violation of the federal driver coercion rule (49 CFR §390.6). Companies found to be in violation can face significant civil penalties, potentially over $18,000 per violation.
Driver Recourse
Communication: Drivers can request that management refrain from calling during their designated off-duty time.
Documentation: If a company continues to interrupt a driver's rest, the driver should document the dates, times, and nature of the calls.
Official Complaint: Drivers who feel pressured or coerced can file a coercion complaint with the FMCSA through the National Consumer Complaint Database.
The primary goal of these regulations is safety, and both the driver and the company can face penalties for non-compliance with the HOS rules.
Why it’s illegal (or a violation) to wake up a CDL driver during a ...
Oct 14, 2025 — Why it's illegal (or a violation) to wake up a CDL driver during a mandatory break When a truck driver is off-duty or in their sleeper berth during ..
Frequently Asked Questions About Flying J Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services are available at Flying J Travel Center in Phoenix, AZ?
Flying J Travel Center offers gas, diesel, DEF with high-speed pumps, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, and a drivers lounge.
Are showers available at this Flying J location?
Showers are available, but please use the store locator tool at https://locations.pilotflyingj.com/search to confirm availability and pricing at specific locations.
What payment methods does this location accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Is overnight parking offered at the Phoenix Flying J Travel Center?
Yes, overnight parking is available. For specific parking rules, please contact the store directly.
Does this location have a CAT scale for trucks?
Yes, all Flying J locations, including this Phoenix travel center, have CAT scales.
Are there food options such as restaurants or cafes nearby?
Yes, nearby are Denny's, Jack in the Box, Philly Steaks & Burgers Co., Dunkin', Ono Hawaiian BBQ, and Starbucks offering a variety of dining options.
How can the nearby Pilot Travel Centers help me when visiting the Phoenix Flying J?
Nearby Pilot Travel Centers provide additional fueling, parking, and convenience services, offering more options for travelers and professional drivers.
Are there automotive services close to Flying J Travel Center Phoenix?
Yes, nearby automotive services include TA Travel Center for truck repair, Danny's Big Rig Resort with a car wash and hotel, and Cobblestone Auto Spa for car washes.
Does the Phoenix Flying J offer mobile app features?
Yes, the Pilot app offers mobile fueling, online ordering, and daily offers to save money on the road.
Can I send money nearby when visiting this Flying J Travel Center?
Yes, Western Union is nearby, providing money transfer services accessible to customers visiting the area.